Received a bouquet (one lily stem, three carnations, one stem of wax flower, some alstroemeria and three roses) for mother's day. There was an accompanying box of Belgian chocolates which were pretty and tasty but not sweet enough to take away the bitter taste of disappointment at the quality of the roses. They arrived before lunch (no complaints there) but, on opening the box, the roses were clearly dying. One in particular had discoloured, soggy petals. I emailed my complaint and was told my son would receive a £3 refund which, in my opinion, was a pretty poor albeit timely response. Three days later I had to bin the dead blooms leaving an even more sparse arrangement in the vase. Substandard service and questionable quality.