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Sewoong International Reviews

3.7 Rating 1,298 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

3.7

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Sewoong International 5 star review on 13th June 2023

Sewoong International 5 star review on 8th November 2022

ZIMVIE- KIN FONG

Sewoong International 5 star review on 23rd February 2021

Sewoong International 5 star review on 27th April 2020

Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“items processing since Oct 19, now Nov 16. no response to my last 4 emails.”

Posted 3 years ago

“AVOID THIS COMPANY LIKE THE PLAGUE!!! Totally unprofessional. Order stated 25 days for delivery, but after 60 days I still did not receive my goods, so I emailed and was informed I would receive a reply within 1 day. I did not get a reply after 15 days, so requested my money back and began proceedings against them. At that point and after sending further emails and messages I was informed I would receive a refund within 10 days. Covid is not an excuse for zero communication in 75 days!!! Buy elsewhere. These people need closing down.”

Posted 3 years ago

“It has been over 16 business days since I ordered and the package seems to be lost by the airline transport company as it was placed on a flight to Toronto on Nov the 5th for a 13 hour flight and there is no update since Nov the 5th we are now Nov 11”

Posted 3 years ago

“14 days out on delivery, three requests for information on status of delivery and nothing but an automatic reply at my first email. Thought I would give them a chance, but regret it now. Sloppy service, at least communication-wise. Still expect to receive my order, which by normal standards should not take more than 4-5 days from Germany tot Netherlands. Disappointed.”

Posted 3 years ago

“Après avoir passé une commande le 2 octobre, je n'ai jamais reçu mon colis. J'ai contacté le vendeur plusieurs fois mais malheureusement aucune réponse de sa part. Site marchand à fuir!! Ce sont des clowns et non pas des vendeurs!!!”

Posted 3 years ago

“Terrible. 30 days out on order. No reply. DO NOT ORDER FROM THIS COMPANY!!!”

Posted 3 years ago

Sorry to delay the delivery. Please let us know your order number. We will check your item location with the courier.

Posted 3 years ago

“Bad communication and take so long to receive the item. Rather buying from EBay, free shipping and fast.”

Posted 3 years ago

According to the tracking information, it was already delivered. This is your USPS tracking information. October 22, 2020, 2:27 pm Delivered, In/At Mailbox PLACENTIA, CA 92870 Your item was delivered in or at the mailbox at 2:27 pm on October 22, 2020 in PLACENTIA, CA 92870. October 22, 2020, 7:10 am Out for Delivery PLACENTIA, CA 92870 October 22, 2020, 5:18 am Arrived at Post Office PLACENTIA, CA 92871 October 22, 2020, 4:26 am Departed USPS Regional Facility ANAHEIM CA DISTRIBUTION CENTER October 22, 2020, 12:37 am Arrived at USPS Regional Facility ANAHEIM CA DISTRIBUTION CENTER October 21, 2020, 2:30 am Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER October 20, 2020, 2:01 pm USPS picked up item GARDENA, CA 90248 October 8, 2020, 9:07 am Shipping Label Created, USPS Awaiting Item GARDENA, CA 90248

Posted 3 years ago

“Placed an order for a seatpost clamp on the 15th July2020 Payed through pay pal.,still nothing Scam?”

Posted 3 years ago

Sorry to delay the delivery. Unfortunately Kouta Repair Part was not stopped from Taiwan Supplier. Because of Corona, the repair part supplier taks long delay for the worldwide orders. We inquire the parts when you order it. We will keep tring to supply it. If you do not need it anymore, please let us know it. We will refund all your payment.

Posted 3 years ago

“After 10 days I still had not received my order. This is a really poor show.”

Posted 3 years ago

Your order was delivered already according to the Royal Mail. Sorry to delay the delivery. Because of Corona, free postage takes much longer than before. iT seems 25 days. We already marked the delivery time in your invoice. THis is your tracking information from Royal Mail. Updated on: Monday 19 October 11:37am Delivered by Winchmore Hill DO Hide earlier journey Monday 19 October 07:46am Arrived at Winchmore Hill DO Sunday 18 October 12:36pm Item Despatched to Winchmore Hill DO London Central MC Saturday 17 October 12:56pm Item has left our International Processing Centre Heathrow Worldwide DC, United Kingdom Saturday 17 October 11:17am Item Received LANGLEY HWDC, United Kingdom Monday 12 October 06:03am Item Leaving overseas SEOUL INTERNATIONAL POST OFFICE Friday 25 September 06:31am Item received at Korea (Republic of)

Posted 3 years ago

“Zefal Classic pump was sent without the schraeder valve adapter. This makes the pump useless. No response to my inquiry to Bicycle Hero support, no response at all. Poor customer service. Will not order again from this company.”

Posted 3 years ago

“I am very worried, spent near to 200USD and 2 months ago and still not receiving anything, worst of all, the customer service portal have not responded since my first email, called the number nobody pick up, I am so very frustrated, I hope to get my money back and will never ever visit this site anymore. Worst online shopping experience. Is this a fraud?”

Posted 3 years ago

“Order still not here...going on 3weeks.....getting ahold of my bank and filing a claim with the fraud dept”

Posted 3 years ago

It seems delivered already. This is your USPS tracking information. Sorry to delay the delivery. Unfortunately US custom takes a bit longer than standard season. October 1, 2020, 12:46 pm Delivered, In/At Mailbox HORSEHEADS, NY 14845 Your item was delivered in or at the mailbox at 12:46 pm on October 1, 2020 in HORSEHEADS, NY 14845. October 1, 2020, 7:46 am Out for Delivery HORSEHEADS, NY 14845 October 1, 2020, 7:35 am Arrived at Post Office HORSEHEADS, NY 14845 October 1, 2020, 2:55 am Arrived at USPS Regional Destination Facility ROCHESTER NY DISTRIBUTION CENTER September 30, 2020 In Transit to Next Facility September 29, 2020, 2:02 am Departed USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER September 29, 2020, 1:57 am Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER September 29, 2020, 12:42 am Accepted at USPS Origin Facility GARDENA, CA 90248 September 15, 2020, 7:55 am Shipping Label Created, USPS Awaiting Item GARDENA, CA 90248

Posted 3 years ago

“I am not able to write a review as I still have not received the goods”

Posted 3 years ago

It seems delivered already. According to Royal Mail, it was delivered 30th Sep. Updated on: Wednesday 30 September 12:02pm Delivered by Eastbourne DO Hide earlier journey Wednesday 30 September 06:49am Due to be delivered today by Eastbourne DO Wednesday 30 September 06:42am Due to be delivered today by Eastbourne DO Wednesday 30 September 12:39am Item Despatched to Eastbourne DO Gatwick MC Tuesday 29 September 11:58pm Arrived at Gatwick MC Tuesday 29 September 01:08pm Item has left our International Processing Centre Heathrow Worldwide DC, United Kingdom Tuesday 29 September 11:10am Item Received LANGLEY HWDC, United Kingdom Wednesday 16 September 04:38am Item Leaving overseas SEOUL INTERNATIONAL POST OFFICE Tuesday 08 September 04:24am Sender preparing item Tuesday 08 September 03:37am Item received at Korea (Republic of)

Posted 3 years ago

“Order passed since 1 month without any news ...always in first stage ...it is horrible”

Posted 3 years ago

Sorry to delay the delivery. The Kuota Supplier completed the item after long delay. We sent it by Express without any extra cost. You already received. DeliveredWednesday 07/10/2020 at 13:35 DELIVERED Signed for by: O.ORENGO GET STATUS UPDATES OBTAIN PROOF OF DELIVERY FROM ANYANGSI KR TO FUVEAU, 13 FR Travel History Shipment Facts Local Scan Time Wednesday , 07/10/202013:35FUVEAU FR Delivered 09:12VITROLLES FR On FedEx vehicle for delivery 08:30VITROLLES FR At local FedEx facility Tuesday , 06/10/202022:00ROISSY CHARLES DE GAULLE CEDEX FR Departed FedEx location 18:21ROISSY CHARLES DE GAULLE CEDEX FR In transit Package available for clearance 18:21ROISSY CHARLES DE GAULLE CEDEX FR International shipment release - Import 14:00KOELN DE In transit 13:00KOELN DE Departed FedEx location 11:26KOELN DE Arrived at FedEx location 05:13GUANGZHOU CN Departed FedEx location 04:47GUANGZHOU CN In transit 00:53GUANGZHOU CN Arrived at FedEx location Monday , 05/10/202022:46INCHEON-SI KR In transit 21:35INCHEON-SI KR In transit 19:09GUNPO-SI KR Left FedEx origin facility 15:25GUNPO-SI KR Picked up 01:27 Shipment information sent to FedEx

Posted 3 years ago

“No service. My order never arrived! No follow up after MANY emails.”

Posted 3 years ago

Sorry but we cannot verify your order with the email. Please let us know your order number or correct email address.

Posted 3 years ago

“I ordered gears in June and was never delivered Despite multiple emails, I have nothing and lost $200 I was unable to get a refund Looks like a few people were more lucky than me Happy to chance my review if it got resolved but after so long I doubt it will change”

Posted 3 years ago

“i have contacted your company countless times now and have had NO RESPONSE! the item i received was wrong, i had no tracking, nobody responded to any questions i had and i received it over 4 months after ordering! i need someone to contact me ASAP!”

Posted 3 years ago

“Order my product 9 weeks ago and still nothing from them. I can’t even get my refund. No one is even answering my emails. Worst service ever. Save your time and money shop somewhere else.”

Posted 3 years ago

Hello It was delivered by USPS. Sorry for the long delay. August 28, 2020, 11:09 am Delivered, Parcel Locker FAIRFAX, VA 22033 Your item was delivered to a parcel locker at 11:09 am on August 28, 2020 in FAIRFAX, VA 22033. August 28, 2020, 7:10 am Out for Delivery FAIRFAX, VA 22033 August 28, 2020, 5:39 am Arrived at Unit CHANTILLY, VA 20151 August 28, 2020, 12:45 am Arrived at USPS Regional Destination Facility MERRIFIELD VA DISTRIBUTION CENTER August 27, 2020 In Transit to Next Facility August 25, 2020, 10:31 am Arrived at USPS Regional Facility QUEENS NY DISTRIBUTION CENTER August 19, 2020, 3:38 pm Processed Through Facility ISC NEW YORK NY(USPS) Origin Post is Preparing Shipment August 18, 2020, 2:25 pm Processed Through Facility SEOUL INTERNATIONAL POST OFFICE, KOREA REPUBLIC OF August 4, 2020, 11:32 am Acceptance KOREA REPUBLIC OF

Posted 3 years ago

“very bad experience , I bought gear shifter in June , still waiting for delivery or my refund , I have emailed few times - no reply please avoid this company Janusz Adamczyk”

Posted 3 years ago

“Terrible experience. Ordered bib-shorts and after my money was taken neither received the product nor heard back from customer service”

Posted 3 years ago

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Sewoong International is rated 3.7 based on 1,298 reviews