Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Sewoong International Reviews

3.7 Rating 1,298 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

3.7

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

Write Your review

Tell us how Sewoong International made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sewoong International 5 star review on 22nd January 2024

Sewoong International 5 star review on 13th June 2023

Sewoong International 5 star review on 8th November 2022

ZIMVIE- KIN FONG

Sewoong International 5 star review on 23rd February 2021

Sewoong International 5 star review on 27th April 2020

Sewoong International 3 star review on 15th February 2020

Sewoong International 5 star review on 17th December 2019

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good shopping experience on the web site, but I was never able to get the free shipping. I was answered it was above 150 CAD minimal order, which I did but I had still to pay 26 CAD for shipping with the low cost shipping. I mentioned it but was never answered. Still placed my order because there were items I had been looking for a while and good prices. Thanks in advance.”

Posted 3 years ago

“I finally received my replacement light "only" 6 weeks and several inquiries after I ordered it. I have installed it and it works properly. This firm was the only source I could find for this light and for this reason I am grateful, but if I had to do it again I would go without a light. I understand there were delivery problems because of the pandemic but that should not excuse lack of response to my inquiries.”

Posted 3 years ago

“Ordered on 19th May still waiting delivery assume covid is holding things up”

Posted 3 years ago

“Product came and was as described. Shipment took forever to get here but may be due to the covid-19 crisis.”

Posted 4 years ago

“Have not received product yet”

Posted 4 years ago

“My bike light took a good while to arrive here in the UK, but eventually did after just over 3 weeks. The Lezyne light is 150 lumens, not 300. This was not made clear from the picture of the light or the product information but is clearly marked on the bike light I received. So I feel I was kept in the dark about that, hence 3 stars”

Sewoong International 3 star review on 15th February 2020

Posted 4 years ago

“Where is my stuff ordered three weeks ago and nothing.”

Posted 4 years ago

“I received the item. Good shop.”

Posted 4 years ago

“Yes I have received the order but it was very late. However I am happy that the company is very responsible to follow up on my order.”

Posted 4 years ago

“Received In Good Condition.”

Posted 4 years ago

“Item delivered in a timely manner. However, upon opening the package, the item appears not to have been stored in a dry inventory area as there were some signs of rust on the metal parts of product. I had to removed the rust with a steel wool pad and a slight sanding to remove rust spots. Product functions so it was cosmetic issue probably from how it was stored?”

Posted 4 years ago

“When you purchase your order, it may take 4 days for them to process it. In my case, it took 3-4 days before i received a tracking number (which is a reflection of a slightly outdated or insufficient / overloaded system). However, the pricing was reasonable. I have read reviews which state that orders were never received from Sewoong, and whilst this may have occurred, i have no doubt that this was more to do with other untrustworthy parties being involved (such as an old flight route which is no longer utilised, or some 0.001% chance of modern day 'pirates' becoming involved). My only advice to Sewoong is to be clearer about larger items. I ordered an item which was about 1m X 0.5m and weighed around 20kg. Due its' size, it could not be freighted for 1 whole week (after waiting 3-4days for a tracking number). Therefore, it took 2 - 2.5 weeks for the order. Now that i know it was waiting at an airport for 1 week (after being informed by email from Sewoong that this may be the case), i could verify the difficulties in freighting this item. I can see that from the point in time when my order finally departed the airport, it took 3-4days (which was the fee i paid for). In other words, had i paid only the standard freight cost with this item, it would have taken a further 2-4 weeks perhaps. Whilst i can now see that my money 'paid off', it was still nonetheless unclear to me from the beginning that i would need to wait 2.5 weeks in total. I thought i had been scammed for the first few days, but still held my hopes high and gave the company the benefit of the doubt which they deserved. I only hope that Sewoong's logistical systems are improved - so as to be more clear with customers about their REALISTIC time-frames. It needs to be transparent, on the specific product webpage which a customer is buying, that with any item over a certain size - 1 week may need to be added to the delivery time frame. This needs to be clear to the customers in each product advertisement, when they list each larger product as a new/updated stock item. Due to the international nature of this business, it seemed too overwhelming to research into whether this company had conducted any form of misleading advertising, by not informing me that 1 week MAY be required. This, in hindsight, is my only fault with the delivery. Other than this, i received the item unscratched, and it had not been tampered with in any way. Thank you for your service, and i hope you take my advice seriously.”

Posted 5 years ago

Thank you for your advice. We will fix the issues with our shipping team.

Posted 5 years ago

“late delivery (3 weeks over) Status display on web page is not accurate. Before the arrival of the product, the status of the web page was "completed" , , but it did not match the situation.”

Posted 5 years ago

Sorry for that. Your order was shipped from Germany to Japan. Unfortunately Asia Center Lunar holidays, it was delayed. We confirmed you receive your order now.

Posted 5 years ago

“Goods arrived eventually and cost was good. However, communication was dreadful. Twice I chased the delivery up to be told it had cleared customs and would be with me in a couple of days. It was actually 3 weeks from the first email response until it was received by the courier. Total delivery time was 36 days from ordering.”

Posted 5 years ago

“goods received”

Posted 5 years ago

“Hallo, until today i don`t get the order ( advanced software for tacx flux), i still wait for.. Please write me , how long i have to wait. Yours faithfully....”

Posted 5 years ago

“I liked the Trelock RS 451 Protect-O-Connect AZ Frame Lock - Black -Silver & the Trelock ZR 355 Protect-O-Connect Chain 150-6. They work just fine. It took over a month for the product to get here. They didn't answer e-mails or chats promptly.”

Posted 5 years ago

“My item still hasn't arrived yet thanks”

Posted 5 years ago

“Item arrived (eventually). Long delivery but all’s well that ends well.”

Posted 5 years ago

“Bought a saddle bag. Good price and fairly good delivery time. On receipt the bag was somewhat dusty and I wonder about the storage conditions. Not so serious but not great.”

Posted 5 years ago

«
1
2
3
4
»

Sewoong International is rated 3.7 based on 1,298 reviews