I had just completed placing my order when I took a call which necessitated that either cancel or amend the delivery address. I was unable to do either and had a reply from customer care within 13 minutes of my order being placed Suzanne (Serenata Flowers) Dear Clare, Thank you for your recent correspondence. I am sorry we are unable to cancel your order, as once an order is assigned to our production team, we are unable to accept any amendments or cancellations. Please accept my sincere apologies for any inconvenience caused. Kind regards S Customer Support SerenataFlowers.com