Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,332 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy & user friendly online platform, quick delivery & no issues or concerns throughout the process.”

Helpful Report

Posted 4 days ago

“one month ago I ordered a stem. 3 unanswered emails later I wish I had not...”

Helpful Report

Posted 1 week ago

“Bonjour, j'ai reçu ma commande le 4 novembre 2024 et tout est parfait. Ma commande est arrivée dans les temps prescris. Merci.”

Helpful Report

Posted 1 month ago

“I ordered a helmet in March this year (10 months ago) and have never recevied it. I have raised several tickets without a response and they get closed immediately. The helmet cost USD 750. I have emailed several times and stated I just want my money back but they have not responded. Bicycle Hero is disgusting how they treat their customers in this respect. I will be telling everyone in the cycling world that I know NEVER to buy any equipment from them if they chose not to refund my payment. If an item is out of stock and you are unable to stock it then you should let the purchaser know and refund their money.”

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Posted 1 month ago

“I am happy to get the fancy product.”

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Posted 1 month ago

“I ordered 2 cycle carrier straps, # 1710014392, total cost £14.04, on 14 August 2024 and paid the top P and P rate, (an additional £32.80), to receive them before I went on holiday on 30 August 2024. They didn’t arrive in time, so my extra postage cost for a speedy delivery, was wasted and I had to improvise other support straps for my cycle carrier. On my return from holiday, on 06 September, the order still hadn’t arrived, so I contacted Bicycle Hero, only to discover that my account showed that the order had been cancelled(!) on the day it was ordered - but not by me! However, £46.84 had still been charged to my credit card. Apparently, Bicycle Hero had cancelled it but still charged my credit card! I notified Bicycle Hero that I requested a refund, as the order had been cancelled but, even though I was given a “ticket reference” on each of 2 further complaints, #69755 and #69792, no “support representative” got in touch with me to discuss my issues. I even tried to telephone South Korea but had no success. I eventually decided that I had lost the £46.84 but, to my astonishment, I was advised, on 23 Sep, that my “cancelled” order had been shipped!! Bicycle Hero obviously don’t know what they are doing! It eventually arrived on 02 October 2024, five weeks late! I am afraid that I cannot recommend Bicycle Hero’s “rapid delivery” option, nor the supposed response within 24 hours of a “ticket reference” being issued, nor the chaotic online account which flagged up the order as cancelled and yet it was later despatched! Do not touch with a “barge pole”! At least I now have 2 spare straps, which cost me £23.42 each!”

Helpful Report

Posted 2 months ago

“Like a number of others on here, my order was verified on the account 4 months ago but not shipped and no response to repeated emails. I opened 3 tickets which were acknowledged by email but all were then closed instantly without further explanation. I have neither received the goods, nor been reimbursed. I also emailed the CEO but still no response. Can only say it has been an infuriating experience!”

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Posted 2 months ago

“Great customer service and fast delivery. Thank you.”

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Posted 3 months ago

“Good communication, quick response, happy with the item....”

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Posted 3 months ago

“The product is excellent great service”

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Posted 4 months ago

“Part is a great problem solver. Smaller bikes needed this to use roller system. Delivery seems to take much longer than stated times.”

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Posted 4 months ago

“Very slow delivery and not received yet ????????????”

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Posted 4 months ago

“Item arrived within the advised time frame - quick delivery!”

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Posted 4 months ago

“Product was very hard to find but they had it in stock at a reasonable price, with efficient shipping. Top marks”

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Posted 4 months ago

“Item ordered in January 2024 (Order #1710014055) which never arrived. Support blamed the postal service and there has been no resolution. Bad customer experience.”

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Posted 4 months ago

“These guys are theives , no shipments, no refund, no response.”

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Posted 4 months ago

“Never shipped item. I opened 2 tickets and they closed them instantly without explanation. Had to do a chargeback to get my money back.”

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Posted 4 months ago

“Who wouldn't love these ROK straps. They are space saving, durable and strong and they don't have wire parts that scratch and chip paint on bikes. They are adjustable for any size bag and dispite the most rugged roads, the straps perform and keep on performing.”

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Posted 5 months ago

“Don't trust these guys. My order was never processed and when I tried to send email, nobody replied and on eof the email listed here does not even exist (email cannot be delivered.) Gone without a trace.”

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Posted 5 months ago

“Purchase worked beautifully, thanks”

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Posted 5 months ago

Sewoong International is rated 3.7 based on 1,332 reviews