Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,349 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery after payment, no answer upon e-mails. I had to activate PayPal for getting my money back. Better stay away from that shop.”

Helpful Report

Posted 4 years ago

“Unfassbar, nachdem ich nun nochmal tel. Kontakt mit der Laden aufgenommen habe ich eine Bestellbestätigung erhalten, mit Trackingnummer. Diese ist aktuell zwar scheinbar noch nicht im System des Transportunternehemens registriert, aber ich bin guter Dinge. Was ja gar nicht geht, ist der Sachverhalt das erst nach 4 1/2 Wochen eine vermeidlich nutzbare Info bereitgestellt wird. Trotz wie bereits geschrieben, nach mehrmaligem Nachfragen via eMail !!! Was ist dann von einer Aussage wie dieser hier zu halten: Your order was shipped from USA to Germany. It is waiting for EU couriers udpate for custom clearance. We expect you can get them in Next week. The courier will update the local tracking information as soon as it passes the EU custom clearance. Das war vor 3 Wochen. Alles nur Fake ??? oder Kundenberuhigung ??? Kann doch nicht sein, oder. Ich bin gespannt wie es weiter geht, echt bitter !!!”

Helpful Report

Posted 4 years ago

“Ich hab mein bestellung gemacht am 24. 5.2020 und bis jetzt 23.6.2020 ist nicht gekommen!!!Habich sogar mich dreimall gemeldet aber ohne antwort!!!Des sind betruger!!!Kann mir jemand sagen wie krieg ich geld zuruck?Mit VISA bezahlt?”

Helpful Report

Posted 4 years ago

“FINGER weg !!! Ich habe Anfang Mai bestellt und bislang keine Ware erhalten (22.06.2020). Mehrmaliges Nachfragen wurde mit Standartmails beantwortet. Eine Trackingnummer habe ich auf wiederholtes Nachfragen NICHT erhalten. Mittlerweile habe ich 4 offene Tickets im HelpCenter die nicht bearbeitet werden. Morgen werde ich Paypal einschalten und mir mein Geld zurückholen. Mein Fazit: super gemachte Seite, tolle Produkte, gute Preise, aber nutzt ja nix, wenn die keine Ware verschicken Also FINGER weg !!!”

Helpful Report

Posted 4 years ago

“I have not received my order and have been uable to get any communication as to where it might be. I emailed several times with no response. However, my husband emailed with a fake enquiry and he got a response straight away. So emails are being read but just ignored. The money was taken out of my account quickly enough but no goods arraive within the expected time.”

Helpful Report

Posted 4 years ago

“I ordered some parts a month ago and still nothing. Worse the customer service seems inexistent, no reply to the few mails I sent them.”

Helpful Report

Posted 4 years ago

“I still haven’t received my order that I purchased a month ago. I have sent several emails and still no reply. Starting to wonder if they are a scam.”

Helpful Report

Posted 4 years ago

“Nothing received and no updates as to when it will arrive - just sent email saying in transit... poor tracking info and poor response Now it’s the 12/6/20 still nothing received after 22 days and the company send me this review if their service 🤬”

Helpful Report

Posted 4 years ago

“I wouldn't recommend this site to my worst enemy, no communication, no tracking, nothing worth dealing with. Two months waiting for my package, will be calling PayPal to report this borderline fraudulent company. Not worth the aggravation, not in this short lifetime on Earth. Run far away as possible before shopping here.”

Helpful Report

Posted 4 years ago

Sorry for that. We already sent the mirror again. It is moving to USA by UPS. We expect you can get USPS tracking on this Friday. Sorry to delay the delivery. Covid makes the transaction from Germany to USA takes much longer than normal

Posted 4 years ago

“I still haven’t received my order that I purchased a month ago”

Helpful Report

Posted 4 years ago

“This was fraudulent advertising. Item showed case was for an iPhone 11 Pro. Then after ordering and paying, it showed Item as for iPhone 11. I finally received it and the case is too big. Not upfront with advertising and now I have to try to return it. Unless they fix this, I suggest not ordering from a company that’s not upfront.”

Helpful Report

Posted 4 years ago

Hello What you mean? We just checked your order detail. It shows clearly you ordered case of iphone 11. We have the one for iphone 11 pro. It is the same price. Why we cheat you because of the same price item. If you still need iphone 11 pro version, you can return the item to our USA warehouse and order the correct one. BicycleHero

Posted 4 years ago

“Items not arrived, placed 14 days ago”

Helpful Report

Posted 4 years ago

Sorry to delay the delivery. As you know, the corona made the standard delivery process takes a bit longer than before. According to the tracking information, your order was shipped from Amsterdam after passing the EU custom clearance. You can track it in Hermes Uk. From Korea to UK, takes 20days.

Posted 4 years ago

“I ordered a bike rear rack 5 weeks ago and I still have not received any communication on tracking number or updates to the order. I've emailed them multiple times with no response. I wouldn't even be that upset if they would just give me an update. Literally any update.”

Helpful Report

Posted 4 years ago

Sorry but the standard shipment takes very long delivery time for some place in USA. We tried to reship it again but it was failed. So we already refunded all your payment. We hope the corona disapeared sooon.

Posted 4 years ago

“Site made it look like a US company. Paid for 5-7 day shipping and it took three weeks to get the product. This is my first and last purchase from this company.”

Helpful Report

Posted 4 years ago

Depending on the item, we carry it in origin country. According to USPS tracking information, your order was delivered after 12 work days from your order date. We marked the estimated delivery date on the item description. It was shipped from Asia Center to USA in 12 work days. It is not bad in this corona circumstance. We hope you are healthy and enjoy your riding.

Posted 4 years ago

“I have not got my things until today”

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Posted 4 years ago

From Asia Center to EU, now it takes super delay. However do not worry about it. Now it seems back to normal. You can get your local tracking information in a few days.

Posted 4 years ago

“I make order since 4 months there is nothing to receive still now and the the worst is that they dont even answer in my emails. I lost my order and my mone too. Dont buy from here.”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Because of corona, it is much longer days from Asia Center to Greece by courier. We have to find the best solution for it. And we can guarantee the safety delivery. If you cannot get it, we will refund all your payment.

Posted 4 years ago

“order still not recieved”

Helpful Report

Posted 5 years ago

“The belt was broken only after 2 tries. Very bad quality . I hope this is an once off case. May you send another piece over?”

Helpful Report

Posted 5 years ago

“Total Scam!! Stay Clear Away, Ordered a month ago and have contacted them without any response... no refund no merchandise.”

Helpful Report

Posted 5 years ago

Sorry to answer late. Because of corona, our customer support team works only a few people. We just sent email. Please let us know what we do for you.

Posted 5 years ago

“This is a total SCAM! Can't get a response Order was never received, no refund. Stay clear away!!”

Helpful Report

Posted 5 years ago

We already answered your tickeck, please check it your spam mail box.

Posted 5 years ago

Sewoong International is rated 3.7 based on 1,349 reviews