Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,375 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor communication, waiting for about a two months without explaination on where my order was. No genuine email responses from customer service. Eventually had to contact visa to get my money back, product never recieved (just in processing).”

Helpful Report

Posted 7 years ago

“They sent me the wrong item which took 4 weeks. I pay for shipping and send it back. They don’t refund my $140 as agreed. Thieves”

Helpful Report

Posted 7 years ago

“Ordered bicycle seat on Feb. 3, 2018. Received order confirmation. Heard nothing. Sent e-mail of inquiry Feb. 7. Sent another on Feb. 11. Received response Feb. 13 promising a response the next day from Rose. Never received a response. Website still shows order as "processing." If I do not get a response I will dispute charge with American Express. Order #100023843”

Helpful Report

Posted 7 years ago

“you show perfect pictures of/with the latest product version, less/zero product facts, and what do i get ?? -- (very)old product. after such a deal, I got big doubts that you are able, to handle in correct way (re-change etc...)”

Helpful Report

Posted 7 years ago

“Dopo più di 2 mesi attendo ancora materiale che ristava in stock avendo pagato una consegna in 5/10 giorni. Di sicuro non ordinerò più da questo sito.”

Helpful Report

Posted 7 years ago

“I did not recieve my order. Something went wrong by DHL. And BicycleHero did nothing to help me. So I am very dissapointed and will never buy anything from them in the future.”

Helpful Report

Posted 7 years ago

“The delivery is so slow Phileas Fogg could have delivered it faster. The tracking is beyond a joke, it doesn't really track, it is shipped and then nothing. For the few pounds saved it is not worth it, I wish I had bought from a more reputable supplier. The email I sent asking for a refund hasn't been replied to. So really, do not use these charlatans, unless you are happy for another century to roll round before your items arrive.”

Helpful Report

Posted 7 years ago

“Very poor customer service; not to be trusted. Bought a saddle from them and tried to return it. Couldn't access the online return form as it claimed I had nothing eligible to be returned which was not the case. Contacted them by e-mail and was twice told returns details would be sent to me but received nothing, since then my e-mails have not been responded to. Even if I was to receive the correct information from them I wouldn't now trust them to provide the refund once I returned the saddle. Won't go near this company again.”

Helpful Report

Posted 8 years ago

“I placed an order in october and still have not received it. I have tried to make contact to check on the order numerous times and never got a response from anyone. I would like for someone to call me at 707-616-0128 or email me at Brandoningram88@yahoo.com so that I could figure out the status of my order”

Helpful Report

Posted 8 years ago

“The wrong item arrived. Ignoring even if inquire.”

Helpful Report

Posted 8 years ago

“Nothing has arrived!”

Helpful Report

Posted 8 years ago

“My order it’s in Milan arrived and not in Berlin where I live. I can’t talk with the delivery company (B2C Europe). I’m not so happy ‘cause my girlfriend doesn’t get her present for Xmas...”

Helpful Report

Posted 8 years ago

“5 items ordered. 2 received 2-3 weeks after ordered. 2 other items were subsequently canceled by the company as they did not have in stock after I inquired regarding the status of the remainder of the order. Remaining item has still not arrived after 2 months. No response to my last 2 emails to them. Previous responses were in poor English to the point that I don’t think they understood my requests. USA office is a joke as there is no way to contact them there. My order is now in dispute with PayPal. Stay away from this company!!!”

Helpful Report

Posted 8 years ago

“Lying, unresponsive garbage customer service. Stay away. Seewong Int'l is bound for failure.”

Helpful Report

Posted 8 years ago

“Didn’t receive the ordered items, lost $230 and customer support was contacted after 6 weeks and said they would look into it and now customer support won’t reply to any of my emails. Looks like a scam....”

Sewoong International 1 star review on 14th December 2017

Helpful Report

Posted 8 years ago

“No package arrived and no sign of it coming either.”

Helpful Report

Posted 8 years ago

“I bought a light from them and the handlebar mount broke shortly after. When I emailed them I got a quick reply saying they would send a replacement. I've since emailed them three times in three weeks just asking for confirmation. Now they are totally unresponsive. Since the light is useless without the mount, I will return it for a refund. I will never order anything from them again. Worst customer service ever.”

Helpful Report

Posted 8 years ago

“Ordered two black items for a specific reason. Received a black and a WHITE item. Emailed "Support" twice . First email was replied to immediately with a promise to find a solution . Sent a second request for an update which has not been replied to. I request that the second black item be sent or refund the cost of item.”

Helpful Report

Posted 8 years ago

“2 months before I received my delivery. The worst...”

Helpful Report

Posted 8 years ago

“Purchased an item from them. Was told it would take 7-14 days to arrive. Order status never changed from processed. I reached out to them many, many times without any response, both through their support email as well as PayPal. Finally, after 19 days and hearing nothing back, I opened a case to get refunded via PayPal. I have never had a worse experience with an online merchant.”

Helpful Report

Posted 8 years ago

Sewoong International is rated 3.6 based on 1,375 reviews