Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,375 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not able to write a review as I still have not received the goods”

Helpful Report

Posted 5 years ago

It seems delivered already. According to Royal Mail, it was delivered 30th Sep. Updated on: Wednesday 30 September 12:02pm Delivered by Eastbourne DO Hide earlier journey Wednesday 30 September 06:49am Due to be delivered today by Eastbourne DO Wednesday 30 September 06:42am Due to be delivered today by Eastbourne DO Wednesday 30 September 12:39am Item Despatched to Eastbourne DO Gatwick MC Tuesday 29 September 11:58pm Arrived at Gatwick MC Tuesday 29 September 01:08pm Item has left our International Processing Centre Heathrow Worldwide DC, United Kingdom Tuesday 29 September 11:10am Item Received LANGLEY HWDC, United Kingdom Wednesday 16 September 04:38am Item Leaving overseas SEOUL INTERNATIONAL POST OFFICE Tuesday 08 September 04:24am Sender preparing item Tuesday 08 September 03:37am Item received at Korea (Republic of)

Posted 5 years ago

“Order passed since 1 month without any news ...always in first stage ...it is horrible”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. The Kuota Supplier completed the item after long delay. We sent it by Express without any extra cost. You already received. DeliveredWednesday 07/10/2020 at 13:35 DELIVERED Signed for by: O.ORENGO GET STATUS UPDATES OBTAIN PROOF OF DELIVERY FROM ANYANGSI KR TO FUVEAU, 13 FR Travel History Shipment Facts Local Scan Time Wednesday , 07/10/202013:35FUVEAU FR Delivered 09:12VITROLLES FR On FedEx vehicle for delivery 08:30VITROLLES FR At local FedEx facility Tuesday , 06/10/202022:00ROISSY CHARLES DE GAULLE CEDEX FR Departed FedEx location 18:21ROISSY CHARLES DE GAULLE CEDEX FR In transit Package available for clearance 18:21ROISSY CHARLES DE GAULLE CEDEX FR International shipment release - Import 14:00KOELN DE In transit 13:00KOELN DE Departed FedEx location 11:26KOELN DE Arrived at FedEx location 05:13GUANGZHOU CN Departed FedEx location 04:47GUANGZHOU CN In transit 00:53GUANGZHOU CN Arrived at FedEx location Monday , 05/10/202022:46INCHEON-SI KR In transit 21:35INCHEON-SI KR In transit 19:09GUNPO-SI KR Left FedEx origin facility 15:25GUNPO-SI KR Picked up 01:27 Shipment information sent to FedEx

Posted 5 years ago

“No service. My order never arrived! No follow up after MANY emails.”

Helpful Report

Posted 5 years ago

Sorry but we cannot verify your order with the email. Please let us know your order number or correct email address.

Posted 5 years ago

“I ordered gears in June and was never delivered Despite multiple emails, I have nothing and lost $200 I was unable to get a refund Looks like a few people were more lucky than me Happy to chance my review if it got resolved but after so long I doubt it will change”

Helpful Report

Posted 5 years ago

“i have contacted your company countless times now and have had NO RESPONSE! the item i received was wrong, i had no tracking, nobody responded to any questions i had and i received it over 4 months after ordering! i need someone to contact me ASAP!”

Helpful Report

Posted 5 years ago

“Order my product 9 weeks ago and still nothing from them. I can’t even get my refund. No one is even answering my emails. Worst service ever. Save your time and money shop somewhere else.”

Helpful Report

Posted 5 years ago

Hello It was delivered by USPS. Sorry for the long delay. August 28, 2020, 11:09 am Delivered, Parcel Locker FAIRFAX, VA 22033 Your item was delivered to a parcel locker at 11:09 am on August 28, 2020 in FAIRFAX, VA 22033. August 28, 2020, 7:10 am Out for Delivery FAIRFAX, VA 22033 August 28, 2020, 5:39 am Arrived at Unit CHANTILLY, VA 20151 August 28, 2020, 12:45 am Arrived at USPS Regional Destination Facility MERRIFIELD VA DISTRIBUTION CENTER August 27, 2020 In Transit to Next Facility August 25, 2020, 10:31 am Arrived at USPS Regional Facility QUEENS NY DISTRIBUTION CENTER August 19, 2020, 3:38 pm Processed Through Facility ISC NEW YORK NY(USPS) Origin Post is Preparing Shipment August 18, 2020, 2:25 pm Processed Through Facility SEOUL INTERNATIONAL POST OFFICE, KOREA REPUBLIC OF August 4, 2020, 11:32 am Acceptance KOREA REPUBLIC OF

Posted 5 years ago

“very bad experience , I bought gear shifter in June , still waiting for delivery or my refund , I have emailed few times - no reply please avoid this company Janusz Adamczyk”

Helpful Report

Posted 5 years ago

“Terrible experience. Ordered bib-shorts and after my money was taken neither received the product nor heard back from customer service”

Helpful Report

Posted 5 years ago

“Terrible service, buyer beware! I bought a Cinelli complete bicycle worth 3.5k. It was shipped via intl express postage, took 3 weeks for the merchant to provide me with tracking info. The bike arrived over a month later, and it was damaged due to poor pacakaging. The bicycles frame, derailer and hangar were all damaged so badly the bicycle is not ridable. Over two months later Im still waiting for the merchant to send the replacement parts. The lack of commication and vagueness around, how and when they are going to fix this issue is appalling. Will never do business with this company again, extremly unsatisfied customer.”

Helpful Report

Posted 5 years ago

“I ordered two Polar water bottles over a month ago and they have not been shipped. I emailed Support several times and NO response. This is unacceptable. I do not have the product and no refund. Do NOT buy products from BicycleHero!”

Helpful Report

Posted 5 years ago

“Hello I have received the package. This one does not correspond to the order. I immediately contacted your services to warn them. I am waiting for an answer.”

Helpful Report

Posted 5 years ago

“I ordered two bike travel bags and paid over 40 euro for an express delivery (9-10 days) so the bags would arrive in time. When I ordered it said the delivery would take place on friday 7/8 or monday 10/8. The package was still not delivered when i left on holiday Wednesday morning. I already sent two e-mails to the support adders but I never got a reply. I didn’t get the bagsIn time. had to make additional costs and paid over 40 euro for a service bicyclehero didn’t deliver. I don’t agree with this.”

Helpful Report

Posted 5 years ago

“Ordered a couple patch kits in June. Fianlly....2 months after the order a package arrived with the tracking # sent to myself and PayPal. Only thing, the package the completely empty. Nothing. PayPal denied my claim because a tracking number was given and was shown”

Helpful Report

Posted 5 years ago

Sorry for that. We already sent you the request of the item photo. According to our recode of shipping process, the package was including 2 patch kits. If it was lost during delivery process, we will cover it. Please send us the photo of the package.

Posted 5 years ago

“Tried to cancel order never received a reply. Took a long time to ship and receive.”

Helpful Report

Posted 5 years ago

Hello Sorry for that. But we do not received any request to cancel the order. It was delivered already accoding to USPS tracking information.

Posted 5 years ago

“Never received order, very little response after emailing many times. Ver unsatisfactory.”

Helpful Report

Posted 5 years ago

“I posted an order about a month and a half ago. My credit card has been charged but no sign of the goods. If have twice enquired about the status of my order. Despite promising to respond within 1 business day there has still been no answer. DO NOT DO BUSINESS WITH THIS SITE. DO NOT GIVE THEM ANY MONEY.”

Helpful Report

Posted 5 years ago

“placed an order on 7/1 where item was listed as in stock. on 7/21 emailed customer service regarding status of order as it has yet to be shipped. have not heard back. attempted to email again on 7/28. one star based on faulty advertising regarding item being in stock, taking money for product before it was shipped, and poor customer service thus far. at this time, business in bordering on stealing as I was charged before item was shipped.”

Helpful Report

Posted 5 years ago

“Order placed 3rd July as a birthday present. Still waiting, emails back and forth but still delivery and uable to track by number I was sent.”

Helpful Report

Posted 5 years ago

“2 months since I ordered - nothing received. 8 weeks exactly or 2 months since I placed an order with BicycleHero. Tracking not possible any more. Was encouraged to contact BicycleHero support. Unable to login to check status of my support ticket. No feed back from BicycleHero Support. From other customer reviews I understand that you should expect a shipping time of between 8 weeks and 10 weeks. If the above is OK, then by all means buy from Bicycle Hero”

Helpful Report

Posted 5 years ago

“Didn't get my item took a month to get refund verry poor service”

Helpful Report

Posted 5 years ago

Sewoong International is rated 3.6 based on 1,375 reviews