Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,375 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.6

Based on 1,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless. Forget using them. When my item was outside their delivery date range, I emailed them. They told me to pay more next time if you want it on time. NEVER AGAIN. Discount coupon is in the rubbish bin.”

Helpful Report

Posted 7 years ago

“Made 2 really small orders to test site as some reviews not great. 1 order wont come up on the sites tracking and the other still says processing after 17 days. Tried to contact support but got no answer. I am going to wait a week before I dispute with paypal it most likely not ordering again.”

Helpful Report

Posted 7 years ago

“Haven't received it doubt its been sent, Escalated claim through PayPal Give me back my money please.”

Helpful Report

Posted 7 years ago

“Perhaps the worst company I have ever dealt with in regards to Timeliness and communication . Over 2 months and no order. Shop elsewhere.”

Helpful Report

Posted 7 years ago

Sorry for that. Following your request, we already sent the second package. You have the tracking information. It seems in your local post office. Please check the mail box.

Posted 7 years ago

“Never received goods and customer support stopped responding. Lost money. Do not buy”

Helpful Report

Posted 7 years ago

“Very dissatisfied with the transaction. The item ordered was to ship to the United States. The company stated 7-14 working day delivery. It was nearly a month. When it arrived it came with a European power plug, which I can not use. They want me to purchase an adapter. I would not recommend doing business with this company. The customer service if very poor.”

Helpful Report

Posted 7 years ago

“Hi. Received the bag as per oder. Unfortunately i am very dissatisfied with the bag as i am strongly believe that this is not an original bag as advertised. Currently i owned 3 original AG osprey bag - atmos 65, aura 50 and mira 26. The one that purchased from your shop definitely has lower quality (the shoulder and waist pad) even the material is totally different. The size even smaller than my mira 26. I demand to have my money return and i will also return the bag to you as it is. This is very frustrating as i had asked you before purchased on its authethicity of the product. This is so unfair to mevbecause i had spent more that i should .. for the end result ..i get a fake bag. Please be responsible and return my money, otherwise neccesary action will be taken.”

Helpful Report

Posted 7 years ago

“I have been waiting over a month for my package to arrive and it still hasn't come yet if it is even coming.”

Helpful Report

Posted 7 years ago

“I Have placed an order over one month ago! i have not received the goods i have emailed on a number of times NO respond i got PAY Pal request a refund witch was refunded with in 1/2 hour.. NOT recommended.”

Helpful Report

Posted 7 years ago

“they send wrong item, and they want that i pay for shipping two times. never ever again!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Long and short of it this company is in an other country; there is NO one at the other end of the phone so all communications have to be by e-mail. ORDER at your own RISK Good thing I only had a small order and I only lost a little money, but I will continue to post as many reviews as possible. I ordered 2 Problem Solvers "Travel Agents w adj knob" in BLACK and received 1 item in SILVER. I contacted them as soon as I got the package. I received an e-mail quickly telling me that there would be a follow up. 3 weeks later no thing, i sent 2 other e-mails and no response, I asked for a return label and nothing. Basically I have an item that I can't use or return with no one to talk to”

Helpful Report

Posted 7 years ago

“Terrible! Took many weeks longer than the many weeks promised. They did not respond to enquires and when eventually the order arrived, it was incomplete. Look elsewhere.”

Helpful Report

Posted 7 years ago

“I will never do business with this company again. I ordered a bicycle head light and tail light on September 5 with a stated delivery of 7 to 14 days they finally arrived on October 2. I tried to communicate with them on several occasions and it was very difficult or they were non responsive. Don't waste your time dealing with this company. Jim Snow”

Helpful Report

Posted 7 years ago

“What a joke. Thanks for sending used tires.”

Helpful Report

Posted 7 years ago

“It just arrived. Way way late. And it was the wrong part.”

Helpful Report

Posted 7 years ago

“Ordered bottom bracket for bike 16 days ago and still no part been speaking to BicycleHero but it has been a waste of time”

Helpful Report

Posted 7 years ago

“Bought a shimano octalink BB. Product was defective. I would have ruined my BB threads if I forced it. I tried to return/exchange it. I have not heard from them re return/exchange requests. Over 3 weeks now. Product was shipped from China. Do not buy from these guys.”

Helpful Report

Posted 7 years ago

“3 weeks after I placed the order the wrong part has been shipped”

Helpful Report

Posted 7 years ago

“I returned a pair of shoes in brand new condition weeks ago and still haven't received a refund. They were quick to communicate when I wanted to return the shoes, and issued me an RA with instructions I followed completely. After the tracking number shows the shoes arrived, I've sent multiple emails about the issue and have not received any communication. Please stay away from BicycleHero.com, they should not be trusted.”

Helpful Report

Posted 7 years ago

“Terrible customer service. I was told by the manufacturer of my bicycle light that warranties must go through the seller so I contacted Bicycle Hero. They responded requesting photos of the item and a description of the problem. I promptly sent the requested info and they have not acknowledged my existence since despite multiple progressively frustrated follow-up emails. Any warranty is worthless when you buy from Bicycle Hero, I've been robbed of my replacement product.”

Helpful Report

Posted 7 years ago

Sewoong International is rated 3.6 based on 1,375 reviews