What started out as a positive process and purchase turned into a negative one. When we viewed the car it only had one key but we were assured by the salesman at the time that he'd provide a second key. We naively thought that would be the same as the existing one i.e. a remote control key. AFTER we'd made the purchase of the car, the key we actually received was a manual one (presumably costing less). When we queried this we were told that they'd never said it would be the same - only a replacement one. When I escalated this with the Sales Manager AND SG Petch's General Manager I was given the predictable answer that they satisfied what they'd said they would. How stupid of us not to be mind readers and predict this when we signed on the dotted line.......