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Sewoong International Reviews

3.7 Rating 1,298 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

3.7

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Sewoong International 5 star review on 13th June 2023

Sewoong International 5 star review on 8th November 2022

ZIMVIE- KIN FONG

Sewoong International 5 star review on 23rd February 2021

Sewoong International 5 star review on 27th April 2020

Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, buyer beware! I bought a Cinelli complete bicycle worth 3.5k. It was shipped via intl express postage, took 3 weeks for the merchant to provide me with tracking info. The bike arrived over a month later, and it was damaged due to poor pacakaging. The bicycles frame, derailer and hangar were all damaged so badly the bicycle is not ridable. Over two months later Im still waiting for the merchant to send the replacement parts. The lack of commication and vagueness around, how and when they are going to fix this issue is appalling. Will never do business with this company again, extremly unsatisfied customer.”

Posted 3 years ago

“I ordered two Polar water bottles over a month ago and they have not been shipped. I emailed Support several times and NO response. This is unacceptable. I do not have the product and no refund. Do NOT buy products from BicycleHero!”

Posted 3 years ago

“Hello I have received the package. This one does not correspond to the order. I immediately contacted your services to warn them. I am waiting for an answer.”

Posted 3 years ago

“I ordered two bike travel bags and paid over 40 euro for an express delivery (9-10 days) so the bags would arrive in time. When I ordered it said the delivery would take place on friday 7/8 or monday 10/8. The package was still not delivered when i left on holiday Wednesday morning. I already sent two e-mails to the support adders but I never got a reply. I didn’t get the bagsIn time. had to make additional costs and paid over 40 euro for a service bicyclehero didn’t deliver. I don’t agree with this.”

Posted 3 years ago

“Ordered a couple patch kits in June. Fianlly....2 months after the order a package arrived with the tracking # sent to myself and PayPal. Only thing, the package the completely empty. Nothing. PayPal denied my claim because a tracking number was given and was shown”

Posted 3 years ago

Sorry for that. We already sent you the request of the item photo. According to our recode of shipping process, the package was including 2 patch kits. If it was lost during delivery process, we will cover it. Please send us the photo of the package.

Posted 3 years ago

“Tried to cancel order never received a reply. Took a long time to ship and receive.”

Posted 3 years ago

Hello Sorry for that. But we do not received any request to cancel the order. It was delivered already accoding to USPS tracking information.

Posted 3 years ago

“Never received order, very little response after emailing many times. Ver unsatisfactory.”

Posted 3 years ago

“I posted an order about a month and a half ago. My credit card has been charged but no sign of the goods. If have twice enquired about the status of my order. Despite promising to respond within 1 business day there has still been no answer. DO NOT DO BUSINESS WITH THIS SITE. DO NOT GIVE THEM ANY MONEY.”

Posted 3 years ago

“placed an order on 7/1 where item was listed as in stock. on 7/21 emailed customer service regarding status of order as it has yet to be shipped. have not heard back. attempted to email again on 7/28. one star based on faulty advertising regarding item being in stock, taking money for product before it was shipped, and poor customer service thus far. at this time, business in bordering on stealing as I was charged before item was shipped.”

Posted 3 years ago

“Order placed 3rd July as a birthday present. Still waiting, emails back and forth but still delivery and uable to track by number I was sent.”

Posted 3 years ago

“2 months since I ordered - nothing received. 8 weeks exactly or 2 months since I placed an order with BicycleHero. Tracking not possible any more. Was encouraged to contact BicycleHero support. Unable to login to check status of my support ticket. No feed back from BicycleHero Support. From other customer reviews I understand that you should expect a shipping time of between 8 weeks and 10 weeks. If the above is OK, then by all means buy from Bicycle Hero”

Posted 3 years ago

“Didn't get my item took a month to get refund verry poor service”

Posted 3 years ago

“Ordered and paid for two connex 11 speed quick links 6 weeks ago. Despite numerous emails to bicycle heroes I have neither my links or a reply. I think this company is a scam. Avoid.”

Posted 3 years ago

“I ordered a bike seat and after 1 month it never shipped. I reached out to customer service multiple times and never received any response at all. I had to escalate to my credit card company to get my money back. Go elsewhere.”

Posted 3 years ago

“I send BikeHero a question on a brake part on two separate occasions and never received an answer. I decided to order the item anyway on 6/4/20, but the item was never shipped, noting that their warehouse is listed as being located in the same state, CA. Accordingly as of 7/2/20 I asked them to cancel my order as I could not wait any longer. Now as of 7/10/20 still no response from them. This is an unprofessional and irresponsible outfit, and I will tell my cycling friends to order elsewhere.”

Posted 3 years ago

“It’s been around 8-10weeks since I ordered an item still not received it I will never buy from these again messaged a few times no response”

Posted 3 years ago

“this company is awful. took 3 months since i ordered, nothing showed up yet, no one in customer service or their MD responds. DO NOT BUY ANYTHING FROM HERE”

Posted 3 years ago

“Schaut euch das an !!! Am Montag wurde meine Bestellung im Shop bearbeitet, Dienstag ging sie auf die Reise und am Donnerstag wurde sie zugestellt. Wahnsinn, einmal um die ganze Welt ... So schnell ist ein Paket wenn ich es innerhalb Deutschland versende. Jetzt frage ich mich nur, warum ich 5 Wochen lang "hingehalten" wurde. Wenn ich mir da diverse eMails nochmal ansehe fühle ich mich echt verarscht. Nun ja, meine Bestellung ist dann ja doch noch angekommen. Trotzdem nur 1Stern für die Bewertung. Ob ich in diesem Shop nochmal bestelle, weiß ich ehrlich gesagt nicht. Anbei der PaketTrack ... Delivered 07/02/2020 11:16 A.M. XXX, DE DELIVERED 07/02/2020 5:45 A.M. XXX Arrived at Facility 07/02/2020 1:09 A.M. Koeln, Germany Departed from Facility 07/01/2020 11:50 P.M. Koeln, Germany Import Scan 07/01/2020 9:59 P.M. Koeln, Germany Arrived at Facility 07/01/2020 12:00 P.M. - Your package was released by the customs agency. 07/01/2020 5:00 P.M. Incheon, Korea, Republic of Departed from Facility 07/01/2020 6:09 A.M. - Your package is being processed at the clearance agency. 06/30/2020 5:16 P.M. Incheon, Korea, Republic of Export Scan 06/30/2020 3:52 P.M. Incheon, Korea, Republic of Hub Scan 06/30/2020 2:49 P.M. Incheon, Korea, Republic of Arrived at Facility 06/30/2020 2:44 P.M. Goyang Si, Korea, Republic of Departed from Facility Past Event Shipped 06/30/2020 1:29 P.M. Goyang Si, Korea, Republic of Origin Scan Past Event Label Created 06/30/2020 2:00 P.M. Korea, Republic of Order Processed: Ready for UPS”

Posted 3 years ago

“Ich glaube es einfach nicht. Nach 5 Wochen (Bestelldatum 20.05.20) , unzähligen (unbeantworteten eMails) und sogar einem Telefonat habe ich seit heute (30.06.22) eine nutzbare Trackingnummer von Pantos und auch bei UPS ist der Status "Order Processed: Ready for UPS" sollte es tatsächlich doch noch zu einer Auslieferung kommen? was hat der Shop die letzten 5 Wochen getan ? Vielleicht meine Ware bei Hersteller bestellt ? was auch immer , ich werde weiter berichten!”

Posted 3 years ago

“wie wann aktuell mal wieder sehr schön feststellen kann, wird bei diesem Onine-Shop nach Lust und Laune gearbeitet. Seit langer Zeit wird eine Review vom Shop kommentiert, andere, mit dem selben Problem, nur ein paar Tage vorher gepostet eben nicht. Was für ein katastrophaler support.”

Posted 3 years ago

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Sewoong International is rated 3.7 based on 1,298 reviews