Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,375 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

Write Your review

Tell us how Sewoong International made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery and not received yet ????????????”

Helpful Report

Posted 1 year ago

“Item ordered in January 2024 (Order #1710014055) which never arrived. Support blamed the postal service and there has been no resolution. Bad customer experience.”

Helpful Report

Posted 1 year ago

“These guys are theives , no shipments, no refund, no response.”

Helpful Report

Posted 1 year ago

“Never shipped item. I opened 2 tickets and they closed them instantly without explanation. Had to do a chargeback to get my money back.”

Helpful Report

Posted 1 year ago

“Don't trust these guys. My order was never processed and when I tried to send email, nobody replied and on eof the email listed here does not even exist (email cannot be delivered.) Gone without a trace.”

Helpful Report

Posted 1 year ago

“Sent the wrong item, overcharged for that wrong item, sent email about my issue and never receiver a reply about my concern”

Helpful Report

Posted 1 year ago

“They sent me the wrong product, and their service team hasn't responded to my inquiries since my initial request for a replacement or refund. I would give them zero stars if I could.”

Helpful Report

Posted 1 year ago

“Would be happy to leave a positive review if I actually received the item at some point!”

Helpful Report

Posted 1 year ago

“Ordered a small pedal adapter. It never shipped, then the CS email assured me they would address it. I never heard from them again and never received the product...”

Helpful Report

Posted 1 year ago

“Very very bad experience with this Cie. Purchased a SUNRACE cassette. After 3 weeks without news (order underway) I contacted the helpdesk to discover they did not take account my order. Cost me over 30€ the shipment. I ve never received the item. Seems to be delivered according the tracking (where ?). The customer support center is useless: never an answer. Close the ticket ASAP open another one. I was not reimbursed. I do not recommand.”

Helpful Report

Posted 2 years ago

“I ordered TWO Giro Aether Fit System Replacement for my Giro helmet. My credit card was charged for 2 but I only received one. Contacted Help Desk and a ticket was opened. The ticket was closed without any contact regarding the resolution outcome. I have all transaction details regarding my order. At this time I cannot recommend this company.”

Helpful Report

Posted 2 years ago

“Ordered BMC ICS - ICS 2 spacers, for days kept giving me the run around on the post office was closed - holiday and i was ok with this. They told me 2x after that they would provide me the tracking in 24 hours which they did not. If you are going to purchase from them, make sure you use paypal, i did. I inform paypal about gettting the run around on my order and showed them the correspondence via email and i received a full refund.”

Helpful Report

Posted 2 years ago

“Piad £10 delivery fro £6 item because it was in stock. 3 weeks later it still hasn't arrived and is 'processing'. meither the support email address or message forma ctually go anywhere so can't contact. I wish I'd read other reviews before using this useless site.”

Helpful Report

Posted 2 years ago

“Placed an order three months ago, still haven't had any communication from the company. Order status is still 'processing'. Tried to email the support three times, received no response. Scam.”

Helpful Report

Posted 2 years ago

“Terrible company. When I realized the shipping would be an unreasonably long, I canceled the order. At the time of the cancellation, the order had not shipped. I ask for confirmation of the cancellation and never received such. I repeated this request, also with no reply. I was charged for the product and the product was never shipped or received.”

Helpful Report

Posted 2 years ago

“They'll take your money, but won't deliver the goods. I tried contacting them, still waiting the the goods. Is this a scam site?”

Helpful Report

Posted 2 years ago

“on shipping on delivery”

Helpful Report

Posted 2 years ago

“It's been 4 months since I placed the order, but I still haven't received the item. It's been 4 months since I placed the order, but I still haven't received the item.”

Helpful Report

Posted 2 years ago

“Awful customer service and I wish I had read the reviews before ordering. I have connected you 3 times now and had no response on the status of my order which was placed on Feb 16th and "in stock". You have received my money, where is my order? are you a serious business or are you a scam?”

Helpful Report

Posted 2 years ago

Sorry to delay the delivery. Unfortunately the courier cannot update your item location. So we shipped the second package. You already received the new tracking information. It was upgraded to the tracked courier. When it is arrived at UK, Royal Mail will update the next process.

Posted 2 years ago

“tried emailing this which just says they will inform you on your delivery in 24 hours but i opened 4 tickets with no response....guess i should have listened to these reviews i know some are fake but the bad ones are real...ordered these tires before christmas and still no tires. guess my next option is to contact my credit card. beware of this site!”

Helpful Report

Posted 3 years ago

Hello Sorry to delay the update. Because your item is the heavy one, it was moved by third party cargo. It will arrive at USA in Next Week. As you can see the delivery description, your shipping option which is only USD 6.89 from South Korea to USA by Air is economic shipment. Depending on the item weight(120lbs), we have to choose the best solution. When it is arrived at USA, UPS ground will take it to you. If you do not need it anymore, please confirm it, we will stop and refund all your payment. BicycleHero

Posted 3 years ago

Sewoong International is rated 3.6 based on 1,375 reviews