Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,363 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,363 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still don't have the goods-please help me”

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Posted 9 years ago

“You sent the wrong model to what I order. What should I do. I don't want to wait too long. U also sent to Malaysia instead of Thailand. Took over 2.5 weeks to get to me.”

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Posted 9 years ago

“You sent the wrong product. I have emailed you telling you so and asked to make a return and you haven't replied.”

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Posted 9 years ago

“I am still waiting for the shipment. Please check the status. The first shipment has arrived already (sidi woman in white/pink) but the second shoes (sidi in black) not arrive yet”

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Posted 9 years ago

“Ordered product on July 13th and have not received it yet. Have contacted bicyclehero.com with no response at this time (it is now August 2nd) and website said 7 day shipping. I received this request for a review with a message to "let them know if item hasn't been received". Of course it's a "do not reply" email so bounced back.”

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Posted 9 years ago

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Posted 9 years ago

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Posted 9 years ago

“ORDERING FROM THIS COMPANY TURNED INTO A DISASTER!! I was looking for a particular rear luggage rack for my disc brake cyclocross bike. Having checked out their website, Bicycle Hero seemed to have the item I was after, at a good price, and their website and reviews seemed to indicate they would be a good company to deal with... Wrong!! - I placed an order on 26th April and after 2 weeks I had not heard anything, nor had I received the item. - I e-mailed them on 9th May and they said the delay was because the item was not in stock but they would dispatch as soon as it was in stock. - On 20th May I received an e-mail from Bicycle Hero with details of the item dispatch, apparently sent by FedEx. - On 30th May I received an e-mail from Bicycle Hero asking me to write a review of their company as I should have received the item. I HAD NOT RECEIVED ANYTHING!! - I e-mailed them back to say I had not received the item and would not write a review until I had received it. Could they please let me know what had happened to the order? - A further 3 days later I had not heard anything back from Bicycle Hero, so I tried to track the item on the FedEx website using the FedEx tracking number they had supplied on 20th May. The item showed up as having been signed for in Venice, California, USA... I am in Singapore!!!!! - I e-mailed Bicycle Hero again on 3rd June asking them to look into the matter urgently, or give me a full refund. - They replied back to me on the same day to say that the item could not be found and the FedEx system was showing the wrong details. They could offer me a refund or send me a replacement. - In response I asked that they send me a replacement but only if it could be dispatched without further delay. - They replied again and said that the item was not in stock so there would obviously be another delay in obtaining th item for me... at which point I asked for a refund. In fairness, they did apologise for all of the problems... maybe I was just unlucky. Maybe the item going missing was FedEx's fault, I don't know. They also offered me a 10% discount voucher if I wanted to place any future order with them, but honestly... I just would not risk it. I'll look elsewhere thank you...”

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Posted 9 years ago

“I've not yet received this item!”

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Posted 9 years ago

“I have not received my item?”

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Posted 9 years ago

“I made a order on the 04/04/16 and have not yet received my iteam???”

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Posted 9 years ago

“I tried to reply to the email from Bicycle Hero Support but the message was aborted by no-reply@reviews.io. I am replying to inform you that I have NOT received my item yet. Order ID:100019016”

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Posted 9 years ago

Your order was arrived at you on 29th March by USPS. USPS takes a bit longer days than regular season.

Posted 9 years ago

Sewoong International is rated 3.7 based on 1,363 reviews