Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,375 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

Write Your review

Tell us how Sewoong International made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've emailed them multiple times, and they don't respond at all. My order never arrived. Also, once I placed the order, I could never see my order in the website, it always displays a coding error. Terrible! Don't buy from them!”

Helpful Report

Posted 4 years ago

“I have emailed them MANY TIMES. Their response is to issue a ticket regarding the situation and have not provided any further action and my bike part is STILL NOT HERE!!! It has been close to a year of constant emailing!! VERY FRUSTRATING PLACE!!!”

Helpful Report

Posted 4 years ago

“I am still waiting my order, please check it. Order ID:1900001247”

Helpful Report

Posted 4 years ago

According to Canada Post website, it seems moving to your location. Corona makes all traffic by Canada Post super delay but you can track it and get it soon. I updated your tracking information from Canada Post.

Posted 4 years ago

“I have not received an order of 1 year before yet. The price will be already paid with a credit card. Correspondence is too severe!”

Helpful Report

Posted 4 years ago

“Garbage shopping experience. They take your money and give no update after the receipt. For items that ships in "2-5 weeks" after that you try to email and get no responses its week nine and still no items or status update after request on week 6. I have escalated the this with paypal.”

Helpful Report

Posted 4 years ago

“This company is a scam and you will receive nothing. Do not bother ordering. Be prepared to use a charge back since no refund will be issued. 100% trash!”

Helpful Report

Posted 5 years ago

“Awful. Still waiting. Ordered 25th November. Told arrive in 10 to 14 days. Feel very upset. I believe this is a scam. I have discussed with sister who is a lawyer and we are on the case Disgusting”

Helpful Report

Posted 5 years ago

“Item bought on Nov 26th with tracked courier but until today items still not shipped. I tried emailing support at least 4 - 5 times and none got replied. Very poor customer service. If you are unable to fulfil my order, please refund my money.”

Helpful Report

Posted 5 years ago

“items processing since Oct 19, now Nov 16. no response to my last 4 emails.”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY LIKE THE PLAGUE!!! Totally unprofessional. Order stated 25 days for delivery, but after 60 days I still did not receive my goods, so I emailed and was informed I would receive a reply within 1 day. I did not get a reply after 15 days, so requested my money back and began proceedings against them. At that point and after sending further emails and messages I was informed I would receive a refund within 10 days. Covid is not an excuse for zero communication in 75 days!!! Buy elsewhere. These people need closing down.”

Helpful Report

Posted 5 years ago

“It has been over 16 business days since I ordered and the package seems to be lost by the airline transport company as it was placed on a flight to Toronto on Nov the 5th for a 13 hour flight and there is no update since Nov the 5th we are now Nov 11”

Helpful Report

Posted 5 years ago

“14 days out on delivery, three requests for information on status of delivery and nothing but an automatic reply at my first email. Thought I would give them a chance, but regret it now. Sloppy service, at least communication-wise. Still expect to receive my order, which by normal standards should not take more than 4-5 days from Germany tot Netherlands. Disappointed.”

Helpful Report

Posted 5 years ago

“Après avoir passé une commande le 2 octobre, je n'ai jamais reçu mon colis. J'ai contacté le vendeur plusieurs fois mais malheureusement aucune réponse de sa part. Site marchand à fuir!! Ce sont des clowns et non pas des vendeurs!!!”

Helpful Report

Posted 5 years ago

“Terrible. 30 days out on order. No reply. DO NOT ORDER FROM THIS COMPANY!!!”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Please let us know your order number. We will check your item location with the courier.

Posted 5 years ago

“Bad communication and take so long to receive the item. Rather buying from EBay, free shipping and fast.”

Helpful Report

Posted 5 years ago

According to the tracking information, it was already delivered. This is your USPS tracking information. October 22, 2020, 2:27 pm Delivered, In/At Mailbox PLACENTIA, CA 92870 Your item was delivered in or at the mailbox at 2:27 pm on October 22, 2020 in PLACENTIA, CA 92870. October 22, 2020, 7:10 am Out for Delivery PLACENTIA, CA 92870 October 22, 2020, 5:18 am Arrived at Post Office PLACENTIA, CA 92871 October 22, 2020, 4:26 am Departed USPS Regional Facility ANAHEIM CA DISTRIBUTION CENTER October 22, 2020, 12:37 am Arrived at USPS Regional Facility ANAHEIM CA DISTRIBUTION CENTER October 21, 2020, 2:30 am Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER October 20, 2020, 2:01 pm USPS picked up item GARDENA, CA 90248 October 8, 2020, 9:07 am Shipping Label Created, USPS Awaiting Item GARDENA, CA 90248

Posted 5 years ago

“Placed an order for a seatpost clamp on the 15th July2020 Payed through pay pal.,still nothing Scam?”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Unfortunately Kouta Repair Part was not stopped from Taiwan Supplier. Because of Corona, the repair part supplier taks long delay for the worldwide orders. We inquire the parts when you order it. We will keep tring to supply it. If you do not need it anymore, please let us know it. We will refund all your payment.

Posted 5 years ago

“After 10 days I still had not received my order. This is a really poor show.”

Helpful Report

Posted 5 years ago

Your order was delivered already according to the Royal Mail. Sorry to delay the delivery. Because of Corona, free postage takes much longer than before. iT seems 25 days. We already marked the delivery time in your invoice. THis is your tracking information from Royal Mail. Updated on: Monday 19 October 11:37am Delivered by Winchmore Hill DO Hide earlier journey Monday 19 October 07:46am Arrived at Winchmore Hill DO Sunday 18 October 12:36pm Item Despatched to Winchmore Hill DO London Central MC Saturday 17 October 12:56pm Item has left our International Processing Centre Heathrow Worldwide DC, United Kingdom Saturday 17 October 11:17am Item Received LANGLEY HWDC, United Kingdom Monday 12 October 06:03am Item Leaving overseas SEOUL INTERNATIONAL POST OFFICE Friday 25 September 06:31am Item received at Korea (Republic of)

Posted 5 years ago

“Zefal Classic pump was sent without the schraeder valve adapter. This makes the pump useless. No response to my inquiry to Bicycle Hero support, no response at all. Poor customer service. Will not order again from this company.”

Helpful Report

Posted 5 years ago

“I am very worried, spent near to 200USD and 2 months ago and still not receiving anything, worst of all, the customer service portal have not responded since my first email, called the number nobody pick up, I am so very frustrated, I hope to get my money back and will never ever visit this site anymore. Worst online shopping experience. Is this a fraud?”

Helpful Report

Posted 5 years ago

“Order still not here...going on 3weeks.....getting ahold of my bank and filing a claim with the fraud dept”

Helpful Report

Posted 5 years ago

It seems delivered already. This is your USPS tracking information. Sorry to delay the delivery. Unfortunately US custom takes a bit longer than standard season. October 1, 2020, 12:46 pm Delivered, In/At Mailbox HORSEHEADS, NY 14845 Your item was delivered in or at the mailbox at 12:46 pm on October 1, 2020 in HORSEHEADS, NY 14845. October 1, 2020, 7:46 am Out for Delivery HORSEHEADS, NY 14845 October 1, 2020, 7:35 am Arrived at Post Office HORSEHEADS, NY 14845 October 1, 2020, 2:55 am Arrived at USPS Regional Destination Facility ROCHESTER NY DISTRIBUTION CENTER September 30, 2020 In Transit to Next Facility September 29, 2020, 2:02 am Departed USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER September 29, 2020, 1:57 am Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER September 29, 2020, 12:42 am Accepted at USPS Origin Facility GARDENA, CA 90248 September 15, 2020, 7:55 am Shipping Label Created, USPS Awaiting Item GARDENA, CA 90248

Posted 5 years ago

Sewoong International is rated 3.6 based on 1,375 reviews