Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,349 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received HALF of my order. You still owe me my front derailleur.”

Helpful Report

Posted 7 years ago

“A le mérite d'exister mais délais vraiment trop longs et trop de temps sans nouvelles (dix jours au moins). This service for such a rare product deserves to exist but is far too long. I stood more than ten days without any information about my parcel. It would be acceptable if the tracking were more active.”

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Posted 7 years ago

“I think you guys should speed up the processing time. Thank you.”

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Posted 7 years ago

“Dear Sir/Madam, Unfortunately, my order hasnt arrived yet. I am worried about it because I ordered it on 11 August. My Order #100022397. Thank You for your help.”

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Posted 7 years ago

“Order received within the expected ETA”

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Posted 7 years ago

“Delivery took three weeks, with little tracking available. Customer services response was very quick by email whenever I contacted them. Overall, cheap but slow.”

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Posted 7 years ago

“Have not received my package.”

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Posted 7 years ago

“I paid extra to have my saddles delivered in three days, they took 14 days to arrive. The track shipment on the web site never worked, always came up with an error. I was so frustrated that I was going to cancel the order. Blam,then they showed up at my doorstep.”

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Posted 8 years ago

“I am delighted with my new Bianchi cycling glasses. Not impressed that they took 20 days to get here tho! Ordered on the 22nd April arrived on the 12th May!!”

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Posted 8 years ago

“Hi Sewoong, Just a quick note that I have not received my order from BicycleHero yet (Order ID: 100021052). Is there any tracking information that I could use to check the status of the package? Thanks, Clara clara.hungr@gmail.com”

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Posted 8 years ago

“You had a rare part that I could not find elsewhere.”

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Posted 8 years ago

“Item not received yet. I know it's in France for 3 days now but I don't neither which company IS supposed to deliver it normal when it should happen...”

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Posted 8 years ago

“HI, I have yet to receive the shipment. Rgds, Ray”

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Posted 8 years ago

“Order was dispatched one week after being placed and was received as described 3 days later. Although I emailed to check on shipping date I didn't receive any reply until I was notified by SMS that goods had been dispatched and until then was worried by some negative reports on the web. However very pleased with overall time scale particularly as the price was very good.”

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Posted 8 years ago

“I placed my order, did not receive any shipping info for 3 weeks sent Sweoong an inquiry email to find out that nothing had been shipped. So 4 weeks to ship to receive my goods, too long... Products that arrived were as advertised, but me having to track down my order???”

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Posted 8 years ago

“Dear Sirs, didn't receive anything till now. Please check if there is anything wrong?? Please send me the tracking number of the delivery!! Thank you in advance! Best Regards, Thomas Billi +49 7732 258 9066”

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Posted 8 years ago

“Item arrived on time, however the item has a small scratch on it. It's not the end of the world as all cranks always get scratched anyway but it still costs you stars.”

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Posted 8 years ago

“I ordered two detour panniers and what I got were two timberline panniers. I'm not sure why they are advertised as detour. I see online on the rain coverimags it says timberline, but the image doesn't let you zoom in to reveal the bag logo, which isn't actually detour. That was disappointing but Im on a time crunch and I guess these ones will do. They aren't bad for what they are.”

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Posted 8 years ago

“Great product but oh so slow to arrive, weeks and weeks.”

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Posted 8 years ago

“I have not received the order and it is 7 days old....”

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Posted 9 years ago

Sewoong International is rated 3.7 based on 1,349 reviews