Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,350 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a total SCAM! Can't get a response Order was never received, no refund. Stay clear away!!”

Helpful Report

Posted 5 years ago

We already answered your tickeck, please check it your spam mail box.

Posted 5 years ago

“Never received my order, terrible communication and tracking was a dead end. I had to force refund in the end. Should not be allowed to sell internationally online. Buyers beware!!”

Helpful Report

Posted 5 years ago

“I have been waiting a month and a half now for my order. When I try to check the tracking it loads an error page. I have emailed and was told a ticket was generated but I keep checking and no update. This has been my worst experience with buying online.”

Helpful Report

Posted 5 years ago

Sorry to answer late. Because of corona, very limited people works in our custom center. We already answered your ticket. Please check it out.

Posted 5 years ago

“I have 2 oders, unfortunately 1 did not arrive, tracking shows still in korea pos in transit. order since 19/3/2020 #3300000312. gave order ticket but cannot log into support site. email few times no reply. Please Bicycle Hero, BE A HERO”

Helpful Report

Posted 5 years ago

“Haven’t receive my order & couldn’t track the parcel as well. Please assist.”

Helpful Report

Posted 5 years ago

As you can see the malay post tracking information, it was delivered after long delay. Because of pandemic, Malaypost works very slow. *Date / Time Process Office 22 May 2020, 08:29:00 AM Arrive at delivery facility at Kuching Mail Processing Centre 19 May 2020, 02:40:19 PM Item departed to domestic location Kuching Mail Processing Centre MYKULA 19 May 2020, 02:38:19 PM Release from customs clearance (Import) MYKULA 19 May 2020, 09:14:59 AM Clearance by Postal for customs inspection (Import) MYKULA 19 May 2020, 09:13:59 AM Item arrived at MYKULA 06 May 2020, 04:47:00 PM Item en route to MALAYSIA KOREA, REPUBLIC OF

Posted 5 years ago

“I buy since 3months and im still waiting to deliver my order . I ve mail them 3 times but no answer. Unfortunately”

Helpful Report

Posted 5 years ago

Sorry for that. Because of corona, the shipment was dispatched at the Feb returned. Now we already refunded the returned items and ship the new commercial airlines.

Posted 5 years ago

“Never received item ordered. Have not heard from company since 14Apr, they have failed to reply to 3 different requests for information since then. Company ignored my request for refund.”

Helpful Report

Posted 5 years ago

Your order was retruned to our USA center because of insufficient address. We have treid to contact you but we cannot get any answer. This is your USPS tracking information. May 18, 2020, 1:34 pm Delivered, To Original Sender GARDENA, CA 90248 Your item has been delivered to the original sender at 1:34 pm on May 18, 2020 in GARDENA, CA 90248. May 17, 2020, 4:01 pm Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER May 16, 2020 In Transit to Next Facility May 14, 2020, 11:51 pm Departed USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER May 14, 2020, 4:22 pm Arrived at USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER May 12, 2020, 3:02 am Departed USPS Regional Facility MEMPHIS TN DISTRIBUTION CENTER ANNEX May 11, 2020, 5:26 pm Arrived at USPS Regional Facility MEMPHIS TN DISTRIBUTION CENTER ANNEX April 20, 2020, 1:33 am Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER April 18, 2020, 10:23 pm Arrived at USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER April 18, 2020, 8:23 am Departed USPS Facility CONCORD, CA 94520 April 17, 2020, 1:06 pm Arrived at USPS Facility CONCORD, CA 94520 April 17, 2020, 3:58 am Insufficient Address CONCORD, CA 94520 April 16, 2020, 12:05 pm Available for Pickup PLEASANT HILL, CA 94523 April 16, 2020, 7:33 am Out for Delivery PLEASANT HILL, CA 94523 April 16, 2020, 7:22 am Arrived at Post Office CONCORD, CA 94520 April 16, 2020, 4:56 am Departed USPS Regional Facility OAKLAND CA DISTRIBUTION CENTER April 16, 2020, 2:03 am Arrived at USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER April 14, 2020, 11:25 pm Departed USPS Regional Facility SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER April 14, 2020, 7:01 pm Arrived at USPS Regional Facility SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER April 14, 2020, 8:09 am Arrived at USPS Regional Facility SANTA CLARITA CA DISTRIBUTION CENTER April 14, 2020, 7:01 am Departed USPS Regional Facility LOS ANGELES CA NETWORK DISTRIBUTION CENTER April 13, 2020, 11:31 pm Arrived at USPS Regional Origin Facility LOS ANGELES CA NETWORK DISTRIBUTION CENTER April 13, 2020, 10:16 pm Accepted at USPS Origin Facility GARDENA, CA 90248 April 2, 2020 Pre-Shipment Info Sent to USPS, USPS Awaiting Item

Posted 5 years ago

“Commande passée et payée le 22 mars 2020 et depuis toujours rien reçu.et aucune réponse par mail aucune tracabilité de l’expedition”

Helpful Report

Posted 5 years ago

“I never received this. It was during Covid 19 so I understand that delivery was delayed, but this company took 2 weeks to respond to each email and then I got two emails saying the different things (one that the item had been send and another that I had been refunded). Yet the refund never appeared. I have been ripped off by this terrible service!”

Helpful Report

Posted 5 years ago

“worst experience ever”

Helpful Report

Posted 5 years ago

“Absolute disgrace off a company, sent multiple emails with no response and after waiting a full month had no choice but to get a full refund via PayPal, would highly recommend to avoid at all cost.”

Helpful Report

Posted 5 years ago

“Ordered some items and they never arrived,had to claim my money back via PayPal be warned avoid them at all cost!”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. It is still waiting for EU custom clearance in Amsterdam. Because of corona, all traffic is needed extra handling time. We will update the UK local tracking information soon.

Posted 5 years ago

“Nicht angekommen”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Your order is in Amsterdam for EU custom clearance. Because of Corona, the process takes much longer than standard time frame. We will update the DHL tracking information soon.

Posted 5 years ago

“Liebes Team von bicycle heros, leider habe ich die Bestellung bisher noch nicht erhalten! Beste Grüße, Bernhard Caps”

Helpful Report

Posted 5 years ago

When you placed the order, you can see the app delivery time. It is still moving at the cargo. You can get it in a few days.

Posted 5 years ago

“The wrong item was sent to me. The packaging is also terrible.　This store do not accept replacement and admit mistakes. I have a terrible experience. This store should never be used.”

Helpful Report

Posted 5 years ago

Sorry for that. Unfortunately the item changed the package. However it is the same as you ordered. And we can accept the returning. Please send us the item to our return office in RMA form.

Posted 5 years ago

“Order ID:4700000114 received nothing after 7 weeks, no respons on questions from support, nothing at all”

Helpful Report

Posted 5 years ago

According to the tracking information, it was delivered. Sorry to delay the delivery. Because of Corona, all traffic was delayed a few weeks. Now EU are recovering from the Corona Damage.

Posted 5 years ago

“I didn't receive my order.”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. To France, all traffic was delayed for a few weeks. Now we can track it and it seems delivered already. If there were any problem, please contact us.

Posted 5 years ago

“Ordered on 20-2-20. Delivery supposed to be "10 - 20 working days." What a joke! Now 30 workings days later - Nothing except "processing". I sent an email to the company asking for a refund - automatic response - nothing since. Sounds like/acts like a SCAM.”

Helpful Report

Posted 5 years ago

Sorry for that. We already refunded all your payment. AU closed all airway traffic from our Asia warehouse in Korea. So your order held in Airport and retunred to us.

Posted 5 years ago

“Luggage has not yet arrived order number #900002354 Delivery origin Korea Post Tracking number LP066008945KR”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Because of Corona, all items to Japan was returned after long holding at airport. We are reshipping all items to Japan by Express. If you still need it, please contact us. Or we will refund all your payment.

Posted 5 years ago

“Awful! Order placed last month. I cannot view my order and after several emails I got a response that because my item was liquid it was being held up. NOTHING is liquid in my order. After several more emails to confirm this I get no response from support. I'm wondering if this company is a fraud. Hopefully my refund request will be handled soon.”

Helpful Report

Posted 5 years ago

Sewoong International is rated 3.7 based on 1,350 reviews