DO NOT USE THIS COMPANY, THEY ARE A DISGRACE! ordered flowers for my friend at a cost of just under £50 and they were not delivered. Driver could not locate the address and this company have kept 100% of my money as any issues with addresses, that is their policy. However, the address was completely correct. It is on a new estate however, the recipient has had deliveries from Tesco, Waitrose & Curry's with no issues so clearly the address is being recognised. Disgraceful customer services. After arguing, there was an offer of re-sending at 50% of the cost but if the same problem occurs, I would be out of pocket further! Just do not waste your time or your money.