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Sewoong International Reviews

3.7 Rating 1,294 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

3.7

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Sewoong International 5 star review on 13th June 2023

Sewoong International 5 star review on 8th November 2022

ZIMVIE- KIN FONG

Sewoong International 5 star review on 23rd February 2021

Sewoong International 5 star review on 27th April 2020

Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you very much for the following on the item not showing as delivered. Slow despatch. Item now only showing as in transit to Australia after 2 weeks. Australia Post showing as in transit to Sydney with delivery to Perth next week. This will be 3 weeks after order.”

Posted 7 months ago

“I have received one half of the order, hopefully the other out stock item will follow soon. Respons to email so far has been good”

Posted 7 months ago

“This company or website is somewhat disorganised. I ordered and paid for a Deuter Exp 16 Air backpack (site did state only a few in-stock) A$180. Shipment was delayed with status showing processing for 3 weeks, no tracking update, no communication re delay. When I sent a message I did receive a prompt and brief reply apologising, shipment issues quoted, refund being processed with matter/order closed and deleted. More than one week later I did receive a full refund. It was processed a few days after my query but due to banking system delays took over a week to finally hit my account. Based on feedback I have viewed this company is improving. Hence 3 stars for effort. Keep up the good work and remember good communication is vital in sales.”

Posted 11 months ago

“All received, all in order”

Posted 1 year ago

“They have some products that are quite good value. The delivery and response is not top of the game, but the products arrived fine if you are not in a hurry. The main issue I have is with the order. Some items are not delivered, without any explanations. I had to approach the helpdesk before being advised that the items are out-of-stock and payment for those itemS will be refunded. And then I had to send reminders and chaser for over a month, before the refund was processed. Once it was processed, the refund was quickly reflected back in my credit card account. Not a good experience from a customer's standpoint. Eventually all was wrapped up, but requires active monitoring, checks and chasers from buyer. Not for those who are not up to it.”

Posted 1 year ago

“Got the email asking how the delivery was before the item was delivered. Looks like someone created the label then forgot to mail the item. 2 weeks later when they emailed to ask how my purchase was I let them know I never received then it looks like they lit a fire and dropped it in the post box. From the other reviews posted, looks like Carl from shipping is asleep on the job most of the time. Item came relatively quickly after it was actually sent though so no complaints other than someone just dropping the ball actually mailing the item”

Posted 1 year ago

“The service provided from Sewoong was first class however and I appreciate it is out of their control but the time from placing the order to delivery was exceptionally long. I did not make contact at her placing the order as I was able to track delivery.”

Posted 1 year ago

“They display a false Reviews.io widget on their site. "(shows 5 stars) Product arrived, but late (or did they not bother updating the shipping information for 2-3 weeks) Order with care.”

Posted 2 years ago

“Tried to order a bike stem extension and 3 months later nothing … texted the support team who sent the item again and received in less than 10 days! So don’t delay in contacting them if there is an issue. Their customer service team will respond:)”

Posted 2 years ago

“Like other customers - the time of arrival was very long and I thought that I lost my dosh. But having said all that, the business did provide the product as shown finally.”

Posted 3 years ago

“Received my freehub yesterday. Almost 3 weeks after I ordered it (although Canadian Customs is very very slow). Exactly as I ordered, although I found their pricing higher than others (but they had it in stock).”

Posted 3 years ago

“Malgrado un'attesa un po' più lunga degli standard attuali di spedizione tutto a posto la merce è conforme all'ordine è arrivata integra in perfetto stato grazie”

Posted 3 years ago

“It took a while , and communication wasn't great, but I got all my stuff. If you buy a tire generator, make sure the light you buy, will work with it. I bought a light that was AC and the generator is DC, so I had to put the light on another bike.”

Posted 3 years ago

“Order received within 20 working days shipping as noted. Had 4 Same tires , for 2 bikes, and tube. 1 tire Was minus a cosmetic reflective stripe but good. Tube ordered a shrader but received presta. Quality seems good. No response yet on tube issue. Overseas shipping so does take some time to receive. Would be 4 star if all order was filled correctly.”

Posted 3 years ago

“Received but it took ages. Placed and received several.orders on other sites whole waiting for this bicycle hero one.”

Posted 3 years ago

“The delivery was slower than accepted and promised. There were communication issues, like telling me that the product was shipped but actually it was not. Eventually, I did received the merchandise. The communication needs to be improved”

Posted 3 years ago

“My package arrived and I’m very happy with it, had a big issue with shipping but due to the COVID issue I’m sure it wasn’t in the senders ability to change that. Thank you”

Posted 3 years ago

“I did finally receive my item after about 2 weeks. I could not track the delivery though but I got it in the end . Thanks”

Posted 3 years ago

“Good shopping experience on the web site, but I was never able to get the free shipping. I was answered it was above 150 CAD minimal order, which I did but I had still to pay 26 CAD for shipping with the low cost shipping. I mentioned it but was never answered. Still placed my order because there were items I had been looking for a while and good prices. Thanks in advance.”

Posted 3 years ago

“I finally received my replacement light "only" 6 weeks and several inquiries after I ordered it. I have installed it and it works properly. This firm was the only source I could find for this light and for this reason I am grateful, but if I had to do it again I would go without a light. I understand there were delivery problems because of the pandemic but that should not excuse lack of response to my inquiries.”

Posted 3 years ago

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Sewoong International is rated 3.7 based on 1,294 reviews