I ordered flowers to be sent to a friend for her 70th birthday. They did not arrive on January 6th, as ordered. I have submitted the online complaint form 4 times since then with no success. I used both telephone numbers provided to contact the courier. An automated service which tells me each time that they have attempted 3 times but the order is now being delivered. This is nonsense. How they can fail to find an address in a village of fewer than 500 people baffles me. I am unable to find a telephone contact number for Serenata. If anyone has one I would greatly appreciate it. Absolutely furious !!