My partner was upset due to the experience she had from the product because of couple of reason. 1 when the product arrived the delivery driver didnt even put effort to knock on the door to check if someone was in. 2 whrn my partner open the product the vase was already broken. 3 my partner has to put the product individually to be as a whole. 4 when she report the issue all they response back was a refund of the vase price and blame the parcel company. Dont get me wrong the product are lovely but its that extra mile you guys can do to make someones day special, specially on valentines day. John