Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,377 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,377 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible - start to finish. no communication!”

Helpful Report

Posted 8 years ago

“I haven't received my order and it's been over 10 working days. Where's my item? or refund??”

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Posted 8 years ago

Hello Sir According to tracking information, it was delivered already. If you do not get it, please contact to customer support as soon as possible. BIcycleHero

Posted 8 years ago

“The item i ordered was clearly not in stock. After 30 days I contacted them - no response. It took 2 more emails to elicit a reply by which time I had ordered from elsewhere.”

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Posted 8 years ago

Sorry to delay the delivery. We already refunded all your payment and you do not need to return the item which were too late.

Posted 8 years ago

“No item yet”

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Posted 8 years ago

“Not received yet”

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Posted 8 years ago

“I did not receive my item yet. It's been 3 weeks.”

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Posted 8 years ago

“My order has not been dispatched for more than a week and after eight days it is still shown as "processing". There is no communication from the company why, they simply do not bother. My email requesting explanation was answered after three days only to be told there is "public holiday" in Korea. Not sure if this website is real.”

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Posted 8 years ago

“I was sent the wrong size Jersey. I ordered an XL shimano cycling jersey as stated in description, but was sent a Medium size. I have emailed Customer support, no response yet ! can you help?”

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Posted 8 years ago

“Item ordered in April. By end May item not received, was told it would need to be reordered (ie it had never been in stock). Recorded early May, told 5-7 working days. Still nothing. Clueless at best. Deceitful at worst.”

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Posted 8 years ago

“i ordered with them 23rd of feb ,its now the 25thof march and still no package .their tracking is a joke”

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Posted 8 years ago

“It's been two weeks from I ordered and purchased the item, and I didn't get it now. I don't understand why”

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Posted 8 years ago

According to tracking information, the item was arrived at you on 20th March. It seems there was problem on local post office. It was held 3 days in local post office and released.

Posted 8 years ago

“It didn't show up nor did it show up later disappointed!!!!”

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Posted 8 years ago

Your order was arrived at you on the same day(17th March). I think you may get it when you be back home.

Posted 8 years ago

“i orderded 0n feb 23 its now the 26th of march sill have not recieved my peddles”

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Posted 8 years ago

“I didn't receive the item as described then to add to my disappointment, Bicycle Hero have not even had the courtesy to reply to my email of complaint.”

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Posted 9 years ago

“paid for express delivery (4-6 working days) and it took 20 days to deliver.”

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Posted 9 years ago

“Lousy customer service. Order some mudguards over a month ago. Order is still "processing". Wtf. I mean no communication whatsoever. I've emailed support almost a half dozen times with no response. Who are these people? Is this an actual business. Skip them.”

Helpful Report

Posted 9 years ago

“I place an order on the 18 of January, paid for an Express Tracked Delivery - Tracked Courier (4~6Workdays) It has been now 2 weeks (12 working days) and no follow-up, no calls, no emails, no information regarding this purchase. I have sent two emails to staff with only one reply (no satisfactory). This is the last time I purchase anything from this online store.”

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Posted 9 years ago

“I placed the order on 13 December it only arrived on 29 December”

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Posted 9 years ago

“I have not received my order as of 12/22/16. Please help me track it down.”

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Posted 9 years ago

“Received the wrong item. Asked for the correct item to be sent ASAP. When nothing arrived on the expected day, I emailed again. They confirmed it would be dispatched today. I have emailed questioning this but I am awaiting a response 3 days later. Still awaiting the item almost a month after ordering.”

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Posted 9 years ago

Sewoong International is rated 3.6 based on 1,377 reviews