We had a rather upsetting issue with my Daughter, she really wanted the Box with the balloon. We ended up with two balloons with no notification. My Daughter collects boxes which made it more awkward. 2nd point is constructive feedback, my wife had the box with 3 roses, however the bottle inside the box holding the flowers had not be sealed correctly the whole box inside was wet and starting to fall apart. I understand that it is a busy day for all florist, but on this occasion not having prior notice of no box and then a wet box from my wife, that my daughter wanted to keep and could not, was very disappointing. Sorry not use you again.