Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,349 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m rating this site a 2 because of how long it to get the tires (over a month) and also the description said black chili compound and I ended up recieving pure grip compound that being said next time I’ll pay a few dollars more and buy locally.”

Sewoong International 2 star review on 3rd January 2018

Helpful Report

Posted 7 years ago

“The floor pump gauge meter had spoiled when received”

Sewoong International 2 star review on 24th December 2017

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Posted 7 years ago

“Finally I got the item. I paid for fast delivery, but it took about two months”

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Posted 7 years ago

“Love the product purchased but when you pay for expedited shipping the expectation is to receive it in the 4-5 business days listed not 2 1/2 weeks later. I was very disappointed as I needed the shirt for a trip to Boston. I still do not see the refund for the shipping, So ... Not so good.”

Helpful Report

Posted 7 years ago

“I ordered two items that were available in stock. After two weeks (exactly 15 days) I received a message that one of these items was shipped. This item was delivered yesterday, that is after 4 weeks exactly (which is two times longer that could be expected for an item in stock with delivery 10 - 18 days). The second item has not been sent yet.”

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Posted 7 years ago

“From order to shipping was more than three weeks. Did not reply to email inquiry. Eventually received item, but was starting to get nervous that it was not going to be sent.”

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Posted 7 years ago

“Postage was held up, freight refund was promised but not received”

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Posted 7 years ago

“length of time from purchase to delivery, when contacted the company was given a number and told a representative would be in touch within two days , this never happened which is poor customer relations”

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Posted 7 years ago

“I ordered my pump twin-head on 1 August, it's still not here yet on 15 August. If I knew you were sourcing it from the other side of the planet, I would've looked elsewhere.”

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Posted 7 years ago

“I am happy with product. How ever I paid extra for postage as needed product for an event. Postage said 3to 5 working days and it came 8 days later then the 5 days.”

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Posted 7 years ago

“Received my package after a fortnight so not toooo long to wait. My tyre did not come in it's original packaging though.”

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Posted 7 years ago

“Still missing the second half of the delivery.”

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Posted 7 years ago

“I paid to have my order delivered in 4-6 business days, it took 10. There was no way to track the package, as the delivery service was listed as simply "courier", and clicking the link on my receipt email only led me to a page that said the package had been shipped. I eventually was led to file a claim with PayPal. I will not deal with this company again, nor will I recommend their services.”

Helpful Report

Posted 7 years ago

“Ordered on 12 June, chased up after 2 weeks to be told it had only just been despatched, another 2 weeks of waiting & still no goods, just an email asking me to write a review. Have requested a full refund”

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Posted 7 years ago

“Ordered a replacement arm for my Saris Bones 3 bike carrier. Waited 14 days for it to arrive and it didn't have a fixing screw which apparently you have to buy separately. This wasn't mentioned and is quite frankly ridiculous. Another 14 day wait and more overseas postage...”

Helpful Report

Posted 7 years ago

Sorry for the misunderstanding. However the replacement parts are sold by each components not whole package.

Posted 7 years ago

“Product looks completely different than what than I ordered. Color is off. No help from Bicycle Hero. I would not buy from them again.”

Helpful Report

Posted 7 years ago

Sorry for that. The bright yellow is not easy to be shown correctly with the monitor. Depending on the monitor, the color is more bright and less. You can return it to our USA local return office.

Posted 7 years ago

“A number of issues with this seller: 1. They do not respond to email enquiries. - ever! 2. I ordered: http://www.bicyclehero.com/us/superb-tb-1900b-install-bb86-bb30-bb90-bearings-bicycle-tool.html But got: http://www.wiggle.co.uk/lifeline-press-fit-bottom-bracket-installer/ And paid $40 extra for the lesser item. I emailed the site to query the error and false advertising - no response. Item came reasonably quickly; however, it was not the item I ordered. Suggest you give this seller a miss. Wiggle and Chain Reaction much more reliable and trustworthy.”

Helpful Report

Posted 8 years ago

“I haven't receive my order until today. Pls help me find out Thanks”

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Posted 8 years ago

Your order was arrived at you today. This is your tracking information from Malay Post. https://track.aftership.com/malaysia-post-posdaftar/RM441951298KR?

Posted 8 years ago

Your order was arrived at you today. This is your tracking information from Malay Post. https://track.aftership.com/malaysia-post-posdaftar/RM441951298KR?

Posted 8 years ago

“No delivery of item as yet Paid extra for courier delivery and tracking. No tracking was provided. Requested tracking from support which was provided but only showed international tracking (no domestic tracking). Last tracking entry was that the item arrived in the country over a week ago.”

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Posted 8 years ago

“They sent my order after 3 weeks, very disappointing.”

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Posted 8 years ago

Sewoong International is rated 3.7 based on 1,349 reviews