Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,348 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

Write Your review

Tell us how Sewoong International made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid an extra $40.00 for express courier shipping stated 5-7 days. Part came from Korea and took 18 days. I expected the part in a week. The part was what I expected but shipping just takes too long. I my training rides on my my competition rig as a result.”

Helpful Report

Posted 1 year ago

“I brought a fox tailgate pad and paid for express postage and it arrived a week after this period and I wasn’t offered a refund. Also the pad came folded in half, when the packaging specifically says do not bend. It didn’t arrive in fox packing just wrapped in bubble wrap and white plastic. Also on top of this the leather is faded in sections. My overall experience wasn’t great.”

Helpful Report

Posted 1 year ago

“Item arrived was not correct item as the photo showed a full wheel and all I got was a tire explained this over email and was given a flippant response definitely wouldn't want to order from here again”

Helpful Report

Posted 1 year ago

“I have yet to receive it😒 David”

Helpful Report

Posted 3 years ago

“The two sections of the Topeak QR Cage Mount did not slide apart easily. Had to put the unit in a vice, and pry it apart with a flathead screwdriver. Glad I bought two, because this one doesn't work, despite greasing the two parts and doing minor filing to get it to slide easier. Manufacturing defect.”

Helpful Report

Posted 4 years ago

“Very very slow and communication is poor. I bought items that were all showing in stock. Part order arrives a month later”

Helpful Report

Posted 4 years ago

“I finally received the merchandise I ordered but the communication was poor from your company. Did not receive responses to my emails, and I had to create a complaint thru Pay Pal. If I need to order any future products for my bicycle it will not be thru this company.”

Helpful Report

Posted 4 years ago

“Incredibly slow shipping out of S.Korea (took almost a month to leave the country)(I suppose there is a pandemic on!), once in the hands of Royal mail it was only a few days. Bad/non-existent communication from seller.”

Helpful Report

Posted 4 years ago

“I paid for expedited shipping to ensure the products arrived prior to our family leaving on vacation; however, the products DID NOT make it in time. I reached out to the company to inquire if the money paid for expedited shipping would be refunded and never received a response. In addition, when the products finally arrived (the day we returned from our vacation) the boxes were crumbling and damaged. I was extremely disappointed with this buying experience.”

Helpful Report

Posted 4 years ago

Your order was delivered on 27th June. Please check this USPS tracking informaiton. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405511899563996896725

Posted 4 years ago

“I ordered 2 for iPhone 11, I got one for iPhone 11 and one for iPhone XS Max which doesn’t fit. After a very long wait. I understand the wait.... but now I have one I can’t use.”

Helpful Report

Posted 4 years ago

“Incorrect product was delivered.... 5 days later I still await a response to my complaint.....”

Helpful Report

Posted 4 years ago

“I don’t want to say anything bad but I’m trying to get a hold of you guys ordered spank spoon 20 15x100 adapters can you please let me know if your going to ship them or not otherwise i have to figure something out.”

Helpful Report

Posted 4 years ago

“I ordered an item on 4/9/20 and received it on 5/18/20. I will probably never order from this company again due to the extensive shipping time. Further, had I not contacted them, it would have taken longer because my initial item was out of stock and they never informed me.”

Helpful Report

Posted 4 years ago

“warte seit 1 Monat und immer noch nichts da :(.”

Helpful Report

Posted 5 years ago

“I have been very disappointed with your customer service. Please review my email trail. I contacted them probably 6 or so times and never had my questions answered. All I would receive back was a generic response telling me they would respond within 24 hours and I never heard back. Fortunately, the glasses came today and they are fine. Very poor customer service. It is as if they are not really there or concerned.”

Helpful Report

Posted 5 years ago

Sorry for that. Because of Corona, our team cannot work in full time. A few members are working at the office. Now we are recovered from the impact. We will be back to normal soon.

Posted 5 years ago

“Light that was sent was dead on arrival. The Return process is onerous.”

Helpful Report

Posted 5 years ago

“It took almost a month to get my order and it arrived after the expected delivery date. Tracking the order was very difficult.”

Helpful Report

Posted 5 years ago

““21-30 days”. 38 days later..”

Helpful Report

Posted 5 years ago

“I have not recieved my package as yet”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. AU custom seems delay the process than regular season. We just checked the tracking and it is in Sydney. I think you can get it in this week. We expect you can get it in 12 work days. It's on its way Most recent update Item processed at facility SYDNEY NSW Date & timeThu 19 Dec • 6:26am Tracking history Events in the tracking history are listed from the most recent event to the oldest. Column header Details Column header Date & time column details, Arrived awaiting clearance (Inbound) SYDNEY NSW column time and date,Wed 18 Dec • 7:17am column details, International departure '- enroute to Australia SEOUL (KR) column time and date,Mon 9 Dec • 9:43am column details, Received item from Sender (Outbound) KR-14047, SOUTH KOREA column time and date,Fri 6 Dec • 12:55pm

Posted 5 years ago

“I havent received my Order yet.”

Helpful Report

Posted 5 years ago

We just tracked your item. It was passed EU custom clearance in Amsterdam and moved to Germany by DHL Yesterday. We expect you can get it in this week. From Netherland to Germany it will take only 2 ~ 3 work days. We will keep track it.

Posted 5 years ago

Sewoong International is rated 3.7 based on 1,348 reviews