Sewoong International Reviews

Name: Sewoong International
Rating: 3.63

3.6 Rating 1,383 Reviews

66 %

of reviewers recommend Sewoong International

Company Reviews

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3.6

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

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Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received item ordered. Have not heard from company since 14Apr, they have failed to reply to 3 different requests for information since then. Company ignored my request for refund.”

Helpful Report

Posted 6 years ago

Your order was retruned to our USA center because of insufficient address. We have treid to contact you but we cannot get any answer. This is your USPS tracking information. May 18, 2020, 1:34 pm Delivered, To Original Sender GARDENA, CA 90248 Your item has been delivered to the original sender at 1:34 pm on May 18, 2020 in GARDENA, CA 90248. May 17, 2020, 4:01 pm Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER May 16, 2020 In Transit to Next Facility May 14, 2020, 11:51 pm Departed USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER May 14, 2020, 4:22 pm Arrived at USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER May 12, 2020, 3:02 am Departed USPS Regional Facility MEMPHIS TN DISTRIBUTION CENTER ANNEX May 11, 2020, 5:26 pm Arrived at USPS Regional Facility MEMPHIS TN DISTRIBUTION CENTER ANNEX April 20, 2020, 1:33 am Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER April 18, 2020, 10:23 pm Arrived at USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER April 18, 2020, 8:23 am Departed USPS Facility CONCORD, CA 94520 April 17, 2020, 1:06 pm Arrived at USPS Facility CONCORD, CA 94520 April 17, 2020, 3:58 am Insufficient Address CONCORD, CA 94520 April 16, 2020, 12:05 pm Available for Pickup PLEASANT HILL, CA 94523 April 16, 2020, 7:33 am Out for Delivery PLEASANT HILL, CA 94523 April 16, 2020, 7:22 am Arrived at Post Office CONCORD, CA 94520 April 16, 2020, 4:56 am Departed USPS Regional Facility OAKLAND CA DISTRIBUTION CENTER April 16, 2020, 2:03 am Arrived at USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER April 14, 2020, 11:25 pm Departed USPS Regional Facility SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER April 14, 2020, 7:01 pm Arrived at USPS Regional Facility SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER April 14, 2020, 8:09 am Arrived at USPS Regional Facility SANTA CLARITA CA DISTRIBUTION CENTER April 14, 2020, 7:01 am Departed USPS Regional Facility LOS ANGELES CA NETWORK DISTRIBUTION CENTER April 13, 2020, 11:31 pm Arrived at USPS Regional Origin Facility LOS ANGELES CA NETWORK DISTRIBUTION CENTER April 13, 2020, 10:16 pm Accepted at USPS Origin Facility GARDENA, CA 90248 April 2, 2020 Pre-Shipment Info Sent to USPS, USPS Awaiting Item

Posted 6 years ago

“Commande passée et payée le 22 mars 2020 et depuis toujours rien reçu.et aucune réponse par mail aucune tracabilité de l’expedition”

Helpful Report

Posted 6 years ago

“I never received this. It was during Covid 19 so I understand that delivery was delayed, but this company took 2 weeks to respond to each email and then I got two emails saying the different things (one that the item had been send and another that I had been refunded). Yet the refund never appeared. I have been ripped off by this terrible service!”

Helpful Report

Posted 6 years ago

“worst experience ever”

Helpful Report

Posted 6 years ago

“Absolute disgrace off a company, sent multiple emails with no response and after waiting a full month had no choice but to get a full refund via PayPal, would highly recommend to avoid at all cost.”

Helpful Report

Posted 6 years ago

“Ordered some items and they never arrived,had to claim my money back via PayPal be warned avoid them at all cost!”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. It is still waiting for EU custom clearance in Amsterdam. Because of corona, all traffic is needed extra handling time. We will update the UK local tracking information soon.

Posted 6 years ago

“Nicht angekommen”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. Your order is in Amsterdam for EU custom clearance. Because of Corona, the process takes much longer than standard time frame. We will update the DHL tracking information soon.

Posted 6 years ago

“Liebes Team von bicycle heros, leider habe ich die Bestellung bisher noch nicht erhalten! Beste Grüße, Bernhard Caps”

Helpful Report

Posted 6 years ago

When you placed the order, you can see the app delivery time. It is still moving at the cargo. You can get it in a few days.

Posted 6 years ago

“The wrong item was sent to me. The packaging is also terrible.　This store do not accept replacement and admit mistakes. I have a terrible experience. This store should never be used.”

Helpful Report

Posted 6 years ago

Sorry for that. Unfortunately the item changed the package. However it is the same as you ordered. And we can accept the returning. Please send us the item to our return office in RMA form.

Posted 6 years ago

“Order ID:4700000114 received nothing after 7 weeks, no respons on questions from support, nothing at all”

Helpful Report

Posted 6 years ago

According to the tracking information, it was delivered. Sorry to delay the delivery. Because of Corona, all traffic was delayed a few weeks. Now EU are recovering from the Corona Damage.

Posted 6 years ago

“I didn't receive my order.”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. To France, all traffic was delayed for a few weeks. Now we can track it and it seems delivered already. If there were any problem, please contact us.

Posted 6 years ago

“Ordered on 20-2-20. Delivery supposed to be "10 - 20 working days." What a joke! Now 30 workings days later - Nothing except "processing". I sent an email to the company asking for a refund - automatic response - nothing since. Sounds like/acts like a SCAM.”

Helpful Report

Posted 6 years ago

Sorry for that. We already refunded all your payment. AU closed all airway traffic from our Asia warehouse in Korea. So your order held in Airport and retunred to us.

Posted 6 years ago

“Luggage has not yet arrived order number #900002354 Delivery origin Korea Post Tracking number LP066008945KR”

Helpful Report

Posted 6 years ago

Sorry to delay the delivery. Because of Corona, all items to Japan was returned after long holding at airport. We are reshipping all items to Japan by Express. If you still need it, please contact us. Or we will refund all your payment.

Posted 6 years ago

“Awful! Order placed last month. I cannot view my order and after several emails I got a response that because my item was liquid it was being held up. NOTHING is liquid in my order. After several more emails to confirm this I get no response from support. I'm wondering if this company is a fraud. Hopefully my refund request will be handled soon.”

Helpful Report

Posted 6 years ago

“Dreadfull! Order placed one month ago. error page displayed when trying to view my order on my account page. Several requests adressed to get shipping and tracking information, no answer from Customer service. I am starting to believe that this company is a fraud. Hopefully, my refund request will be handled and proove me wrong.”

Helpful Report

Posted 6 years ago

Sorry for that. However it is on the way you. We can see it was arrived at Amsterdam. We will update the Lapost tracking as soon as it passes the EU custom clearance. Because of airway delay from Corona, air flight to international decreased.

Posted 6 years ago

“Ordered items in December, now end of Feb ( 2 months). Company charged visa but failed to deliver item. Mutliple emails to company. Poor to no communication. Customer no- service. Where are my items?”

Helpful Report

Posted 6 years ago

“I bought a bottle of sixtus starter fluid and had it shipped in January. after three weeks i had to follow up with where is my stuff. I got a reply that they forgot that they couldn't send a liquid to a po box ???? So it was returned to bicyclehero. I asked them to resend it to me to my home address. After several more back and forth e-mails I got a confirmation it was resent but to who knows where. yesterday I got a follow up e-mail to ask if it arrived. It had not. They sent me a link to trac the package but no tracking number. today they sent a tracking number and it said it would be delivered today. So When i traced it UPS said that the post office refused it as it was not a valid address. I went to UPS to see if they had it in the distribution center with no luck. So two months have passed and both of their attempts to ship to me have failed. How could it be so had to send a 200 ml. /1.25 ounce bottle. unflipping believable. I want my money back. The worst customer service ever. I would be very hesitate to deal with these people.”

Helpful Report

Posted 6 years ago

“Dear BycicleHero Team, I did not receive the order yet. Please check, thank you! Best regards, Anton Sarvas”

Helpful Report

Posted 6 years ago

Your order was shipped to Amsterdam for EU custom clearance. It is under the custom clearance process. As soon as it passes the process, you can track it by DHL German Post Website. We will update it when it is ready.

Posted 6 years ago

“Have not received order. Several attempts to email with no response. Requested a refund with still no response. After reading other reviews I don’t hold any hope of receiving either. Buyer beware do not use.”

Helpful Report

Posted 6 years ago

Sorry for that. We tried to update the item location with the courier. However they cannot update it yet. We can ship it again without any extra cost or we can refund all your payment. Please let us know which you prefer.

Posted 6 years ago

“Never deal with these people, it is a scam they take your money and send you nothing worst buying experience ever SCAM!”

Helpful Report

Posted 6 years ago

I'm sorry to delay the delivery. According to the AU post tracking information, it was delivered on 28th Jan to SpringWood QLD. We reviewed the tracking information. It was delayed in Au custom clearance. Because of seasonal heavy load, it coud be dealyed in the process. From Korea to AU, it takes 14 days. Onboard for delivery WOODRIDGE QLD Column, event date and time, Tue 28 Jan • 6:40am Column, event details, Item processed at facility REDBANK QLD Column, event date and time, Fri 24 Jan • 4:41pm Column, event details, Item processed at facility SYDNEY NSW Column, event date and time,Thu 23 Jan • 1:59am Column, event details,Arrived awaiting clearance (Inbound) SYDNEY NSW Column, event date and time, Wed 22 Jan • 4:09am Column, event details, International departure '- enroute to Australia SEOUL (KR) Column, event date and time, Wed 15 Jan • 11:12am Column, event details,Received item from Sender (Outbound) KR-14047, SOUTH KOREA Column, event date and time, Tue 14 Jan • 11:30am

Posted 6 years ago

Sewoong International is rated 3.6 based on 1,383 reviews