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Sewoong International Reviews

3.6 Rating 1,228 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

3.6

Based on 1,228 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 8th November 2022

ZIMVIE- KIN FONG

Sewoong International 5 star review on 23rd February 2021

Sewoong International 5 star review on 27th April 2020

Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

Sewoong International 5 star review on 23rd May 2019

Sewoong International 5 star review on 30th April 2019

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Receive the unior tool in Australia in 3 weeks was perfect!”

Posted 3 days ago

“Nice range of supplies at good prices and promptly delivered to the UK.”

Posted 1 week ago

“Awful customer service and I wish I had read the reviews before ordering. I have connected you 3 times now and had no response on the status of my order which was placed on Feb 16th and "in stock". You have received my money, where is my order? are you a serious business or are you a scam?”

Posted 2 weeks ago

Sorry to delay the delivery. Unfortunately the courier cannot update your item location. So we shipped the second package. You already received the new tracking information. It was upgraded to the tracked courier. When it is arrived at UK, Royal Mail will update the next process.

Posted 2 weeks ago

“Good product, quick service, resonable price. Would use the company again.”

Posted 1 month ago

“They have some products that are quite good value. The delivery and response is not top of the game, but the products arrived fine if you are not in a hurry. The main issue I have is with the order. Some items are not delivered, without any explanations. I had to approach the helpdesk before being advised that the items are out-of-stock and payment for those itemS will be refunded. And then I had to send reminders and chaser for over a month, before the refund was processed. Once it was processed, the refund was quickly reflected back in my credit card account. Not a good experience from a customer's standpoint. Eventually all was wrapped up, but requires active monitoring, checks and chasers from buyer. Not for those who are not up to it.”

Posted 1 month ago

“Parts arrived today. Thanks”

Posted 1 month ago

“Slightly concerned to be ordering from the other side of the world on the internet. None of my worries were needed. Fantastic service, they contacted me when the order was received, picked and posted. Delivered through Royal Mail.”

Posted 1 month ago

“I needed a seatpost clamp for my BMC Team Machine. I looked everywhere online and even contacted local BMC Dealers as well as BMC Directly. No one had the part in stock and could help me out. I stumbled upon one that was in stock at bicycle hero and immediately put the order in. It was expensive at over $100, but I was expecting that. The part came in sooner than expected and it was exactly what I was looking for. Thank you.”

Posted 1 month ago

“No problems, delivery was quick and efficient!”

Posted 2 months ago

“ordered some busch muller lights and was very happy with the service, delivery time and products!”

Posted 2 months ago

“tried emailing this which just says they will inform you on your delivery in 24 hours but i opened 4 tickets with no response....guess i should have listened to these reviews i know some are fake but the bad ones are real...ordered these tires before christmas and still no tires. guess my next option is to contact my credit card. beware of this site!”

Posted 2 months ago

Hello Sorry to delay the update. Because your item is the heavy one, it was moved by third party cargo. It will arrive at USA in Next Week. As you can see the delivery description, your shipping option which is only USD 6.89 from South Korea to USA by Air is economic shipment. Depending on the item weight(120lbs), we have to choose the best solution. When it is arrived at USA, UPS ground will take it to you. If you do not need it anymore, please confirm it, we will stop and refund all your payment. BicycleHero

Posted 2 months ago

“In addition to the item arriving 24 days after I made the order, it was not compatible with the seat post that it claimed to fit. Extremely frustrating, as I had posted a question as to whether the part fitted the specific bike model I had, but I didn’t receive a reply for three weeks, and when I did, it suggested I looked at the photograph.”

Posted 2 months ago

“Process worked perfectly. Sewoong did exactly as they promised and kept me informed on the way. I would have given them five stars but I missed a detail on the item - I thought I was buying with AAA batteries but item uses tiny expensive unrecheqrgeable CR2032 so more for ornament than use!! - my fault!”

Posted 2 months ago

“I placed my order with BicycleHero over 28 days ago and they have not sent any communication beyond an initial confirmation of order. They have not responded to my email. Their phone number contains 11 digits and does not work. Login to my account indicates only that the order has not shipped and does not provide any channel for communication. Do I keep waiting or do I tell my bank to cancel payment?”

Posted 3 months ago

“I did not receive my order at first but after some communication, the order was resent and I received it quickly the second time. Thank you”

Posted 4 months ago

“After years of searching I finally found the bag I have been looking for! Easy transaction and fast international shipping! Thanks so much and I will definitely buy from you again!!”

Sewoong International 5 star review on 8th November 2022

Posted 4 months ago

“I'm still waiting for my shipment to arrive.”

Posted 4 months ago

You can get it today. Canada Post delivery it. https://www.canadapost-postescanada.ca/track-reperage/en#/search?searchFor=LI068763505KR

Posted 4 months ago

“I ordered a Zefal AIR PROFIL FC02 Silver and Black bike pump from this business. I received a Silver and Red pump instead. I contacted Bicycle Hero about this and was told to send pictures of the pump I received and that they would do an exchange. I sent pictures but no response. I have sent several more emails but no response. I know it does not sound like a big deal but I bought a new custom bike this summer and wanted the pump to match the bike. So would not buy anything more from this business.”

Posted 4 months ago

“Placed an order with Bicycle Hero for hard to find Suomy (Suomy has gone out of business) replacement helmet pads that were honestly overpriced. I ordered 2 sets. Took about a month to arrive. I received 2 Suomy facesheilds instead!!! Filed a complaint with Bicycle Hero, they quickly responded about my complaint via an obviously automated computer response system. I explained my dissatisfaction and sent a photo of the wrong items. I expected a response within a day or so. Almost a week has gone by without any response from Bicycle Hero at all. I filed a report with PayPal and I'll get my money back soon. My experience with this company is highly disappointing!!! I'll never use them again. I'm very glad PayPal is there to help the consumer in situations like this. I never buy without them.”

Posted 5 months ago

“Arrived quickly. As ordered”

Posted 6 months ago

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Sewoong International is rated 3.6 based on 1,228 reviews