Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,383 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

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3.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

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Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 weeks after I placed the order the wrong part has been shipped”

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Posted 8 years ago

“I returned a pair of shoes in brand new condition weeks ago and still haven't received a refund. They were quick to communicate when I wanted to return the shoes, and issued me an RA with instructions I followed completely. After the tracking number shows the shoes arrived, I've sent multiple emails about the issue and have not received any communication. Please stay away from BicycleHero.com, they should not be trusted.”

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Posted 8 years ago

“Terrible customer service. I was told by the manufacturer of my bicycle light that warranties must go through the seller so I contacted Bicycle Hero. They responded requesting photos of the item and a description of the problem. I promptly sent the requested info and they have not acknowledged my existence since despite multiple progressively frustrated follow-up emails. Any warranty is worthless when you buy from Bicycle Hero, I've been robbed of my replacement product.”

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Posted 8 years ago

“Currently it is still not delivered at mee wait currently already a month on that piece that is not Good !!!!!!!”

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Posted 8 years ago

“I ordered my Deda bike stem on June 28 and received it Aug 1. Communication was poor and I had to contact the company multiple times to obtain a tracking number and to determine if the part was even shipped. I am a DISAPPOINTED CUSTOMER !”

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Posted 8 years ago

“It's been 5 weeks since I purchased my bike stem and am still WAITING for the part. Poor communication and lame excuses. Do NOT use this company !!!!”

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Posted 8 years ago

“The item I purchased was to be delivered in 7 - 14 days. IT WAS NOT SHIPPED UNTIL THREE WEEKS LATER ! It's now been 30 days since my purchase and i'm still waiting. DO NOT USE THIS COMPANY ! THEY ARE DISHONEST !”

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Posted 8 years ago

“ATTENTION: scammers at work! I ordered 3 items. I only got 1 article. My money for the other items is gone! Paypal writes: not in my favor! ATTENTION - ATTENTION - ATTENTION - FRAUDSTERS!!!”

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Posted 8 years ago

“They promised my part in 7-14 days and were to send tracking information within three days of purchase. I did NOT hear from them in over two weeks and repeatedly contacted their support. They said the cargo plane broke down and would get back to me in two days... it never happened. It's been three weeks and the part has NOT been shipped yet! DO NOT DO BUSINESS WITH THIS COMPANY”

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Posted 8 years ago

“Goods not received do not use this supplier”

Helpful Report

Posted 8 years ago

“It was not clear how long the order would take to be delivered until after purchase. It’s been 10 days and still no arrival of the item.”

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Posted 8 years ago

“Sent wrong size writing the XXL is like a US XL. Also the return process is a complete joke. Have to send reminders, delivery confirmations etc. Still no sign if I will get my right order or refund.”

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Posted 8 years ago

“Will never buy from them again, ordered two items, one was the wrong size, a seat, ordered a medium got a small and the other never showed. It took forever for them to ship and when I finally got half my order I was disappointed that it was totally wrong. So I emailed them, quick reply, then they asked if I could send some photos, ok fair enough but can't take a photo of something that's not there can I. Then their answer was send the seat back but can't replace it because I had already installed it, that's cool but why the hell would I send it back!. These guys might like riding their bike with no seat but I would find that uncomfortable. So all i wanted was them to send the missing item and when I asked them too the emails stopped, no reply. Never again.”

Helpful Report

Posted 8 years ago

“1 month has passed and still not received my order, customer service stinks, last response 2 weeks ago that my order has shipped but after several more inquiries I no longer get any responses from this company no idea if my order will ever arrive. Quick to take your money. Stay away. I would rank them with 0 if I could.”

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Posted 8 years ago

“Placed my order on 10 May 18, it's 31 May 18, status of my purchase is still under "processing". Emailed/ feedback to the company several times but there is no response from the company. A total waste of time.”

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Posted 8 years ago

“Sent wrong part and wrong quantity. I have sent several email requesting the correct item or refund. No corrective action, just lip service. Would not recommend Bicyclehero.”

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Posted 8 years ago

“Response is too late.”

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Posted 8 years ago

“Never received order after waiting over a month for it to be shipped. Was sent a email and told it has been delivered and to check with my local post office. Really disappointed and not happy.”

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Posted 8 years ago

“they send me a wrong order. I Ordered 2 reservoir cap for Avid Juicy 5 brakes and the store send me a couple of hose bolts!!!!!”

Sewoong International 1 star review on 11th May 2018

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Posted 8 years ago

“The seat never arrived. I was just notified by the recipient (in Sao Paulo Brazil) that he still hasn't received it. I ordered it on April 6 and paid extra postage fees for tracking, and it still has not arrived on April 25.”

Helpful Report

Posted 8 years ago

Sewoong International is rated 3.6 based on 1,383 reviews