Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,350 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible! Took many weeks longer than the many weeks promised. They did not respond to enquires and when eventually the order arrived, it was incomplete. Look elsewhere.”

Helpful Report

Posted 6 years ago

“I will never do business with this company again. I ordered a bicycle head light and tail light on September 5 with a stated delivery of 7 to 14 days they finally arrived on October 2. I tried to communicate with them on several occasions and it was very difficult or they were non responsive. Don't waste your time dealing with this company. Jim Snow”

Helpful Report

Posted 6 years ago

“What a joke. Thanks for sending used tires.”

Helpful Report

Posted 6 years ago

“It just arrived. Way way late. And it was the wrong part.”

Helpful Report

Posted 6 years ago

“Ordered bottom bracket for bike 16 days ago and still no part been speaking to BicycleHero but it has been a waste of time”

Helpful Report

Posted 6 years ago

“Bought a shimano octalink BB. Product was defective. I would have ruined my BB threads if I forced it. I tried to return/exchange it. I have not heard from them re return/exchange requests. Over 3 weeks now. Product was shipped from China. Do not buy from these guys.”

Helpful Report

Posted 6 years ago

“3 weeks after I placed the order the wrong part has been shipped”

Helpful Report

Posted 6 years ago

“I returned a pair of shoes in brand new condition weeks ago and still haven't received a refund. They were quick to communicate when I wanted to return the shoes, and issued me an RA with instructions I followed completely. After the tracking number shows the shoes arrived, I've sent multiple emails about the issue and have not received any communication. Please stay away from BicycleHero.com, they should not be trusted.”

Helpful Report

Posted 6 years ago

“Terrible customer service. I was told by the manufacturer of my bicycle light that warranties must go through the seller so I contacted Bicycle Hero. They responded requesting photos of the item and a description of the problem. I promptly sent the requested info and they have not acknowledged my existence since despite multiple progressively frustrated follow-up emails. Any warranty is worthless when you buy from Bicycle Hero, I've been robbed of my replacement product.”

Helpful Report

Posted 6 years ago

“Currently it is still not delivered at mee wait currently already a month on that piece that is not Good !!!!!!!”

Helpful Report

Posted 6 years ago

“I ordered my Deda bike stem on June 28 and received it Aug 1. Communication was poor and I had to contact the company multiple times to obtain a tracking number and to determine if the part was even shipped. I am a DISAPPOINTED CUSTOMER !”

Helpful Report

Posted 6 years ago

“It's been 5 weeks since I purchased my bike stem and am still WAITING for the part. Poor communication and lame excuses. Do NOT use this company !!!!”

Helpful Report

Posted 6 years ago

“The item I purchased was to be delivered in 7 - 14 days. IT WAS NOT SHIPPED UNTIL THREE WEEKS LATER ! It's now been 30 days since my purchase and i'm still waiting. DO NOT USE THIS COMPANY ! THEY ARE DISHONEST !”

Helpful Report

Posted 6 years ago

“ATTENTION: scammers at work! I ordered 3 items. I only got 1 article. My money for the other items is gone! Paypal writes: not in my favor! ATTENTION - ATTENTION - ATTENTION - FRAUDSTERS!!!”

Helpful Report

Posted 6 years ago

“They promised my part in 7-14 days and were to send tracking information within three days of purchase. I did NOT hear from them in over two weeks and repeatedly contacted their support. They said the cargo plane broke down and would get back to me in two days... it never happened. It's been three weeks and the part has NOT been shipped yet! DO NOT DO BUSINESS WITH THIS COMPANY”

Helpful Report

Posted 6 years ago

“Goods not received do not use this supplier”

Helpful Report

Posted 6 years ago

“It was not clear how long the order would take to be delivered until after purchase. It’s been 10 days and still no arrival of the item.”

Helpful Report

Posted 6 years ago

“Sent wrong size writing the XXL is like a US XL. Also the return process is a complete joke. Have to send reminders, delivery confirmations etc. Still no sign if I will get my right order or refund.”

Helpful Report

Posted 6 years ago

“Will never buy from them again, ordered two items, one was the wrong size, a seat, ordered a medium got a small and the other never showed. It took forever for them to ship and when I finally got half my order I was disappointed that it was totally wrong. So I emailed them, quick reply, then they asked if I could send some photos, ok fair enough but can't take a photo of something that's not there can I. Then their answer was send the seat back but can't replace it because I had already installed it, that's cool but why the hell would I send it back!. These guys might like riding their bike with no seat but I would find that uncomfortable. So all i wanted was them to send the missing item and when I asked them too the emails stopped, no reply. Never again.”

Helpful Report

Posted 6 years ago

“1 month has passed and still not received my order, customer service stinks, last response 2 weeks ago that my order has shipped but after several more inquiries I no longer get any responses from this company no idea if my order will ever arrive. Quick to take your money. Stay away. I would rank them with 0 if I could.”

Helpful Report

Posted 6 years ago

Sewoong International is rated 3.7 based on 1,350 reviews