SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional, friendly and easy. Everything was straightforward and the overall experience was lovely.. and best of all. I left with the car I wanted. Highly recommend.”

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Posted 4 months ago

“Adam was extremely helpful and accommodating he explained the whole process and was infinitely patient with me and my questions. He kept me informed throughout”

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Posted 4 months ago

“Customer service was very good and helpful.. Adam the sales representative went out of his way to help in every way possible..easy transaction Thanku for everything sue”

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Posted 4 months ago

“Adam was great. Very helpful . Everyone was pleasant.”

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Posted 4 months ago

“Adam was our sales assistant he explained everything in detail.. very friendly and helpful Couldn’t of asked for a better assistant.. Thankyou 5 star all the way”

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Posted 5 months ago

“Their customer service is first class.”

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Posted 5 months ago

“Went beyond the call of duty to accommodate me”

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Posted 5 months ago

“It was a pleasure dealing with Adam we have delt with him many times he delt with everything very professional thank you Adam until the next time”

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Posted 5 months ago

“I visited Durham branch to collect some pre-ordered parts. I was actively ignored and walked past by half a dozen staff, however two did ask if I was being attended to. There seemed to be a lot of 'that's not my job' thinking going on. 20 minutes to pick up a few parts. Shame because I like this dealership and have a service plan for my car here. I might not look an affluent type that would ever be in the market for a new car - trust me, looks are deceptive. Please don't let this dealership go the way of many others who care only for the signature on a sales agreement.”

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Posted 6 months ago

Thank you for sharing your experience, Jon. We're truly sorry to hear that you felt ignored during your visit and that the service you received was not up to the standard we aim for. Your feedback regarding the staff's attitude is important to. We appreciate your loyalty to our dealership and your service plan, and we hope to provide a much better experience for you in the future.

Posted 6 months ago

“This is the 3rd car I have had from sg petch excellent service every time”

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(Middlesbrough) - Posted 7 months ago

Thank you for your wonderful review! We're thrilled to hear that you've had excellent service for your third car purchase with us. It’s always a pleasure to assist returning customers like you, and we’re grateful for your continued trust in SG Petch.

Posted 7 months ago

“Very professional polite staff from start to finish”

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(Darlington) - Posted 7 months ago

Thank you for your kind words, Wendy! We're delighted to hear that our staff made a positive impression on you with their professionalism and politeness. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Posted 7 months ago

“Service was top. Could not ask for more. Brilliant”

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(Darlington) - Posted 7 months ago

Thank you so much for your fantastic review, Jane! We're delighted to hear that you experienced top-notch service and found everything to be brilliant. Your satisfaction is our priority, and we appreciate your kind words!

Posted 7 months ago

“Middlesbrough S.G..Petch. Had a car through the motability scheme, excellent service and was very pleased with the car. After the first service there were several small issues, which were not fixed in the following services. The Tyre Pressure Gauge stated that one of my tyres was low; yet pressure was always correct. The handbrake worked perfectly well at first but, after being serviced, the car now rocks back and forth when the hand brake is applied; luckily it holds. Lastly, the locking wheel nut socket set is now missing from the car. Not impressed with the After-Sales service, would not recommend..”

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Posted 7 months ago

Thank you for taking the time to share your feedback, Mrs. We are glad that you were pleased with your car initially, but we sincerely apologise for the issues you've experienced post-service. It’s concerning to hear about the handbrake and tyre pressure gauge complications, as well as the missing locking wheel nut socket. We appreciate your insights on our after-sales service, and we will certainly address these concerns to improve our future customer experiences.

Posted 7 months ago

“10/10 would definitely recommend! (Peugeot) Matthew was brilliant, offered me a test drive on the spot, made the whole process easy and gave me a follow up call afterwards to answer any questions. No hard sell. Great service and a great deal.”

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(Darlington) - Posted 7 months ago

Thank you so much for your glowing review, Craig! We're thrilled to hear that Matthew made your experience smooth and enjoyable, and that you appreciated his no-pressure approach. Your recommendation means a lot to us!

Posted 7 months ago

“Excellent service from Callum and really pleased with the car.”

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(South Bank) - Posted 7 months ago

Thank you for your wonderful review, Shirley! We’re thrilled to hear that Callum provided you with excellent service and that you’re pleased with your car. Your satisfaction means the world to us, and we’re here to help whenever you need.

Posted 7 months ago

“Friendly and professional,sound knowledge of Mazda cars. It's our seven. Derrick is first class every time we buy our new car.”

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(Durham) - Posted 7 months ago

Thank you for your fantastic review, William! We're so glad to hear that Derrick has consistently provided you with friendly and professional service during your car purchases. Your loyalty means a lot to us, and we appreciate your kind words about our team's knowledge of Mazda cars.

Posted 7 months ago

“Excellent customer service. Salesman knew his stuff and gave good information on the product. Couldn't fault his knowledge and his understanding. First rate for me.”

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(Durham) - Posted 7 months ago

Thank you for your kind words, James! We’re delighted to hear that our salesman provided you with excellent customer service and valuable information. Your satisfaction is our top priority, and we truly appreciate your feedback.

Posted 7 months ago

“I approached SGPetch for a new I10 No problem Took delivery 10 days later Imagine my horror when a card was sent to me, inviting me to an open day, where I could get a new car, together with a number of freebie’s ( not included in my sale 2 weeks earlier )”

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(Middlesbrough) - Posted 7 months ago

Thank you for sharing your experience! We’re glad to hear you were happy with your I10 delivery. We understand it can be frustrating to receive communications that don’t align with your recent purchase. Your feedback is invaluable to us, and we appreciate you bringing this to our attention.

Posted 7 months ago

“Excellent knowledgeable sales team, my questions and concerns addressed immediately, no problems at all”

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(Durham) - Posted 7 months ago

Thank you for your wonderful feedback, Kenneth! We're thrilled to hear that our sales team was able to address your questions and concerns promptly. Your satisfaction is our priority, and it’s great to know we met your expectations.

Posted 7 months ago

“Rob at Petch Durham was so helpful & insightful as I was very unsure what car would be right for me & also within my budget There wasn’t anything that was too much trouble, spent time with me, I didn’t feel rushed & no hard sell. (I’ve walked away from garages because of this in the past) Excellent service from Rob bought a car, picking it up next week💗 My Brother is now thinking of replacing his car so he’ll be back to see Rob in the not too distant future …”

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Posted 7 months ago

Thanks, Joanie! So happy Rob made you feel comfortable. And we’ll be ready to help your brother, too!

Posted 7 months ago

SG Petch is rated 4.8 based on 5,373 reviews