I can't emphasize enough how my experience with Service 4 Service turned into a nightmare. These individuals are not only rude but also come across as aggressive and deceitful. My ordeal began when the gearbox of my 2018 BMW X2, which was under warranty, failed. I initially sought a quote from BMW, who quoted me a staggering £8,000 for repairs. Feeling overwhelmed by the cost, I reached out to Service 4 Service, hoping for a more reasonable solution. They painted a rosy picture, assuring me that they could fix the issue for a maximum of £2,500, including VAT. They even promised to collect my car, diagnose the problem, and redeliver it for free. Moreover, they claimed it would be serviced at a local garage within 10 miles of my location in Crewe. It sounded like a dream come true, but it was all a mirage. After booking in, I had to wait three weeks to get my car collected, which was four days later than initially promised. Apologies flowed, but the ordeal was just starting. It took an additional two weeks for them to provide a diagnostic report, and then came the shocker—an estimate of £12,000 plus VAT for the repairs. Imagine my dismay when I received a call from a very rude individual named Julian. Naturally, I expressed my unwillingness to proceed with this exorbitant repair. To my astonishment, they claimed to have already contacted my warranty provider, which declined coverage due to the astronomical amount they had requested—a sum they deemed ridiculous and due to this the costs would all fall to me. When I asked for my car's return, they informed me that they had relocated it to Bedford. It appears that A1 Premier Transmissions is the actual garage involved (as I could see on my BMW app). To retrieve my car for the diagnostics and recoveries that were supposed to be free, I had to pay over £1,500 plus VAT. It felt like I had fallen into a trap. I later called A1 premier transmissions who informed me that there repair cost was £1500+VAT but they could not work with me directly as I had booked with service 4 service, a booking agent. So what was I paying an extra £10,500 for? Both George and Julian displayed extreme rudeness, dismissiveness, and uncooperativeness especially when I questioned the cost after speaking to A1. I had no choice but to pay the recovery and diagnostic fee to regain possession of my vehicle and, at the very least, explore other options for repair under warranty. If you're reading reviews, please ensure you read this one carefully. Service 4 Service is nothing more than a middleman, transporting your vehicle to remote garages and pressuring you into costly repairs. They refuse to disclose the car's location and won't return it without demanding extortionate amounts. I strongly believe that watchdog agencies should investigate this company's unethical practices. I've already sought assistance from Citizens Advice and my bank to reclaim the money. This is a scam-ridden company, and I implore you to avoid them at all costs.