Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,350 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was placed 13 of August(Nr. 100022425). So far despite the promise no mail confirming shipping is received. Two support tickets are submitted with little or no information what's going on. Poor communication by mail. Will try the phone today and if any progress will let you know.”

Helpful Report

Posted 7 years ago

“I ordert at 5th aug. and its not arrived till now. You sad it will come in 14 days but its not and i dont have my 50 bucks back till now. Service??!!”

Helpful Report

Posted 7 years ago

“I ordered a DI2 câble June 27th and it has not arrived yet and I have not received any information about its whereabouts.”

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Posted 7 years ago

“do not buy from here. Placed an order 2 days ago and received an email saying that my item was dispatched 10 days ago a d that i should have received it. I online shop a lot and this is just a very bad sign!! tempting bc they have stuff you dont find anywhere else but please dont do it!!!!!!!”

Sewoong International 1 star review on 26th July 2017

Helpful Report

Posted 7 years ago

Sorry to make you confused. Our review collecting system shows some error. This email was sent automatically when your item was shipped. But the date calculating system shows wrong message. Anyway your item is on the way you. You can get it on time.

Posted 7 years ago

“Worst customer experience ever. In early May I bought a new arm for my bike rack from Bicyclehero. Incredibly it didn't come with a bolt to fix it to the frame, so I bought one separately. Then I realised the arm didn't have a nut for the bolt to fix into (product defect) so I asked for this to be fixed. Three weeks later they said they would refund my cost. Two weeks later still waiting. Summer is nearly over and still no working bike rack. Not happy. In case anyone cares my order number is 1710009668.”

Helpful Report

Posted 7 years ago

“The site said 6-8 days delivery, it should of said 6-8 weeks. It was 7 weeks before I got my brake pads and my saddle was the wrong colour. I wouldn't advise buying from this site. Terrible service.”

Helpful Report

Posted 7 years ago

“Order was not delivered. There is no way to contact the company other than a long distance telephone call. The message asking if the package was delivered has no link to actually reply. No information on shipping progress after the order was supposed to be shipped. WORST SERVICE EVER.”

Helpful Report

Posted 7 years ago

“my order nvr received #2600000334...... no reply from customer support email”

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Posted 7 years ago

“Weeks & weeks after my initial order - and it STILL hasn't arrived! Am ver disappointed.”

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Posted 7 years ago

“terrible - start to finish. no communication!”

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Posted 7 years ago

“I haven't received my order and it's been over 10 working days. Where's my item? or refund??”

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Posted 7 years ago

Hello Sir According to tracking information, it was delivered already. If you do not get it, please contact to customer support as soon as possible. BIcycleHero

Posted 7 years ago

“The item i ordered was clearly not in stock. After 30 days I contacted them - no response. It took 2 more emails to elicit a reply by which time I had ordered from elsewhere.”

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Posted 7 years ago

Sorry to delay the delivery. We already refunded all your payment and you do not need to return the item which were too late.

Posted 7 years ago

“No item yet”

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Posted 8 years ago

“Not received yet”

Helpful Report

Posted 8 years ago

“I did not receive my item yet. It's been 3 weeks.”

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Posted 8 years ago

“My order has not been dispatched for more than a week and after eight days it is still shown as "processing". There is no communication from the company why, they simply do not bother. My email requesting explanation was answered after three days only to be told there is "public holiday" in Korea. Not sure if this website is real.”

Helpful Report

Posted 8 years ago

“I was sent the wrong size Jersey. I ordered an XL shimano cycling jersey as stated in description, but was sent a Medium size. I have emailed Customer support, no response yet ! can you help?”

Helpful Report

Posted 8 years ago

“Item ordered in April. By end May item not received, was told it would need to be reordered (ie it had never been in stock). Recorded early May, told 5-7 working days. Still nothing. Clueless at best. Deceitful at worst.”

Helpful Report

Posted 8 years ago

“i ordered with them 23rd of feb ,its now the 25thof march and still no package .their tracking is a joke”

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Posted 8 years ago

“It's been two weeks from I ordered and purchased the item, and I didn't get it now. I don't understand why”

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Posted 8 years ago

According to tracking information, the item was arrived at you on 20th March. It seems there was problem on local post office. It was held 3 days in local post office and released.

Posted 8 years ago

Sewoong International is rated 3.7 based on 1,350 reviews