Long and short of it this company is in an other country; there is NO one at the other end of the phone so all communications have to be by e-mail. ORDER at your own RISK Good thing I only had a small order and I only lost a little money, but I will continue to post as many reviews as possible. I ordered 2 Problem Solvers "Travel Agents w adj knob" in BLACK and received 1 item in SILVER. I contacted them as soon as I got the package. I received an e-mail quickly telling me that there would be a follow up. 3 weeks later no thing, i sent 2 other e-mails and no response, I asked for a return label and nothing. Basically I have an item that I can't use or return with no one to talk to