Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,375 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my item yet”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. Your order was arrived at Sydney on 24th Dec. However all AU post delivery takes more than other season because of Fire. We will keep checking it with the courier. We will notify you again.

Posted 5 years ago

“This is a fake site. I ordered a product 6 weeks ago. Useless tracking, they took my money. Don't reply to emails.”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. We just tried to track it wtih Royal Mail. However they cannot update it yet. We can track it was arrived at UK custom but it never updated. We just refunded all your payment. If you receive your order in the future, you do not need to return it to us.

Posted 6 years ago

It was delivered on 6th Dec 2019 By Royal Mail. You can also track it in Royal Mail website. Your item was delivered on 06-12-2019. Updated on: Friday 06 December 11:04am Delivered by Brighton DO

Posted 5 years ago

“Be careful : fake website ! I never received my order after 2 reminders = I had lost my money :-(”

Helpful Report

Posted 6 years ago

No worry about it. We already refunded all your payment. From Nov, Royal Mail system shows some error. We just fix it. And we refunded all your payment.

Posted 6 years ago

“I’d write a review If I received my order! I ordered the product at the end of September and it’s now end of November and it hasn’t turned up. Quick to take your money. Poor service.”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. According to the tracking information, Royal Mail could not update your item locaiton. We already refuned all your payment.

Posted 6 years ago

“I'm afraid I need to make another 1 star review for my Continental tires to Germany. Good to see BicycleHereo responding on my last review here that something went wrong, that the money will be refund and that I receive an automated E-mail for the refund. BUT: the money does not get charged back to my credit card account. And when checking by E-mail with BicycleHero what could have gone wrong: No response again. I do not get it. It is so easy to reply. Looks like I have to start the chargeback process for the Credit Card to get my money back. The BicycleHero bank will not like it.”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. Because EU custom clearance delay, the courier update the item was returned to us. We already refunded all your payment on Nov 14th to your credit card company. They will recredit the balance in their policy.

Posted 6 years ago

“almost a month since I placed the order. they never provided tracking information. now they won't even respond to my emails. I'm having to go through paypal to open a case for a refund. what a joke.”

Helpful Report

Posted 6 years ago

“Ordered two Continental tires to Germany. Never received. No answers to e-mails. Be careful with this shop!”

Helpful Report

Posted 6 years ago

Sorry for this error. Those items were shipped from Germany to Germany. I think there were some error during the process. We just refunded all your payment. And when we find your item, we will update it again.

Posted 6 years ago

“where's my order and response to emails?”

Helpful Report

Posted 6 years ago

“This website is a fraud. Money charged, product not arrived. Website cannot display order details and after initial couple of responses with empty promises which did not materialise, they stopped responding.”

Helpful Report

Posted 6 years ago

Sorry for that. We need to update the system. I think you were contaced to us when we are under the maintenance.

Posted 6 years ago

“I still haven’t received my order”

Helpful Report

Posted 6 years ago

“Impossible to get a satisfactory response from the company.ignore every email i send.ordered a stem 9 weeks ago payment was taken but no order received.i hinestly dont think it will arrive or i will have dffective communication with the company”

Helpful Report

Posted 6 years ago

“Terrible. Don't even consider buying from them. Two months and no sign of my package. Nothing but excuses. Bicyclehero is a scam, not a real business. Have put in complaint with PayPal resolution centre.”

Helpful Report

Posted 6 years ago

“Still no product and cannot track the item and no response to my last email request for information”

Helpful Report

Posted 6 years ago

“Scammers. DO NOT BUY FROM THEM. Unable to ship, no tracking, no delivery estimates, delays and excuses. Had to notify PayPal to get my money back.”

Helpful Report

Posted 6 years ago

“They forgot an item in my order and instead of shipping me the item they refunded it to avoid the 12$ shipping cost. When I reached out nobody responded back. Very poor response time and short answers from customer service. Binachi chain lock had damage in rubber from clamp ties being to tight in packaging.”

Helpful Report

Posted 6 years ago

“The website pictured a silver rear derailleur...received black (cannot use black)...told silver not available. I have been battling with this vendor for days with numerous requests for return label for the incorrect item. No luck yet. Nonexistent customer service....will need to open a dispute with Paypal.”

Helpful Report

Posted 6 years ago

“I have not received my order as yet. I see no way to track the item in transit. I'm in the dark about it's whereabouts. Payment has been debited from my account.”

Helpful Report

Posted 6 years ago

“Terrible unfortunately, I am very optomistic and was hoping for a smooth purchase but my bike brakes didn’t get mailed till 2 months and 3 emails after purchasing and delivered over 3 months later then original purchased date. I ordered brakes for my bike in the spring so I could enjoy the summer, and now the summer is almost gone. Summer...bummer... 👎”

Helpful Report

Posted 6 years ago

“They are trying to sell items what they even haven't got in stock, by saying they've got one in stock. Then, cancel the order without any notification. So I called them, but none of them could speak in Japanese or enough English to communicate with. The worst site ever...”

Helpful Report

Posted 6 years ago

“Mailed wrong item. Delayed shipment. Delayed response to return and refund product.”

Helpful Report

Posted 6 years ago

Sewoong International is rated 3.6 based on 1,375 reviews