Possibly the worst customer service I have ever had (and I am a Virgin Media customer!). I ordered s bouquet of flowers for my partner ( a florist) and what arrives was nothing short of awful. Dead and dying roses, missing items and when I complained I was told that the 'guard petals' needed to be removed. Absolute tosh. I have sent 30+ emails and keep getting fobbed off. I am now going legal. The money is not important, but as consumers, we cannot be treated like this. Please, please, please NEVER use this company again!!!
6 years ago
Serenata Flowers has a
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