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3.6

Based on 1,189 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 23rd February 2021

Sewoong International 5 star review on 27th April 2020

Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

Sewoong International 5 star review on 23rd May 2019

Sewoong International 5 star review on 30th April 2019

Sewoong International 5 star review on 19th March 2019

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service provided from Sewoong was first class however and I appreciate it is out of their control but the time from placing the order to delivery was exceptionally long. I did not make contact at her placing the order as I was able to track delivery.”

Posted 1 week ago

“I ordered a kickstand last year that took over 3 months to arrive, USPS had lost the order for a while and there was no way to track it. The company assisted me in retrieving the information from USPS to find my order, and also offered me a full refund. I eventually received the order, so I didn't ask for the refund.”

Posted 1 month ago

“Great selection of products. Quick and easy shipping.”

Posted 1 month ago

“I tried to support my local bike shops and buy this rack adapter locally, but no one had it. Bicycle Hero has it and I received it earlier than I expected. I’m pleased with their service”

Posted 1 month ago

“I’m happy with the whole hassle-free experience with bicyclehero.com. I went for the standard shipping and it only took 10 days to be delivered to me in the UK.”

Posted 1 month ago

“They had available a hard to find part and delivered it with a good tracking system. I believe they have a very professional attitude to customers. Good work.”

Posted 1 month ago

“Smooth order process and delivered as expected”

Posted 2 months ago

“Very pleased with purchase. Kept me informed of delivery times.”

Posted 3 months ago

“Item ordered 25 days ago. Still not to USPS. Contacted customer service 11 days ago and they said it it should be to U.S. within a week. Did not arrive u.S. Contacted them again - no response. i would not buy from them again. Luckily I purchased with credit card and will soon dispute charge.”

Posted 3 months ago

“Package arrived in stated time and All looks good, Very Good international seller. Thank you.”

Posted 4 months ago

“Bicycle part has not arrived yet”

Posted 4 months ago

“Bicycle part has not arrived yet”

Posted 4 months ago

“Moon handlebar bracket fits perfectly to light and bars. Good Quality product”

Posted 4 months ago

“As others experienced, I paid for the goods ordered and BicycleHero (or better BicycleZero) took the money and doesn't deliver the goods. Support requests and inquiries are ignored, and checking order status in account leads to an error message. DO NOT order from these guys, they're basically scammers.”

Posted 4 months ago

“I don't know how to say this any other way - DO NOT order from this company. You will be tempted to order an item and may have read the red flag reviews, but then give the company the benefit of the doubt. It's only later you will regret when several months go by after having charged your credit card and no answer from inquiry and no product in hand. You have been warned!”

Posted 4 months ago

Sorry for that. Because of Covid, thetraffic from EU to US needs a lot of delay and accident. We just solve your case. We will try to stable the delivery process more.

Posted 4 months ago

“These people at Bicycle Hero are nothing but crooks. Took my money for bike parts and never shipped! I have repeatedly tried to contact them, but to no avail. Beware of this website, they are common thieves !!”

Posted 5 months ago

“The light is fantastic! It just took a long time to get here.”

Posted 5 months ago

“My only disappointment is that the adapter won't fit the rack that is on the bike. However, I have figured out a modification to make it work. The price was reasonable and the package arrived as indicated.”

Posted 5 months ago

“I have not received the item I ordered despite being told it was delivered. I have asked the company to look into this, but they have not responded to me at all.”

Posted 5 months ago

“The Brompton Travel Bag is an excellent piece of equipment and I am very happy with my purchase. I would have given 5 Stars if I had been kept informed about the progress of my purchase in the delivery process. There were long periods where I heard nothing, and I was beginning to wonder!!!”

Posted 6 months ago

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Sewoong International is rated 3.64 based on 1,189 reviews