Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,350 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadfull! Order placed one month ago. error page displayed when trying to view my order on my account page. Several requests adressed to get shipping and tracking information, no answer from Customer service. I am starting to believe that this company is a fraud. Hopefully, my refund request will be handled and proove me wrong.”

Helpful Report

Posted 5 years ago

Sorry for that. However it is on the way you. We can see it was arrived at Amsterdam. We will update the Lapost tracking as soon as it passes the EU custom clearance. Because of airway delay from Corona, air flight to international decreased.

Posted 5 years ago

“Ordered items in December, now end of Feb ( 2 months). Company charged visa but failed to deliver item. Mutliple emails to company. Poor to no communication. Customer no- service. Where are my items?”

Helpful Report

Posted 5 years ago

“I bought a bottle of sixtus starter fluid and had it shipped in January. after three weeks i had to follow up with where is my stuff. I got a reply that they forgot that they couldn't send a liquid to a po box ???? So it was returned to bicyclehero. I asked them to resend it to me to my home address. After several more back and forth e-mails I got a confirmation it was resent but to who knows where. yesterday I got a follow up e-mail to ask if it arrived. It had not. They sent me a link to trac the package but no tracking number. today they sent a tracking number and it said it would be delivered today. So When i traced it UPS said that the post office refused it as it was not a valid address. I went to UPS to see if they had it in the distribution center with no luck. So two months have passed and both of their attempts to ship to me have failed. How could it be so had to send a 200 ml. /1.25 ounce bottle. unflipping believable. I want my money back. The worst customer service ever. I would be very hesitate to deal with these people.”

Helpful Report

Posted 5 years ago

“Dear BycicleHero Team, I did not receive the order yet. Please check, thank you! Best regards, Anton Sarvas”

Helpful Report

Posted 5 years ago

Your order was shipped to Amsterdam for EU custom clearance. It is under the custom clearance process. As soon as it passes the process, you can track it by DHL German Post Website. We will update it when it is ready.

Posted 5 years ago

“Have not received order. Several attempts to email with no response. Requested a refund with still no response. After reading other reviews I don’t hold any hope of receiving either. Buyer beware do not use.”

Helpful Report

Posted 5 years ago

Sorry for that. We tried to update the item location with the courier. However they cannot update it yet. We can ship it again without any extra cost or we can refund all your payment. Please let us know which you prefer.

Posted 5 years ago

“Never deal with these people, it is a scam they take your money and send you nothing worst buying experience ever SCAM!”

Helpful Report

Posted 5 years ago

I'm sorry to delay the delivery. According to the AU post tracking information, it was delivered on 28th Jan to SpringWood QLD. We reviewed the tracking information. It was delayed in Au custom clearance. Because of seasonal heavy load, it coud be dealyed in the process. From Korea to AU, it takes 14 days. Onboard for delivery WOODRIDGE QLD Column, event date and time, Tue 28 Jan • 6:40am Column, event details, Item processed at facility REDBANK QLD Column, event date and time, Fri 24 Jan • 4:41pm Column, event details, Item processed at facility SYDNEY NSW Column, event date and time,Thu 23 Jan • 1:59am Column, event details,Arrived awaiting clearance (Inbound) SYDNEY NSW Column, event date and time, Wed 22 Jan • 4:09am Column, event details, International departure '- enroute to Australia SEOUL (KR) Column, event date and time, Wed 15 Jan • 11:12am Column, event details,Received item from Sender (Outbound) KR-14047, SOUTH KOREA Column, event date and time, Tue 14 Jan • 11:30am

Posted 5 years ago

“Re Order No., 1710011149. No goods, no refund, no response to emails. I guess as 14 months has passed I'll have to give up. A huge risk dealing with this company. It's not a mistake I'll make again.”

Helpful Report

Posted 5 years ago

Sorry for that. According to the tracking information, your item was returned to us because of unmarked reason. We have tried to find the reason from EU custom office. But there were no reason. Anyway We will cover the order. We already removed all your detail data because we cannot keep details more than 3 months. Please contact to us. support@bicyclehero.com

Posted 5 years ago

“I never received my order. No Item and no Money!!”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. The replacement part was arrived at Amsterdam for EU custom clearance. We already claimed to the EU courier for custom clearance. As soon as they update it, we will notify by email again.

Posted 5 years ago

“Paid for the item and emailed twice to say I had not received it...I got no reply and am still waiting for the item to arrive....poor service”

Helpful Report

Posted 5 years ago

Your order was tried to deliver on 23th Dec. You were not at home. Please check your tracking. PARCEL 1710012*** order no 17100120*** value 9.89EUR weight 0.115kg description ABC code ABC91665683 shipping method APEX Tracked tracking number 846937934***** pickup/prealert date 11-12-2019 date created 13-12-2019 name Shaun **** name 2 postal code PA2 7NT country United Kingdom supplier Hermes UK TRACK & TRACE INFORMATION date status comment 23-12-2019 14:35:00 Delivery Attempted Courier to Re-attempt 23-12-2019 10:25:00 Out for Delivery Delivery 11:00 - 15:00 today 23-12-2019 09:53:00 Out for Delivery Out For Delivery 21-12-2019 03:50:00 In Transit Processed at Hermes Hub

Posted 5 years ago

“I have not received my item yet”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Your order was arrived at Sydney on 24th Dec. However all AU post delivery takes more than other season because of Fire. We will keep checking it with the courier. We will notify you again.

Posted 5 years ago

“This is a fake site. I ordered a product 6 weeks ago. Useless tracking, they took my money. Don't reply to emails.”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. We just tried to track it wtih Royal Mail. However they cannot update it yet. We can track it was arrived at UK custom but it never updated. We just refunded all your payment. If you receive your order in the future, you do not need to return it to us.

Posted 5 years ago

It was delivered on 6th Dec 2019 By Royal Mail. You can also track it in Royal Mail website. Your item was delivered on 06-12-2019. Updated on: Friday 06 December 11:04am Delivered by Brighton DO

Posted 5 years ago

“Be careful : fake website ! I never received my order after 2 reminders = I had lost my money :-(”

Helpful Report

Posted 5 years ago

No worry about it. We already refunded all your payment. From Nov, Royal Mail system shows some error. We just fix it. And we refunded all your payment.

Posted 5 years ago

“I’d write a review If I received my order! I ordered the product at the end of September and it’s now end of November and it hasn’t turned up. Quick to take your money. Poor service.”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. According to the tracking information, Royal Mail could not update your item locaiton. We already refuned all your payment.

Posted 5 years ago

“I'm afraid I need to make another 1 star review for my Continental tires to Germany. Good to see BicycleHereo responding on my last review here that something went wrong, that the money will be refund and that I receive an automated E-mail for the refund. BUT: the money does not get charged back to my credit card account. And when checking by E-mail with BicycleHero what could have gone wrong: No response again. I do not get it. It is so easy to reply. Looks like I have to start the chargeback process for the Credit Card to get my money back. The BicycleHero bank will not like it.”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Because EU custom clearance delay, the courier update the item was returned to us. We already refunded all your payment on Nov 14th to your credit card company. They will recredit the balance in their policy.

Posted 5 years ago

“almost a month since I placed the order. they never provided tracking information. now they won't even respond to my emails. I'm having to go through paypal to open a case for a refund. what a joke.”

Helpful Report

Posted 5 years ago

“Ordered two Continental tires to Germany. Never received. No answers to e-mails. Be careful with this shop!”

Helpful Report

Posted 5 years ago

Sorry for this error. Those items were shipped from Germany to Germany. I think there were some error during the process. We just refunded all your payment. And when we find your item, we will update it again.

Posted 5 years ago

“where's my order and response to emails?”

Helpful Report

Posted 5 years ago

“This website is a fraud. Money charged, product not arrived. Website cannot display order details and after initial couple of responses with empty promises which did not materialise, they stopped responding.”

Helpful Report

Posted 5 years ago

Sorry for that. We need to update the system. I think you were contaced to us when we are under the maintenance.

Posted 5 years ago

“I still haven’t received my order”

Helpful Report

Posted 5 years ago

“Impossible to get a satisfactory response from the company.ignore every email i send.ordered a stem 9 weeks ago payment was taken but no order received.i hinestly dont think it will arrive or i will have dffective communication with the company”

Helpful Report

Posted 5 years ago

Sewoong International is rated 3.7 based on 1,350 reviews