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Sewoong International Reviews

3.7 Rating 1,298 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

3.7

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Sewoong International 5 star review on 13th June 2023

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Sewoong International 5 star review on 23rd February 2021

Sewoong International 5 star review on 27th April 2020

Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pat for my MTB 2 months ago and it has not arrived, I have tried to contact them and have had no response. If I could give them no stars I would. DO NOT PURCHASE FROM THIS COMPANY”

Posted 1 year ago

“Item ordered 25 days ago. Still not to USPS. Contacted customer service 11 days ago and they said it it should be to U.S. within a week. Did not arrive u.S. Contacted them again - no response. i would not buy from them again. Luckily I purchased with credit card and will soon dispute charge.”

Posted 2 years ago

“Bicycle part has not arrived yet”

Posted 2 years ago

“Bicycle part has not arrived yet”

Posted 2 years ago

“As others experienced, I paid for the goods ordered and BicycleHero (or better BicycleZero) took the money and doesn't deliver the goods. Support requests and inquiries are ignored, and checking order status in account leads to an error message. DO NOT order from these guys, they're basically scammers.”

Posted 2 years ago

“I don't know how to say this any other way - DO NOT order from this company. You will be tempted to order an item and may have read the red flag reviews, but then give the company the benefit of the doubt. It's only later you will regret when several months go by after having charged your credit card and no answer from inquiry and no product in hand. You have been warned!”

Posted 2 years ago

Sorry for that. Because of Covid, thetraffic from EU to US needs a lot of delay and accident. We just solve your case. We will try to stable the delivery process more.

Posted 2 years ago

“These people at Bicycle Hero are nothing but crooks. Took my money for bike parts and never shipped! I have repeatedly tried to contact them, but to no avail. Beware of this website, they are common thieves !!”

Posted 2 years ago

“I have not received the item I ordered despite being told it was delivered. I have asked the company to look into this, but they have not responded to me at all.”

Posted 2 years ago

“Gave them the benefit of the doubt.. disappointed ordered 2x Topeak multi-mounts - received only 1. packaging was not damaged and was not large enough for 2 mounts. Contacted them immediately - ignored. contacted 2 additional times and no response. did a time lapse of removing installing single item in package. If you look closely you can see only one item indentation in the package. Also item barely fits into package. Not complaining about delivery. but slow - Paid $18 to ship 2x $15.00 items... took 17 days to get to California - 4 days to Ohio via usps”

Posted 2 years ago

“I still have noit received my parcel”

Posted 2 years ago

“Ordered a Wald basket on August 13. received payment receipt via email. amount transacted from my bank account. no delivery message or whatever from bicyclehero. wrote 3 messages. they replied "Sorry but your order was not passed credit card security pass. We just refunded all the payment to the card holder." Till today they have not refunded me. horrible.”

Posted 2 years ago

Your order was blocked by credit card fraud detect system. It caused from CC company when the card number is already registered as fraud by the real holder. The security team already refunded all the payment to the real card holder.

Posted 2 years ago

“I ordered some shoes, and paid extra to expedite shipping. Over a week went by without any correspondence saying my order had shipped. I filed a ticket requesting status and got no response. My order was subsequently canceled and my money refunded, but no explanation as to why. The help site has invalid SSL certificates, so logging in there is not secure. I will never order anything from bicyclehero again.”

Posted 2 years ago

“I've emailed them multiple times, and they don't respond at all. My order never arrived. Also, once I placed the order, I could never see my order in the website, it always displays a coding error. Terrible! Don't buy from them!”

Posted 2 years ago

“I have emailed them MANY TIMES. Their response is to issue a ticket regarding the situation and have not provided any further action and my bike part is STILL NOT HERE!!! It has been close to a year of constant emailing!! VERY FRUSTRATING PLACE!!!”

Posted 2 years ago

“I am still waiting my order, please check it. Order ID:1900001247”

Posted 3 years ago

According to Canada Post website, it seems moving to your location. Corona makes all traffic by Canada Post super delay but you can track it and get it soon. I updated your tracking information from Canada Post.

Posted 3 years ago

“I have not received an order of 1 year before yet. The price will be already paid with a credit card. Correspondence is too severe!”

Posted 3 years ago

“Garbage shopping experience. They take your money and give no update after the receipt. For items that ships in "2-5 weeks" after that you try to email and get no responses its week nine and still no items or status update after request on week 6. I have escalated the this with paypal.”

Posted 3 years ago

“This company is a scam and you will receive nothing. Do not bother ordering. Be prepared to use a charge back since no refund will be issued. 100% trash!”

Posted 3 years ago

“Awful. Still waiting. Ordered 25th November. Told arrive in 10 to 14 days. Feel very upset. I believe this is a scam. I have discussed with sister who is a lawyer and we are on the case Disgusting”

Posted 3 years ago

“Item bought on Nov 26th with tracked courier but until today items still not shipped. I tried emailing support at least 4 - 5 times and none got replied. Very poor customer service. If you are unable to fulfil my order, please refund my money.”

Posted 3 years ago

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Sewoong International is rated 3.7 based on 1,298 reviews