Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,375 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received my order. I will look in the mail today, but I would like to know where in the process it is.”

Helpful Report

Posted 6 years ago

“Those that can give more than 1 star are the lucky one's. I would have but my second order has been processing for over 6 weeks now. After contacting company they said they would refund if no status update. No refund or contact since.... Sorry bicycle hero I won't be ordering anything from you again.”

Helpful Report

Posted 6 years ago

Sorry for that. It is absolutely our fault. Because we handled your order based on your email address. So our customer support team did not check your order status. We just refunded all your payment of your second order.

Posted 6 years ago

“Still waiting for a bike saddle. takes over a month for delivery. Would not recommend this company”

Helpful Report

Posted 6 years ago

According to the tracking information, Hermes UK tried to delivery it today. We already sent you the tracking information. Please check it. As you can see our shipping option, the standard shipping is very cheap and slow. If you need it urgently, you can choose the express shipment. Standard Delivery takes 13 work days from Korea to UK. We shipped it in 48hours.

Posted 6 years ago

“Hello, Thanks for the letter, unfortunately I still do not have any information about the delivery.”

Helpful Report

Posted 6 years ago

Hello Sorry but your order was returned to us by Bulgarian Post. Because you gave us the address in Russian, but the international post system can accept only English. We already sent you the tracking information, You can contact to Bulgaria Post by your self. Or it will be returned to German EU custom clearance center. Please contact us as soon as possible. BicycleHero

Posted 6 years ago

“I have still NOT received the item!”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. We sent you the Hermes UK tracking after passing EU custom clearance. Depending on the season, EU custom could take more days without any reason. Anyway your order is still moving. We will keep checking it every day.

Posted 6 years ago

Now it is in UK by Hermes UK. They will deliver it in 2 ~ 3 work days.

Posted 6 years ago

It seems delivered today by Hermes UK. If not, please contact to Hermes UK customer support center.

Posted 6 years ago

“I ordered some Sidi Caliper Adjuster Buckles on the 3 April 2019 and they have not arrived, i was told that the item may have been lost, and my money would be refunded in two days, despite this I am still waiting on a refund... I have had no reply from my last email asking for my money, boo. my advise is shop somewhere else.”

Helpful Report

Posted 6 years ago

Sorry for that. NewZealand Post seems lost your item. We need to get the confirmation of lose from NZ post. Unfortunately NZ post is not so fast to do it. Anyway we will refund all your payment if you do not receive it.

Posted 6 years ago

“Ordered 4/2/19 and still haven't received my order. My first inquiry I was advised an item was out of stock and it my order would ship as soon as it arrived. My second inquiry I was told the item was no longer available and could I select something elese to meet the "free shipping" requirement... I did and no response. My 3rd inquiry I was told my email was mixed in with my other emails and they did not see my selection.... I was told my order would ship right away. Here we are 2 weeks later, my order shows shipped but no tracking number available. I just hope it arrives and when it does the items are as expected and not knock offs.”

Helpful Report

Posted 6 years ago

Hello Lisa You already have the tracking information by email. If you do not find it, please check your spam mail box. And we need to exchange the item which you want to replace the original order. All your items were shipped already. Please check it in USPS.

Posted 6 years ago

“Still waiting for my item. No traking Number.”

Helpful Report

Posted 6 years ago

It seems delivered 28th April by Laposte of French Post. You already have the tracking number in your email box. If you cannot find it, please check your spam mailbox.

Posted 6 years ago

“sory but i did nt recieve nothing yet”

Helpful Report

Posted 6 years ago

Your order was arrived at Amsterdam for EU custom clearance. We expect it will pass it in 2 days and forward to Greece on Monday. Wd will update the tracking information again.

Posted 6 years ago

“I ordered a crankset on the 14th March 2019, it is now April the 3rd and still nothing has arrived. In this day an age this is ridiculous and you should not be selling online with up to 18 days delivery and more I have be patient enough. Not a happy customer.”

Helpful Report

Posted 6 years ago

Hello Sir Sorry but it seems delivered on 4th April by Hermes UK. I'm sorry to delay the delivery. All UK delivery from April, it seems delayed because of Brexit. Anyway you already have the tracking information. If you cannot find it, please check your spam mail box.

Posted 6 years ago

“Delivery time was quoted as 10-18 days. After 18 days my pannier rack has still not arrived. So I may have to go cycle touring with a rucksack. Not good.”

Helpful Report

Posted 6 years ago

Sorry for that. NOw it seems delivered. If you still have the same problem, please contact to our support team. support@bicyclehero.com

Posted 6 years ago

“I have paid extra for a 5-10 working delivery time. Web site says my order is still being processed. It is now at the 10 working day mark, no tracking information as yet. Where is my item ?”

Helpful Report

Posted 6 years ago

“This store has a very low level of customer support. Even if there is a problem with the arrangement of goods, there is no contact at all until I point out. You had better not purchase at this shop.”

Helpful Report

Posted 6 years ago

“Parcel has not arrived yet”

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Posted 6 years ago

“Hallo Ich habe die Ware bis zum heutigen Tag noch nicht erhalten!! Bitte um Zusendung innerhalb der nächsten 3 Tage! Oder Erstattung des im Voraus bezahlten Betrags. Jürgen Gertzen”

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Posted 6 years ago

“Looks to me as if these guys are a scam company. A phishing expedition. I don’t trust them.”

Helpful Report

Posted 6 years ago

We already sent you the tracking information by email. You should check the spam mail box because some mail system regards our email as spam because it has tracking link in the page.

Posted 6 years ago

“order made and paid on December 21st 2018 and NOTHING RECEIVED despite several reminders and kind of promises. VERY LOUSY SERVICE AND COMPANY.”

Helpful Report

Posted 6 years ago

Because your credit card process takes much longer for safety, it was dispatched so late. Now it is in your local post office.

Posted 6 years ago

“The seat I ordered still hasn't arrived it has been over a month so no I am not happy with your company, you are the worst I have dealt with. If it doesn't arrive today I will be sending you a legal letter requesting my money back and informing the world to your horrible business practices.”

Helpful Report

Posted 7 years ago

“I do not recommend This site,big headache. Did not receive items until many calls and paypal involved, which took almost two months to get.”

Helpful Report

Posted 7 years ago

“6 weeks after ordering, I am still awaiting delivery of my order. Extremely poor turn around time.”

Helpful Report

Posted 7 years ago

Sewoong International is rated 3.6 based on 1,375 reviews