Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,349 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid my order last oct.22 until now I haven't received my item and then you ask me for review.”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Unfortunately Royal Mail seems some problem. We have a lot claimed about Royal Mail Delivery. We will solve it in afew days.

Posted 5 years ago

“I ordered a Bocsh and Muller bicycle light. What I recieved was four days late and an older version of the light I actually ordered. The tracking was completely worthless. I will not use this company for future orders.”

Helpful Report

Posted 5 years ago

“When researching the rear-view mirror wherein I was interested, I learned that this mirror was offered this company and a firm in Germany. I read the reviews and went ahead with the purchase. I received my mirrors (I bought two: one for each of my two bikes) in a reasonable amount of time. My first thought was "Great!" And then I found a problem: one of the mirror kits was missing the handlebar inner brace. I have contacted Sewoong International twice asking for a replacement: and have twice been ignored. So does a company which sells a commodity receive a 5 star rating for ignoring their customer? In my opinion, no. To me a 3 star rating would suggest that they at least tried to remedy the issue. That did not happen. In summary: Delivery was Good: price was good: customer service is lacking. I did ask twice for a replacement part that is a principal component of each mirror kit. Two stars.”

Helpful Report

Posted 5 years ago

“Order received more than 5 weeks after being placed.”

Helpful Report

Posted 5 years ago

“Nice website, reasonable email response but in my case very poor 7 weeks delivery time. That would have been acceptable if they would have provide accurate dates. After 4 weeks I received a tracking number for HongKong to NYC. Weird to ship this from Germany to California. Why??”

Helpful Report

Posted 5 years ago

“I received my item, however the item which was send was the wrong color. I am still waiting for the correct item to be shipped. Also, while waiting for my order to arrive, the tracking feature on your website did not work. After clicking the tracking link, a page with useless text would appear instead of the expected order tracking page.”

Helpful Report

Posted 6 years ago

Sorry for that. We already sent the correct item again. And our USA team will send you the return label in 24 hours.

Posted 6 years ago

“Still have not received the item.”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. According to the Canada Post Tracking information, it was arrived at CA on 1st May. Now it is under the Canada Custom clearance. We just claimed to Canada Post for update the item location. You can track your item with your tracking number in Canada Post. If there is any problem, we will solve it with Canada Post again. We will update it in 48 hours again.

Posted 6 years ago

“Hello I have not received my order yet. And now thinking it is lost. Also thinking if it doesn't get here by this Friday I should be refunded. Will let you know if I don't see it by the 4/26. Thank you”

Helpful Report

Posted 6 years ago

According to the tracking information, it was delivered. If you have any problem, please let us know it.

Posted 6 years ago

“Hello. I have not yet received the parcel. Greetings.”

Helpful Report

Posted 6 years ago

“Dear all, I have not yet received my order after 10 days. The order status is: shipped. and the order number is: 4700000048.”

Helpful Report

Posted 6 years ago

Sorry for the delay of delivery. Unfortunately EU custom clearance takes more than regular season. We updated the tracking information as soon as EU custom cleared.

Posted 6 years ago

“As per the email sent to you yesterday (December 5 2108), that NO I did not received my order yet not even a tracking number. As requested yesterday, can you help ? Thank you RG”

Helpful Report

Posted 6 years ago

“Commandé 3 pneus PANARACER rigide, arrivé au bout de 20 jours pliés (les pneus a tringles rigides ne doivent pas être pliés), le suivi postale n'apparait pas en ligne, j'ai du envoyer plusieurs mails pour avoir un numéro de suivi. Personnellement, je déconseille.”

Helpful Report

Posted 6 years ago

“OK j'ai bien reçu ma commande de 2 pneus”

Helpful Report

Posted 6 years ago

“Shorted me on my order, then instead of completing my order as I requested, decided to credit me instead.”

Helpful Report

Posted 6 years ago

“I received basket intact but the fenders have no fork attachement hardware”

Helpful Report

Posted 6 years ago

“The goods were paid for and a communication was received to say delivery would be within 14 days. Nothing arrived in this period. When I asked to get a refund I was told they would look into it. Two days later I was told the package was in Amsterdam. I repeated I wanted the order cancelled and raised a case with paypal. I received a refund within 2 days. Sure, the prices were low, but delivery speed and communication was so poor I would never use again. Waste of time.”

Helpful Report

Posted 6 years ago

“I ordered the B&M Ixon IQ Premium light with rechargeable batteries and charger from you. So far, the batteries will not accept a charge. I am trying to figure out if the problem is with the charger, the batteries, or the light. I'll let you know what I find out and how we can resolve this issue.”

Helpful Report

Posted 7 years ago

“It took to long!!”

Helpful Report

Posted 7 years ago

“I ordered three different items, two of which arrived. The e-mail confirmation I received advised all three items had been shipped however the shipping document on the couriered package only detailed two. The third item did not arrive so I e-mailed BicycleHero.com who immediately refunded the money for the missing item. I was given no option in the refund. My issue is that the item is of lowish value and to re-order means I will now incur a shipping charge. Furthermore, despite the shipped items showing as being in-stock it took one week before the goods were packed and dispatched.”

Helpful Report

Posted 7 years ago

“Shipping is being a nightmare. Supplier claim the package was delivered, but the tracking shows "in transit in France" when the package was to be sent to Costa Rica. I sent already 3 emails but no answer.”

Helpful Report

Posted 7 years ago

Sewoong International is rated 3.7 based on 1,349 reviews