Recently lost my husband and have been blessed by the gift of so many flowers ..from 4 different companies. Whilst 2 midweek arrivals from Serenata were fresh, a third arrrival at weekend, specialy sent to my daughter were in very poor condition. She complained and a replacement was sent, in better condition. It is true to say, in all cases, the flowers from the other 3 companies were perfect and stood out. Then I received another delivery yesterday, which was ordered last Thurs to be delivered last Saturday, and four stems of these were in poor condition. My friend, who ordered them for me, has already been in touch with you but I want to add my disappointment on behalf of all my senders that they ordered in good faith, to communicate love to our family in sad circumstances and were let down. Something needs to be addressed here and we have lost confidence in your consistency of quality.