Sewoong International Reviews

Name: Sewoong International
Rating: 3.64

3.6 Rating 1,366 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Withdrawal action completed smoothly.”

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Posted 1 week ago

“I rordered a rear hub for a set of rims, it arrived on time and had no damage of any kind.”

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Posted 3 weeks ago

“So many issues!!! I placed an order weeks ago and just now received an email saying that it was shipped despite the site saying that orders will ship in 1-3 days. The USPS tracking number they sent is not recognized by USPS as a USPS tracking number. The site also says that orders over $100 will ship free... My order met this criteria, yet I was charged $25 for shipping. I've tried emailing them via the email they provide on their site, but all of my emails get returned saying that the address is not found. When I try to view my order via the link on my account page, a page loads with a bunch of code gibberish. I'll be calling my Credit card at the end of the week to dispute the charge if I'm unable to connect with them.”

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Posted 4 weeks ago

“Ich habe am 07.07.2025 eine Bestellung für einen Fahrradtacho aufgegeben, sofort per Kreditkarte gezahlt. Mehrmalige Aufforderungen meinen bestellten Artikel zu versenden wurden nicht beantwortet. Bislang (heute ist der 09.09.2025) habe ich noch keine Antwort und Ware erhalten. Eine Rücküberweisung ist ebenfalls nicht erfolgt. Ich kann nur von einer weiteren Bestellung abraten.”

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Posted 1 month ago

“Trusted Recovery Experts Who Deliver Results”

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Posted 1 month ago

“I placed an order almost a month ago and I have not received it yet. I have tried to contact someone but have not gotten any response. I have also tried to email the support page, and I got a got a bounce back from the email saying that the address does not exist.”

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Posted 1 month ago

“Received my order and I'm very happy with it. My delivery time expectations were a little high initially, not understanding the complexity of posting items from the other side of the world. If I have a need for further items I would not hesitate to purchase from you people even though the delivery takes some time. Keep up the good work. Thank you.”

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Posted 1 month ago

“Super easy to select and pay for the goods as well as the shipping. I received the items in excellent condition and in extremely quick time. But the thing I'm most grateful for is that I received a rounded up amount/number of the small items I ordered,which is absolutely brilliant. Highly recommend Sewoong International/Bicycle Hero. Fantastic service Much appreciated 👌🏻”

Helpful Report

Posted 1 month ago

“I ordered a set of integrated bars for my BMC Teammachine. I had been quoted an 8 week wait to get them from BMC. Bicyclehero quoted me 10 days with priority post. My bars arrived in under 7 days. They were very well packed. I am very happy with the service!!!”

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Posted 1 month ago

“Product arrived on time and in prime condition”

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Posted 1 month ago

“Item arrived as described. Tracking and communication was very good”

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Posted 3 months ago

“Good service”

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Posted 3 months ago

“What began as a promising investment opportunity quickly turned into a devastating financial loss, totaling $984,000. The realization that I had become a victim of a sophisticated scam left me overwhelmed with a mix of disappointment, frustration, and uncertainty about where to turn next. In the course of seeking assistance, I discovered Ultimate Recovery Firm. Admittedly, I approached them with initial skepticism, but that quickly shifted. From the very first interaction, their team demonstrated exceptional professionalism—clearly outlining the recovery process, maintaining transparency, and avoiding any unrealistic promises. Their consistent communication and expert guidance offered a sense of reassurance during an incredibly difficult time. To my relief and surprise, they were able to recover a substantial portion of my lost funds—an outcome I had once believed to be impossible.”

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Posted 3 months ago

“I haven’t received my items yet I bought a rear hanger for a bmc and some shimano levers but nothing has arrived”

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Posted 4 months ago

“Delivery was long but the parts I recieved where correct and good quality.”

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Posted 4 months ago

“Great mirror. This is my second Ergotec Spiegel M99 purchased through Bicycle Hero. It is difficult to source in the USA and I have found this to be the best quality mirror on the market. Shipping cost is reasonable from Korea and communication during shipping has been excellent with consistent updates on progress. Arrived well packaged in a "relatively" quick timeframe. Highly recommend.”

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Posted 4 months ago

“Order has still not arrived, and tracking is now unavailable. I have sent several emails requesting an update, after a few poor responses I have now requested a refund, now there is nothing but silence….. I will never order from this supplier again. Do not waste your time, service has been terrible.”

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Posted 4 months ago

“order process worked well and the item was received at the time intieally advised .”

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Posted 4 months ago

“The product (Connex chain) was excellent. But the service from Bicycle Hero was poor. The website claimed that the item was "in stock." But it obviously wasn't as it took 40 DAYS for delivery! It appears that Bicycle Hero had to order it from the manufacturer in Germany and then eventually get around to shipping it to me. No tracking information was provided. Communication was slow. I will not use this seller again and suggest you think twice before buying from them as well. I should have paid more attention to all the other bad reviews others have posted.”

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Posted 5 months ago

“Zero stars - order placed on 25th Feb & have not received. No response to any emails”

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Posted 5 months ago

Sewoong International is rated 3.6 based on 1,366 reviews