Serenata service was abysmal. I ordered flowers to be delivered on 1st March, they were not delivered and I was not told that they had not been delivered. The following day I asked what had happened and was told I had given them the wrong address. The address was entirely correct. When I asked what time they would be delivered on 2nd March I was told that Serenata didn't know because they organise delivery routes to best suit themselves. The flowers were eventually delivered pm 2nd March. I imagine they were not fresh ones. If I had wanted flowers delivered on Friday I would not have ordered them for Thursday. And my daughter spent the day thinking I had not bothered to acknowledge what was, in fact, a very special day for her. I will never use Serenata again.