Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,375 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In addition to the item arriving 24 days after I made the order, it was not compatible with the seat post that it claimed to fit. Extremely frustrating, as I had posted a question as to whether the part fitted the specific bike model I had, but I didn’t receive a reply for three weeks, and when I did, it suggested I looked at the photograph.”

Helpful Report

Posted 3 years ago

“I placed my order with BicycleHero over 28 days ago and they have not sent any communication beyond an initial confirmation of order. They have not responded to my email. Their phone number contains 11 digits and does not work. Login to my account indicates only that the order has not shipped and does not provide any channel for communication. Do I keep waiting or do I tell my bank to cancel payment?”

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Posted 3 years ago

“I'm still waiting for my shipment to arrive.”

Helpful Report

Posted 3 years ago

You can get it today. Canada Post delivery it. https://www.canadapost-postescanada.ca/track-reperage/en#/search?searchFor=LI068763505KR

Posted 3 years ago

“I ordered a Zefal AIR PROFIL FC02 Silver and Black bike pump from this business. I received a Silver and Red pump instead. I contacted Bicycle Hero about this and was told to send pictures of the pump I received and that they would do an exchange. I sent pictures but no response. I have sent several more emails but no response. I know it does not sound like a big deal but I bought a new custom bike this summer and wanted the pump to match the bike. So would not buy anything more from this business.”

Helpful Report

Posted 3 years ago

“Placed an order with Bicycle Hero for hard to find Suomy (Suomy has gone out of business) replacement helmet pads that were honestly overpriced. I ordered 2 sets. Took about a month to arrive. I received 2 Suomy facesheilds instead!!! Filed a complaint with Bicycle Hero, they quickly responded about my complaint via an obviously automated computer response system. I explained my dissatisfaction and sent a photo of the wrong items. I expected a response within a day or so. Almost a week has gone by without any response from Bicycle Hero at all. I filed a report with PayPal and I'll get my money back soon. My experience with this company is highly disappointing!!! I'll never use them again. I'm very glad PayPal is there to help the consumer in situations like this. I never buy without them.”

Helpful Report

Posted 3 years ago

“WARNING! The company sent the wrong product. Despite the several emails I sent, it refused to offer a refund or replacement. Your best bet if you get scammed by this company is to contact your credit card company and ask it to issue a refund for the purchase.”

Helpful Report

Posted 3 years ago

“I ordered a part two months ago. I was told as part of the order process that I would be advised of when the item would be shipped. Delivery was quoted at 10-12 days for international. After two weeks nothing happened. I sent at least 3 emails to their support centre. None of which were answered. I then had to get PayPal involved to start a case to recover my money. Naturally you have to wait. After a 6 weeks, out of the blue I get a notification that my item is coming from Korea. Not what I was expecting. 9 weeks after placing my order items have turned up. I have no idea whether they are genuine or not. Terrible service. Will not use again.”

Helpful Report

Posted 3 years ago

It is your local post office. This is your tracking information from Royal Mail. Thursday 11 August 2022 07:33 Due to be delivered today by Chew Stoke SUDO 03:10 Due to be delivered today by Bristol MC Wednesday 10 August 2022 17:22 Item has left our International Processing Centre LANGLEY HWDC, United Kingdom Saturday 06 August 2022 07:09 Item at UK customs LANGLEY HWDC, United Kingdom 07:09 Item Received LANGLEY HWDC, United Kingdom Wednesday 03 August 2022 04:30 Item Leaving overseas Korea (Republic of) Thursday 28 July 2022 05:24 Item received at Korea (Republic of)

Posted 3 years ago

“I just ordered a box of 72 oddly-sized spokes for around $30, for an academic project with limited time and a very limited budget. The spokes in question claimed to be located within their US warehouse, and since I live in the US, I figured the part should have no problem arriving on time. I've read the mixed reviews of some people getting their parts and others not, but being the optimist I am, I decided to trust them because this part was not available anywhere else that fits in my budget. I have been waiting for almost a month and my tracking status is still stuck on "Processing" with a "view order" button that leads to an error. I can't believe these people would try to scam someone out of $30 when that money determines the success of a project and the future of another. I am currently trying to find a way to get my money back and explain the situation to my school, but within that time, if my part actually arrives, I'll gladly post an update. If you are reading this bad review, assume that I still have not gotten my parts and that this website is indeed a SCAM.”

Helpful Report

Posted 3 years ago

“I ordered a pat for my MTB 2 months ago and it has not arrived, I have tried to contact them and have had no response. If I could give them no stars I would. DO NOT PURCHASE FROM THIS COMPANY”

Helpful Report

Posted 3 years ago

“Item ordered 25 days ago. Still not to USPS. Contacted customer service 11 days ago and they said it it should be to U.S. within a week. Did not arrive u.S. Contacted them again - no response. i would not buy from them again. Luckily I purchased with credit card and will soon dispute charge.”

Helpful Report

Posted 3 years ago

“Bicycle part has not arrived yet”

Helpful Report

Posted 3 years ago

“Bicycle part has not arrived yet”

Helpful Report

Posted 3 years ago

“As others experienced, I paid for the goods ordered and BicycleHero (or better BicycleZero) took the money and doesn't deliver the goods. Support requests and inquiries are ignored, and checking order status in account leads to an error message. DO NOT order from these guys, they're basically scammers.”

Helpful Report

Posted 4 years ago

“I don't know how to say this any other way - DO NOT order from this company. You will be tempted to order an item and may have read the red flag reviews, but then give the company the benefit of the doubt. It's only later you will regret when several months go by after having charged your credit card and no answer from inquiry and no product in hand. You have been warned!”

Helpful Report

Posted 4 years ago

Sorry for that. Because of Covid, thetraffic from EU to US needs a lot of delay and accident. We just solve your case. We will try to stable the delivery process more.

Posted 4 years ago

“These people at Bicycle Hero are nothing but crooks. Took my money for bike parts and never shipped! I have repeatedly tried to contact them, but to no avail. Beware of this website, they are common thieves !!”

Helpful Report

Posted 4 years ago

“I have not received the item I ordered despite being told it was delivered. I have asked the company to look into this, but they have not responded to me at all.”

Helpful Report

Posted 4 years ago

“Gave them the benefit of the doubt.. disappointed ordered 2x Topeak multi-mounts - received only 1. packaging was not damaged and was not large enough for 2 mounts. Contacted them immediately - ignored. contacted 2 additional times and no response. did a time lapse of removing installing single item in package. If you look closely you can see only one item indentation in the package. Also item barely fits into package. Not complaining about delivery. but slow - Paid $18 to ship 2x $15.00 items... took 17 days to get to California - 4 days to Ohio via usps”

Helpful Report

Posted 4 years ago

“I still have noit received my parcel”

Helpful Report

Posted 4 years ago

“Ordered a Wald basket on August 13. received payment receipt via email. amount transacted from my bank account. no delivery message or whatever from bicyclehero. wrote 3 messages. they replied "Sorry but your order was not passed credit card security pass. We just refunded all the payment to the card holder." Till today they have not refunded me. horrible.”

Helpful Report

Posted 4 years ago

Your order was blocked by credit card fraud detect system. It caused from CC company when the card number is already registered as fraud by the real holder. The security team already refunded all the payment to the real card holder.

Posted 4 years ago

“I ordered some shoes, and paid extra to expedite shipping. Over a week went by without any correspondence saying my order had shipped. I filed a ticket requesting status and got no response. My order was subsequently canceled and my money refunded, but no explanation as to why. The help site has invalid SSL certificates, so logging in there is not secure. I will never order anything from bicyclehero again.”

Helpful Report

Posted 4 years ago

Sewoong International is rated 3.6 based on 1,375 reviews