Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,350 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order on 10 May 18, it's 31 May 18, status of my purchase is still under "processing". Emailed/ feedback to the company several times but there is no response from the company. A total waste of time.”

Helpful Report

Posted 6 years ago

“Sent wrong part and wrong quantity. I have sent several email requesting the correct item or refund. No corrective action, just lip service. Would not recommend Bicyclehero.”

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Posted 6 years ago

“Response is too late.”

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Posted 6 years ago

“Never received order after waiting over a month for it to be shipped. Was sent a email and told it has been delivered and to check with my local post office. Really disappointed and not happy.”

Helpful Report

Posted 7 years ago

“they send me a wrong order. I Ordered 2 reservoir cap for Avid Juicy 5 brakes and the store send me a couple of hose bolts!!!!!”

Sewoong International 1 star review on 11th May 2018

Helpful Report

Posted 7 years ago

“The seat never arrived. I was just notified by the recipient (in Sao Paulo Brazil) that he still hasn't received it. I ordered it on April 6 and paid extra postage fees for tracking, and it still has not arrived on April 25.”

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Posted 7 years ago

“I did not receive all items that were ordered and customer service has been slow to respond. So far..buyer beware.”

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Posted 7 years ago

“I have a light that will not work and no one seems willing to reply back. I'm thinking of going to my credit card company for a solution. Very disappointed.”

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Posted 7 years ago

“The delivery time stated was within 2 weeks. It’s now been more than 4 weeks and I don’t have my item. I’m concerned it’s a scam. The customer support is terrible. They give me a tracking number for an obscure website that actually gives me no option to see where the parcel is or how long it will take to get to me (it only tells me it’s in-transit). They also blame their Asian partner who apparently is responsible for sending my product to Australia and they think that’s an acceptable excuse (the Asian partners clearly speak poor English, refuse to understand that I’m not a male and don’t answer my direct questions). I’ve asked for a refund and get no reply. Looks like my only option is to claim back through my credit card provider”

Helpful Report

Posted 7 years ago

“Very poor communication, waiting for about a two months without explaination on where my order was. No genuine email responses from customer service. Eventually had to contact visa to get my money back, product never recieved (just in processing).”

Helpful Report

Posted 7 years ago

“They sent me the wrong item which took 4 weeks. I pay for shipping and send it back. They don’t refund my $140 as agreed. Thieves”

Helpful Report

Posted 7 years ago

“Ordered bicycle seat on Feb. 3, 2018. Received order confirmation. Heard nothing. Sent e-mail of inquiry Feb. 7. Sent another on Feb. 11. Received response Feb. 13 promising a response the next day from Rose. Never received a response. Website still shows order as "processing." If I do not get a response I will dispute charge with American Express. Order #100023843”

Helpful Report

Posted 7 years ago

“you show perfect pictures of/with the latest product version, less/zero product facts, and what do i get ?? -- (very)old product. after such a deal, I got big doubts that you are able, to handle in correct way (re-change etc...)”

Helpful Report

Posted 7 years ago

“Dopo più di 2 mesi attendo ancora materiale che ristava in stock avendo pagato una consegna in 5/10 giorni. Di sicuro non ordinerò più da questo sito.”

Helpful Report

Posted 7 years ago

“I did not recieve my order. Something went wrong by DHL. And BicycleHero did nothing to help me. So I am very dissapointed and will never buy anything from them in the future.”

Helpful Report

Posted 7 years ago

“The delivery is so slow Phileas Fogg could have delivered it faster. The tracking is beyond a joke, it doesn't really track, it is shipped and then nothing. For the few pounds saved it is not worth it, I wish I had bought from a more reputable supplier. The email I sent asking for a refund hasn't been replied to. So really, do not use these charlatans, unless you are happy for another century to roll round before your items arrive.”

Helpful Report

Posted 7 years ago

“Very poor customer service; not to be trusted. Bought a saddle from them and tried to return it. Couldn't access the online return form as it claimed I had nothing eligible to be returned which was not the case. Contacted them by e-mail and was twice told returns details would be sent to me but received nothing, since then my e-mails have not been responded to. Even if I was to receive the correct information from them I wouldn't now trust them to provide the refund once I returned the saddle. Won't go near this company again.”

Helpful Report

Posted 7 years ago

“I placed an order in october and still have not received it. I have tried to make contact to check on the order numerous times and never got a response from anyone. I would like for someone to call me at 707-616-0128 or email me at Brandoningram88@yahoo.com so that I could figure out the status of my order”

Helpful Report

Posted 7 years ago

“The wrong item arrived. Ignoring even if inquire.”

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Posted 7 years ago

“Nothing has arrived!”

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Posted 7 years ago

Sewoong International is rated 3.7 based on 1,350 reviews