Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,383 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

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3.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

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Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive all items that were ordered and customer service has been slow to respond. So far..buyer beware.”

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Posted 8 years ago

“I have a light that will not work and no one seems willing to reply back. I'm thinking of going to my credit card company for a solution. Very disappointed.”

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Posted 8 years ago

“The delivery time stated was within 2 weeks. It’s now been more than 4 weeks and I don’t have my item. I’m concerned it’s a scam. The customer support is terrible. They give me a tracking number for an obscure website that actually gives me no option to see where the parcel is or how long it will take to get to me (it only tells me it’s in-transit). They also blame their Asian partner who apparently is responsible for sending my product to Australia and they think that’s an acceptable excuse (the Asian partners clearly speak poor English, refuse to understand that I’m not a male and don’t answer my direct questions). I’ve asked for a refund and get no reply. Looks like my only option is to claim back through my credit card provider”

Helpful Report

Posted 8 years ago

“Very poor communication, waiting for about a two months without explaination on where my order was. No genuine email responses from customer service. Eventually had to contact visa to get my money back, product never recieved (just in processing).”

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Posted 8 years ago

“They sent me the wrong item which took 4 weeks. I pay for shipping and send it back. They don’t refund my $140 as agreed. Thieves”

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Posted 8 years ago

“Ordered bicycle seat on Feb. 3, 2018. Received order confirmation. Heard nothing. Sent e-mail of inquiry Feb. 7. Sent another on Feb. 11. Received response Feb. 13 promising a response the next day from Rose. Never received a response. Website still shows order as "processing." If I do not get a response I will dispute charge with American Express. Order #100023843”

Helpful Report

Posted 8 years ago

“you show perfect pictures of/with the latest product version, less/zero product facts, and what do i get ?? -- (very)old product. after such a deal, I got big doubts that you are able, to handle in correct way (re-change etc...)”

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Posted 8 years ago

“Dopo più di 2 mesi attendo ancora materiale che ristava in stock avendo pagato una consegna in 5/10 giorni. Di sicuro non ordinerò più da questo sito.”

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Posted 8 years ago

“I did not recieve my order. Something went wrong by DHL. And BicycleHero did nothing to help me. So I am very dissapointed and will never buy anything from them in the future.”

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Posted 8 years ago

“The delivery is so slow Phileas Fogg could have delivered it faster. The tracking is beyond a joke, it doesn't really track, it is shipped and then nothing. For the few pounds saved it is not worth it, I wish I had bought from a more reputable supplier. The email I sent asking for a refund hasn't been replied to. So really, do not use these charlatans, unless you are happy for another century to roll round before your items arrive.”

Helpful Report

Posted 8 years ago

“Very poor customer service; not to be trusted. Bought a saddle from them and tried to return it. Couldn't access the online return form as it claimed I had nothing eligible to be returned which was not the case. Contacted them by e-mail and was twice told returns details would be sent to me but received nothing, since then my e-mails have not been responded to. Even if I was to receive the correct information from them I wouldn't now trust them to provide the refund once I returned the saddle. Won't go near this company again.”

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Posted 8 years ago

“I placed an order in october and still have not received it. I have tried to make contact to check on the order numerous times and never got a response from anyone. I would like for someone to call me at 707-616-0128 or email me at Brandoningram88@yahoo.com so that I could figure out the status of my order”

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Posted 8 years ago

“The wrong item arrived. Ignoring even if inquire.”

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Posted 8 years ago

“Nothing has arrived!”

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Posted 8 years ago

“My order it’s in Milan arrived and not in Berlin where I live. I can’t talk with the delivery company (B2C Europe). I’m not so happy ‘cause my girlfriend doesn’t get her present for Xmas...”

Helpful Report

Posted 8 years ago

“5 items ordered. 2 received 2-3 weeks after ordered. 2 other items were subsequently canceled by the company as they did not have in stock after I inquired regarding the status of the remainder of the order. Remaining item has still not arrived after 2 months. No response to my last 2 emails to them. Previous responses were in poor English to the point that I don’t think they understood my requests. USA office is a joke as there is no way to contact them there. My order is now in dispute with PayPal. Stay away from this company!!!”

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Posted 8 years ago

“Lying, unresponsive garbage customer service. Stay away. Seewong Int'l is bound for failure.”

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Posted 8 years ago

“Didn’t receive the ordered items, lost $230 and customer support was contacted after 6 weeks and said they would look into it and now customer support won’t reply to any of my emails. Looks like a scam....”

Sewoong International 1 star review on 14th December 2017

Helpful Report

Posted 8 years ago

“No package arrived and no sign of it coming either.”

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Posted 8 years ago

“I bought a light from them and the handlebar mount broke shortly after. When I emailed them I got a quick reply saying they would send a replacement. I've since emailed them three times in three weeks just asking for confirmation. Now they are totally unresponsive. Since the light is useless without the mount, I will return it for a refund. I will never order anything from them again. Worst customer service ever.”

Helpful Report

Posted 8 years ago

Sewoong International is rated 3.6 based on 1,383 reviews