Absolutely disgraceful service. I decided to use Serenata Flowers for the first time to order a bouquet for my sister's 50th birthday. I ordered in good time for delivery on her actual birthday but they didn't arrive that day. I got an email at 16:57 that day stating that the flowers could not be delivered due to a problem with the courier. If I had received a phone call, I could have sorted out something else as I am a firm believer of gifts being received on the actual birthday. Very disappointed. On top of that, when I emailed Serenata Flowers to complain I never even received a response. I note the website also states they work around the clock, so I would have expected that if they had an issue with the courier that day, that they could have rearranged the delivery with a different courier. I would not recommend this company to anyone else and I will go back to using all the other florists who have never let me down.