Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,350 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order it’s in Milan arrived and not in Berlin where I live. I can’t talk with the delivery company (B2C Europe). I’m not so happy ‘cause my girlfriend doesn’t get her present for Xmas...”

Helpful Report

Posted 7 years ago

“5 items ordered. 2 received 2-3 weeks after ordered. 2 other items were subsequently canceled by the company as they did not have in stock after I inquired regarding the status of the remainder of the order. Remaining item has still not arrived after 2 months. No response to my last 2 emails to them. Previous responses were in poor English to the point that I don’t think they understood my requests. USA office is a joke as there is no way to contact them there. My order is now in dispute with PayPal. Stay away from this company!!!”

Helpful Report

Posted 7 years ago

“Lying, unresponsive garbage customer service. Stay away. Seewong Int'l is bound for failure.”

Helpful Report

Posted 7 years ago

“Didn’t receive the ordered items, lost $230 and customer support was contacted after 6 weeks and said they would look into it and now customer support won’t reply to any of my emails. Looks like a scam....”

Sewoong International 1 star review on 14th December 2017

Helpful Report

Posted 7 years ago

“No package arrived and no sign of it coming either.”

Helpful Report

Posted 7 years ago

“I bought a light from them and the handlebar mount broke shortly after. When I emailed them I got a quick reply saying they would send a replacement. I've since emailed them three times in three weeks just asking for confirmation. Now they are totally unresponsive. Since the light is useless without the mount, I will return it for a refund. I will never order anything from them again. Worst customer service ever.”

Helpful Report

Posted 7 years ago

“Ordered two black items for a specific reason. Received a black and a WHITE item. Emailed "Support" twice . First email was replied to immediately with a promise to find a solution . Sent a second request for an update which has not been replied to. I request that the second black item be sent or refund the cost of item.”

Helpful Report

Posted 7 years ago

“2 months before I received my delivery. The worst...”

Helpful Report

Posted 7 years ago

“Purchased an item from them. Was told it would take 7-14 days to arrive. Order status never changed from processed. I reached out to them many, many times without any response, both through their support email as well as PayPal. Finally, after 19 days and hearing nothing back, I opened a case to get refunded via PayPal. I have never had a worse experience with an online merchant.”

Helpful Report

Posted 7 years ago

“I ordered my item over a month ago and still hasn’t showed up it said 7 business days and it’s been well over that”

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Posted 7 years ago

“You didn't send what I ordered so I sent it back at my expense. I ordered a giant gavia SL tire but you sent a gavia race 1 tire. Hence the return.”

Helpful Report

Posted 7 years ago

“Ordered a product, shipped after more than a month, never got the item. They are not giving me my refund, pulling strings on emails.”

Helpful Report

Posted 7 years ago

“I ordered a "Wide" model as stated in advertisement but got a normal model .........”

Helpful Report

Posted 7 years ago

“Placed my order on Sep 15. Contacted customer service on Sep 19 to inquire a tracking code and again on Sep 22 to remind about my request. Got reply on Sep 22: "Sorry to answer late. Your order was shipped from Netherland 2days ago. It was moving with other orders to our transportation hub. We will update the local tracking information as soon as it is transferred to you. Because of our system delay, we need to check it for a few days. I will update if there is any issue" Contacted customer service on Sep 23, to request "again" for my tracking code. No answer On Oct 9 I opened a case in PayPal; "Item not received". Got answer on Oct 10: "Sorry for the delivery accident. We just shipped the item again. You can track it in your email or USPS" This time I received a tracking code. On Oct 16 I received the item and closed the case on Oct 19. WHY WAS I TOLD ON SEP 22 THAT MY ORDER WAS SHIPPED FROM THE NETHERLANDS 2 DAYS AGO?”

Helpful Report

Posted 7 years ago

“Order had a 14 day delivery, so far it's been 24 days and still nothing. I contacted them and they sent me a fake tracking number that did not work. Keep away from these crooks”

Helpful Report

Posted 7 years ago

“I needed my item for a planed tour 3 weeks after placing my order and paid for 3-5 day shipping service. It took the supplier 1 week before he even shipped my order so a 3-5 day delivery was already impossible. A month after payment I am still waiting for delivery and the supplier failed to respond to any of my emails and even messages send through Paypal were ignored. I would NOT advice anyone to make use of this supplier. Ewald Nicholaas”

Helpful Report

Posted 7 years ago

“took over one month to deliver. sent request for status but only got a template reply/ after one month - received only one unit (i ordered 2) - what a waste of time and money.”

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Posted 7 years ago

“Stop sending me requests for a review!”

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Posted 7 years ago

“Shockingly slow delivery, needed to chase to get the goods dispatched. Will never use again.”

Helpful Report

Posted 7 years ago

“Not received item.”

Helpful Report

Posted 7 years ago

Sewoong International is rated 3.7 based on 1,350 reviews