The delivery was on time, which was the only thing good about the service I received. I have used Serenata Flowers before and had a good service. But this time was much different, I ordered the Floral Ratatouille, which is originally 40 but was on offer for 30. The value of product I received about 10% of what I paid. The bouquet looked nothing like what the picture online looked like, the roses are wilted and the bunch was mainly leaves. Trying to get a response from the customer service team is ridiculous, they are not accepting that anything is wrong when clearly it is. 1000% would not recommend to anyone.