Ordered Friday for delivery on Saturday - for a sick relative Now Monday afternoon and still not delivered. Tried to claim no-one was home - despite a house full of people home, 3 cars on the drive and a dog and man in the garden !!! Anyway, we had asked for it to be left on the doorstep -so no excuse !! No-one will phone us and update us - we just get poor vague emails. Flowers will now be 3 days old - and no- response as to what is happening. Company don't publicise any phone numbers - so can't contact them to speak to a human - they only deal with emails despite me having asked for a phone call to update. Customer service is currently appalling - will not use again