SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited Durham branch to collect some pre-ordered parts. I was actively ignored and walked past by half a dozen staff, however two did ask if I was being attended to. There seemed to be a lot of 'that's not my job' thinking going on. 20 minutes to pick up a few parts. Shame because I like this dealership and have a service plan for my car here. I might not look an affluent type that would ever be in the market for a new car - trust me, looks are deceptive. Please don't let this dealership go the way of many others who care only for the signature on a sales agreement.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience, Jon. We're truly sorry to hear that you felt ignored during your visit and that the service you received was not up to the standard we aim for. Your feedback regarding the staff's attitude is important to. We appreciate your loyalty to our dealership and your service plan, and we hope to provide a much better experience for you in the future.

Posted 2 weeks ago

“This is the 3rd car I have had from sg petch excellent service every time”

Helpful Report

(Middlesbrough) - Posted 2 weeks ago

Thank you for your wonderful review! We're thrilled to hear that you've had excellent service for your third car purchase with us. It’s always a pleasure to assist returning customers like you, and we’re grateful for your continued trust in SG Petch.

Posted 2 weeks ago

“Very professional polite staff from start to finish”

Helpful Report

(Darlington) - Posted 2 weeks ago

Thank you for your kind words, Wendy! We're delighted to hear that our staff made a positive impression on you with their professionalism and politeness. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Posted 2 weeks ago

“Service was top. Could not ask for more. Brilliant”

Helpful Report

(Darlington) - Posted 2 weeks ago

Thank you so much for your fantastic review, Jane! We're delighted to hear that you experienced top-notch service and found everything to be brilliant. Your satisfaction is our priority, and we appreciate your kind words!

Posted 2 weeks ago

“Middlesbrough S.G..Petch. Had a car through the motability scheme, excellent service and was very pleased with the car. After the first service there were several small issues, which were not fixed in the following services. The Tyre Pressure Gauge stated that one of my tyres was low; yet pressure was always correct. The handbrake worked perfectly well at first but, after being serviced, the car now rocks back and forth when the hand brake is applied; luckily it holds. Lastly, the locking wheel nut socket set is now missing from the car. Not impressed with the After-Sales service, would not recommend..”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback, Mrs. We are glad that you were pleased with your car initially, but we sincerely apologise for the issues you've experienced post-service. It’s concerning to hear about the handbrake and tyre pressure gauge complications, as well as the missing locking wheel nut socket. We appreciate your insights on our after-sales service, and we will certainly address these concerns to improve our future customer experiences.

Posted 3 weeks ago

“10/10 would definitely recommend! (Peugeot) Matthew was brilliant, offered me a test drive on the spot, made the whole process easy and gave me a follow up call afterwards to answer any questions. No hard sell. Great service and a great deal.”

Helpful Report

(Darlington) - Posted 4 weeks ago

Thank you so much for your glowing review, Craig! We're thrilled to hear that Matthew made your experience smooth and enjoyable, and that you appreciated his no-pressure approach. Your recommendation means a lot to us!

Posted 3 weeks ago

“Excellent service from Callum and really pleased with the car.”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you for your wonderful review, Shirley! We’re thrilled to hear that Callum provided you with excellent service and that you’re pleased with your car. Your satisfaction means the world to us, and we’re here to help whenever you need.

Posted 1 month ago

“Friendly and professional,sound knowledge of Mazda cars. It's our seven. Derrick is first class every time we buy our new car.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your fantastic review, William! We're so glad to hear that Derrick has consistently provided you with friendly and professional service during your car purchases. Your loyalty means a lot to us, and we appreciate your kind words about our team's knowledge of Mazda cars.

Posted 1 month ago

“Excellent customer service. Salesman knew his stuff and gave good information on the product. Couldn't fault his knowledge and his understanding. First rate for me.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your kind words, James! We’re delighted to hear that our salesman provided you with excellent customer service and valuable information. Your satisfaction is our top priority, and we truly appreciate your feedback.

Posted 1 month ago

“I approached SGPetch for a new I10 No problem Took delivery 10 days later Imagine my horror when a card was sent to me, inviting me to an open day, where I could get a new car, together with a number of freebie’s ( not included in my sale 2 weeks earlier )”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for sharing your experience! We’re glad to hear you were happy with your I10 delivery. We understand it can be frustrating to receive communications that don’t align with your recent purchase. Your feedback is invaluable to us, and we appreciate you bringing this to our attention.

Posted 1 month ago

“Excellent knowledgeable sales team, my questions and concerns addressed immediately, no problems at all”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your wonderful feedback, Kenneth! We're thrilled to hear that our sales team was able to address your questions and concerns promptly. Your satisfaction is our priority, and it’s great to know we met your expectations.

Posted 1 month ago

“Rob at Petch Durham was so helpful & insightful as I was very unsure what car would be right for me & also within my budget There wasn’t anything that was too much trouble, spent time with me, I didn’t feel rushed & no hard sell. (I’ve walked away from garages because of this in the past) Excellent service from Rob bought a car, picking it up next week💗 My Brother is now thinking of replacing his car so he’ll be back to see Rob in the not too distant future …”

Helpful Report

Posted 1 month ago

Thanks, Joanie! So happy Rob made you feel comfortable. And we’ll be ready to help your brother, too!

Posted 1 month ago

“My dealings with S G Petch have always been good from buying several Mazdas over the years to their services etc. Recently my car was hit in an RTA, from day one the staff in the repairs department were so supportive and helpful. i would like to thank all the staff for their courteous and helpful communications and a big shout to Tristan who definitely went the extra mile to ensure I had my car back to go on holiday. Thank you all so much”

Helpful Report

Posted 1 month ago

Thank you, Eileen! We’re grateful for your continued trust and kind words.

Posted 1 month ago

“I don't usually write reviews, I normally have doughts about their authenticity. This dealer made our buying experience easy. Would buy from this dealer again.”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you for your kind words, David! We’re thrilled to hear that your buying experience was easy and enjoyable. Your trust means a lot to us, and we can't wait to welcome you back in the future!

Posted 1 month ago

“Upon initial collection, the presentation of the vehicle was below expectations. This vehicle was presented to me on a grass verge? not in a showroom? After raising my concerns with the manager, it was agreed that an additional two days would be required to resolve the issues. Following this, the turnaround was exceptional. The presentation of the vehicle was faultless, and I would like to personally commend Kerian and Daniel. Both went above and beyond to deliver a level of service and attention to detail that truly enhanced the overall buying experience. Their professionalism and commitment were greatly appreciated. Best Reards Bob Collinson”

SG Petch 4 star review on 23rd July 2025

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your valuable feedback, Bob! We sincerely apologise for the initial presentation of the vehicle not meeting your expectations. We're glad to hear that after voicing your concerns, Kerian and Daniel were able to provide you with an exceptional turnaround and service. Your commendation for their professionalism and attention to detail is truly appreciated, and it motivates us to keep striving for excellence.

Posted 1 month ago

“Ray in mobility was very knowledgeable, friendly and made sure getting my new car was as painless as possible. First class service.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your fantastic review, Joseph! We’re delighted to hear that Ray made your car-buying experience smooth and enjoyable. Your kind words about our service truly motivate us to keep providing first-class assistance.

Posted 1 month ago

“I am very happy with the service I get from my dealer , I've been using them for many many years , very friendly staff , I love my Hyundai i10 I've had a few of them so far but I'm afraid I do not like this idea of the alarm keep going off , I think it's quite dangerous and distracting , when driving through town where the schools are some of them have flashing lights so when the lights flash we drive at 20 but the car doesn't understand that and it flashes when we are doing 30 because it's seen the sign telling us to do 20 , now the schools are on holidays we still have the alarms going off to do 20 , so very very annoying”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for your thoughtful review, Evelyn! We truly appreciate your loyalty over the years and are thrilled to hear you enjoy your Hyundai i10. We understand your concerns about the speed alarm system, and your feedback is invaluable to us. We will certainly pass it on to Hyundai to ensure we continue to improve your driving experience.

Posted 1 month ago

“Excellent garage from viewing and ordering the Jaecoo 7.The information i received on delivery date then the great handover of the car including the information about the car and it's features. The team consisting of Simon, Sara ,Derrick and Adam who all helped me with my purchase I'm very grateful and looking forward to future years with SG Petch.”

SG Petch 5 star review on 22nd July 2025

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your amazing review, Gary! We're thrilled to hear that our team, including Simon, Sara, Derrick, and Adam, made your experience with the Jaecoo 7 so enjoyable and informative. Your appreciation means a lot to us, and we look forward to supporting you in the years to come!

Posted 1 month ago

“EVERYTHING WENT VERY SMOOTHLY ONCE WE HAD DECIDED TO BUY A NEW CAR”

Helpful Report

(Darlington) - Posted 1 month ago

“Excellent service thankyou”

Helpful Report

(Darlington) - Posted 1 month ago

SG Petch is rated 4.8 based on 5,365 reviews