Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Sewoong International Reviews

3.7 Rating 1,303 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

3.7

Based on 1,303 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

Write Your review

Tell us how Sewoong International made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sewoong International 5 star review on 22nd January 2024

Sewoong International 5 star review on 13th June 2023

Sewoong International 5 star review on 8th November 2022

ZIMVIE- KIN FONG

Sewoong International 5 star review on 23rd February 2021

Sewoong International 5 star review on 27th April 2020

Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two Continental tires to Germany. Never received. No answers to e-mails. Be careful with this shop!”

Posted 4 years ago

Sorry for this error. Those items were shipped from Germany to Germany. I think there were some error during the process. We just refunded all your payment. And when we find your item, we will update it again.

Posted 4 years ago

“where's my order and response to emails?”

Posted 4 years ago

“This website is a fraud. Money charged, product not arrived. Website cannot display order details and after initial couple of responses with empty promises which did not materialise, they stopped responding.”

Posted 4 years ago

Sorry for that. We need to update the system. I think you were contaced to us when we are under the maintenance.

Posted 4 years ago

“I still haven’t received my order”

Posted 4 years ago

“Impossible to get a satisfactory response from the company.ignore every email i send.ordered a stem 9 weeks ago payment was taken but no order received.i hinestly dont think it will arrive or i will have dffective communication with the company”

Posted 4 years ago

“Terrible. Don't even consider buying from them. Two months and no sign of my package. Nothing but excuses. Bicyclehero is a scam, not a real business. Have put in complaint with PayPal resolution centre.”

Posted 4 years ago

“Still no product and cannot track the item and no response to my last email request for information”

Posted 4 years ago

“Scammers. DO NOT BUY FROM THEM. Unable to ship, no tracking, no delivery estimates, delays and excuses. Had to notify PayPal to get my money back.”

Posted 4 years ago

“They forgot an item in my order and instead of shipping me the item they refunded it to avoid the 12$ shipping cost. When I reached out nobody responded back. Very poor response time and short answers from customer service. Binachi chain lock had damage in rubber from clamp ties being to tight in packaging.”

Posted 4 years ago

“The website pictured a silver rear derailleur...received black (cannot use black)...told silver not available. I have been battling with this vendor for days with numerous requests for return label for the incorrect item. No luck yet. Nonexistent customer service....will need to open a dispute with Paypal.”

Posted 4 years ago

“I have not received my order as yet. I see no way to track the item in transit. I'm in the dark about it's whereabouts. Payment has been debited from my account.”

Posted 4 years ago

“Terrible unfortunately, I am very optomistic and was hoping for a smooth purchase but my bike brakes didn’t get mailed till 2 months and 3 emails after purchasing and delivered over 3 months later then original purchased date. I ordered brakes for my bike in the spring so I could enjoy the summer, and now the summer is almost gone. Summer...bummer... 👎”

Posted 4 years ago

“They are trying to sell items what they even haven't got in stock, by saying they've got one in stock. Then, cancel the order without any notification. So I called them, but none of them could speak in Japanese or enough English to communicate with. The worst site ever...”

Posted 4 years ago

“Mailed wrong item. Delayed shipment. Delayed response to return and refund product.”

Posted 4 years ago

“I have not yet received my order. I will look in the mail today, but I would like to know where in the process it is.”

Posted 4 years ago

“Those that can give more than 1 star are the lucky one's. I would have but my second order has been processing for over 6 weeks now. After contacting company they said they would refund if no status update. No refund or contact since.... Sorry bicycle hero I won't be ordering anything from you again.”

Posted 4 years ago

Sorry for that. It is absolutely our fault. Because we handled your order based on your email address. So our customer support team did not check your order status. We just refunded all your payment of your second order.

Posted 4 years ago

“Still waiting for a bike saddle. takes over a month for delivery. Would not recommend this company”

Posted 4 years ago

According to the tracking information, Hermes UK tried to delivery it today. We already sent you the tracking information. Please check it. As you can see our shipping option, the standard shipping is very cheap and slow. If you need it urgently, you can choose the express shipment. Standard Delivery takes 13 work days from Korea to UK. We shipped it in 48hours.

Posted 4 years ago

“Hello, Thanks for the letter, unfortunately I still do not have any information about the delivery.”

Posted 4 years ago

Hello Sorry but your order was returned to us by Bulgarian Post. Because you gave us the address in Russian, but the international post system can accept only English. We already sent you the tracking information, You can contact to Bulgaria Post by your self. Or it will be returned to German EU custom clearance center. Please contact us as soon as possible. BicycleHero

Posted 4 years ago

“I have still NOT received the item!”

Posted 4 years ago

Sorry to delay the delivery. We sent you the Hermes UK tracking after passing EU custom clearance. Depending on the season, EU custom could take more days without any reason. Anyway your order is still moving. We will keep checking it every day.

Posted 4 years ago

Now it is in UK by Hermes UK. They will deliver it in 2 ~ 3 work days.

Posted 4 years ago

It seems delivered today by Hermes UK. If not, please contact to Hermes UK customer support center.

Posted 4 years ago

“I ordered some Sidi Caliper Adjuster Buckles on the 3 April 2019 and they have not arrived, i was told that the item may have been lost, and my money would be refunded in two days, despite this I am still waiting on a refund... I have had no reply from my last email asking for my money, boo. my advise is shop somewhere else.”

Posted 5 years ago

Sorry for that. NewZealand Post seems lost your item. We need to get the confirmation of lose from NZ post. Unfortunately NZ post is not so fast to do it. Anyway we will refund all your payment if you do not receive it.

Posted 5 years ago

«
1
2
...
6
7
8
9
10
»

Sewoong International is rated 3.7 based on 1,303 reviews