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Sewoong International Reviews

3.7 Rating 1,292 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

3.7

Based on 1,292 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Sewoong International 5 star review on 13th June 2023

Sewoong International 5 star review on 8th November 2022

ZIMVIE- KIN FONG

Sewoong International 5 star review on 23rd February 2021

Sewoong International 5 star review on 27th April 2020

Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very bad experience with this Cie. Purchased a SUNRACE cassette. After 3 weeks without news (order underway) I contacted the helpdesk to discover they did not take account my order. Cost me over 30€ the shipment. I ve never received the item. Seems to be delivered according the tracking (where ?). The customer support center is useless: never an answer. Close the ticket ASAP open another one. I was not reimbursed. I do not recommand.”

Posted 4 months ago

“I ordered TWO Giro Aether Fit System Replacement for my Giro helmet. My credit card was charged for 2 but I only received one. Contacted Help Desk and a ticket was opened. The ticket was closed without any contact regarding the resolution outcome. I have all transaction details regarding my order. At this time I cannot recommend this company.”

Posted 5 months ago

“Ordered BMC ICS - ICS 2 spacers, for days kept giving me the run around on the post office was closed - holiday and i was ok with this. They told me 2x after that they would provide me the tracking in 24 hours which they did not. If you are going to purchase from them, make sure you use paypal, i did. I inform paypal about gettting the run around on my order and showed them the correspondence via email and i received a full refund.”

Posted 5 months ago

“Piad £10 delivery fro £6 item because it was in stock. 3 weeks later it still hasn't arrived and is 'processing'. meither the support email address or message forma ctually go anywhere so can't contact. I wish I'd read other reviews before using this useless site.”

Posted 6 months ago

“Placed an order three months ago, still haven't had any communication from the company. Order status is still 'processing'. Tried to email the support three times, received no response. Scam.”

Posted 8 months ago

“Terrible company. When I realized the shipping would be an unreasonably long, I canceled the order. At the time of the cancellation, the order had not shipped. I ask for confirmation of the cancellation and never received such. I repeated this request, also with no reply. I was charged for the product and the product was never shipped or received.”

Posted 10 months ago

“They'll take your money, but won't deliver the goods. I tried contacting them, still waiting the the goods. Is this a scam site?”

Posted 11 months ago

“on shipping on delivery”

Posted 1 year ago

“It's been 4 months since I placed the order, but I still haven't received the item. It's been 4 months since I placed the order, but I still haven't received the item.”

Posted 1 year ago

“Awful customer service and I wish I had read the reviews before ordering. I have connected you 3 times now and had no response on the status of my order which was placed on Feb 16th and "in stock". You have received my money, where is my order? are you a serious business or are you a scam?”

Posted 1 year ago

Sorry to delay the delivery. Unfortunately the courier cannot update your item location. So we shipped the second package. You already received the new tracking information. It was upgraded to the tracked courier. When it is arrived at UK, Royal Mail will update the next process.

Posted 1 year ago

“tried emailing this which just says they will inform you on your delivery in 24 hours but i opened 4 tickets with no response....guess i should have listened to these reviews i know some are fake but the bad ones are real...ordered these tires before christmas and still no tires. guess my next option is to contact my credit card. beware of this site!”

Posted 1 year ago

Hello Sorry to delay the update. Because your item is the heavy one, it was moved by third party cargo. It will arrive at USA in Next Week. As you can see the delivery description, your shipping option which is only USD 6.89 from South Korea to USA by Air is economic shipment. Depending on the item weight(120lbs), we have to choose the best solution. When it is arrived at USA, UPS ground will take it to you. If you do not need it anymore, please confirm it, we will stop and refund all your payment. BicycleHero

Posted 1 year ago

“In addition to the item arriving 24 days after I made the order, it was not compatible with the seat post that it claimed to fit. Extremely frustrating, as I had posted a question as to whether the part fitted the specific bike model I had, but I didn’t receive a reply for three weeks, and when I did, it suggested I looked at the photograph.”

Posted 1 year ago

“I placed my order with BicycleHero over 28 days ago and they have not sent any communication beyond an initial confirmation of order. They have not responded to my email. Their phone number contains 11 digits and does not work. Login to my account indicates only that the order has not shipped and does not provide any channel for communication. Do I keep waiting or do I tell my bank to cancel payment?”

Posted 1 year ago

“I'm still waiting for my shipment to arrive.”

Posted 1 year ago

You can get it today. Canada Post delivery it. https://www.canadapost-postescanada.ca/track-reperage/en#/search?searchFor=LI068763505KR

Posted 1 year ago

“I ordered a Zefal AIR PROFIL FC02 Silver and Black bike pump from this business. I received a Silver and Red pump instead. I contacted Bicycle Hero about this and was told to send pictures of the pump I received and that they would do an exchange. I sent pictures but no response. I have sent several more emails but no response. I know it does not sound like a big deal but I bought a new custom bike this summer and wanted the pump to match the bike. So would not buy anything more from this business.”

Posted 1 year ago

“Placed an order with Bicycle Hero for hard to find Suomy (Suomy has gone out of business) replacement helmet pads that were honestly overpriced. I ordered 2 sets. Took about a month to arrive. I received 2 Suomy facesheilds instead!!! Filed a complaint with Bicycle Hero, they quickly responded about my complaint via an obviously automated computer response system. I explained my dissatisfaction and sent a photo of the wrong items. I expected a response within a day or so. Almost a week has gone by without any response from Bicycle Hero at all. I filed a report with PayPal and I'll get my money back soon. My experience with this company is highly disappointing!!! I'll never use them again. I'm very glad PayPal is there to help the consumer in situations like this. I never buy without them.”

Posted 1 year ago

“WARNING! The company sent the wrong product. Despite the several emails I sent, it refused to offer a refund or replacement. Your best bet if you get scammed by this company is to contact your credit card company and ask it to issue a refund for the purchase.”

Posted 1 year ago

“I ordered a part two months ago. I was told as part of the order process that I would be advised of when the item would be shipped. Delivery was quoted at 10-12 days for international. After two weeks nothing happened. I sent at least 3 emails to their support centre. None of which were answered. I then had to get PayPal involved to start a case to recover my money. Naturally you have to wait. After a 6 weeks, out of the blue I get a notification that my item is coming from Korea. Not what I was expecting. 9 weeks after placing my order items have turned up. I have no idea whether they are genuine or not. Terrible service. Will not use again.”

Posted 1 year ago

It is your local post office. This is your tracking information from Royal Mail. Thursday 11 August 2022 07:33 Due to be delivered today by Chew Stoke SUDO 03:10 Due to be delivered today by Bristol MC Wednesday 10 August 2022 17:22 Item has left our International Processing Centre LANGLEY HWDC, United Kingdom Saturday 06 August 2022 07:09 Item at UK customs LANGLEY HWDC, United Kingdom 07:09 Item Received LANGLEY HWDC, United Kingdom Wednesday 03 August 2022 04:30 Item Leaving overseas Korea (Republic of) Thursday 28 July 2022 05:24 Item received at Korea (Republic of)

Posted 1 year ago

“I just ordered a box of 72 oddly-sized spokes for around $30, for an academic project with limited time and a very limited budget. The spokes in question claimed to be located within their US warehouse, and since I live in the US, I figured the part should have no problem arriving on time. I've read the mixed reviews of some people getting their parts and others not, but being the optimist I am, I decided to trust them because this part was not available anywhere else that fits in my budget. I have been waiting for almost a month and my tracking status is still stuck on "Processing" with a "view order" button that leads to an error. I can't believe these people would try to scam someone out of $30 when that money determines the success of a project and the future of another. I am currently trying to find a way to get my money back and explain the situation to my school, but within that time, if my part actually arrives, I'll gladly post an update. If you are reading this bad review, assume that I still have not gotten my parts and that this website is indeed a SCAM.”

Posted 1 year ago

“I ordered a pat for my MTB 2 months ago and it has not arrived, I have tried to contact them and have had no response. If I could give them no stars I would. DO NOT PURCHASE FROM THIS COMPANY”

Posted 1 year ago

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Sewoong International is rated 3.7 based on 1,292 reviews