SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the 3rd car I have had from sg petch excellent service every time”

Helpful Report

(Middlesbrough) - Posted 2 weeks ago

Thank you for your wonderful review! We're thrilled to hear that you've had excellent service for your third car purchase with us. It’s always a pleasure to assist returning customers like you, and we’re grateful for your continued trust in SG Petch.

Posted 2 weeks ago

“Very professional polite staff from start to finish”

Helpful Report

(Darlington) - Posted 2 weeks ago

Thank you for your kind words, Wendy! We're delighted to hear that our staff made a positive impression on you with their professionalism and politeness. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Posted 2 weeks ago

“Service was top. Could not ask for more. Brilliant”

Helpful Report

(Darlington) - Posted 2 weeks ago

Thank you so much for your fantastic review, Jane! We're delighted to hear that you experienced top-notch service and found everything to be brilliant. Your satisfaction is our priority, and we appreciate your kind words!

Posted 2 weeks ago

“10/10 would definitely recommend! (Peugeot) Matthew was brilliant, offered me a test drive on the spot, made the whole process easy and gave me a follow up call afterwards to answer any questions. No hard sell. Great service and a great deal.”

Helpful Report

(Darlington) - Posted 4 weeks ago

Thank you so much for your glowing review, Craig! We're thrilled to hear that Matthew made your experience smooth and enjoyable, and that you appreciated his no-pressure approach. Your recommendation means a lot to us!

Posted 3 weeks ago

“Excellent service from Callum and really pleased with the car.”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you for your wonderful review, Shirley! We’re thrilled to hear that Callum provided you with excellent service and that you’re pleased with your car. Your satisfaction means the world to us, and we’re here to help whenever you need.

Posted 1 month ago

“Friendly and professional,sound knowledge of Mazda cars. It's our seven. Derrick is first class every time we buy our new car.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your fantastic review, William! We're so glad to hear that Derrick has consistently provided you with friendly and professional service during your car purchases. Your loyalty means a lot to us, and we appreciate your kind words about our team's knowledge of Mazda cars.

Posted 1 month ago

“Excellent customer service. Salesman knew his stuff and gave good information on the product. Couldn't fault his knowledge and his understanding. First rate for me.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your kind words, James! We’re delighted to hear that our salesman provided you with excellent customer service and valuable information. Your satisfaction is our top priority, and we truly appreciate your feedback.

Posted 1 month ago

“Excellent knowledgeable sales team, my questions and concerns addressed immediately, no problems at all”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your wonderful feedback, Kenneth! We're thrilled to hear that our sales team was able to address your questions and concerns promptly. Your satisfaction is our priority, and it’s great to know we met your expectations.

Posted 1 month ago

“Rob at Petch Durham was so helpful & insightful as I was very unsure what car would be right for me & also within my budget There wasn’t anything that was too much trouble, spent time with me, I didn’t feel rushed & no hard sell. (I’ve walked away from garages because of this in the past) Excellent service from Rob bought a car, picking it up next week💗 My Brother is now thinking of replacing his car so he’ll be back to see Rob in the not too distant future …”

Helpful Report

Posted 1 month ago

Thanks, Joanie! So happy Rob made you feel comfortable. And we’ll be ready to help your brother, too!

Posted 1 month ago

“My dealings with S G Petch have always been good from buying several Mazdas over the years to their services etc. Recently my car was hit in an RTA, from day one the staff in the repairs department were so supportive and helpful. i would like to thank all the staff for their courteous and helpful communications and a big shout to Tristan who definitely went the extra mile to ensure I had my car back to go on holiday. Thank you all so much”

Helpful Report

Posted 1 month ago

Thank you, Eileen! We’re grateful for your continued trust and kind words.

Posted 1 month ago

“I don't usually write reviews, I normally have doughts about their authenticity. This dealer made our buying experience easy. Would buy from this dealer again.”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you for your kind words, David! We’re thrilled to hear that your buying experience was easy and enjoyable. Your trust means a lot to us, and we can't wait to welcome you back in the future!

Posted 1 month ago

“Ray in mobility was very knowledgeable, friendly and made sure getting my new car was as painless as possible. First class service.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your fantastic review, Joseph! We’re delighted to hear that Ray made your car-buying experience smooth and enjoyable. Your kind words about our service truly motivate us to keep providing first-class assistance.

Posted 1 month ago

“I am very happy with the service I get from my dealer , I've been using them for many many years , very friendly staff , I love my Hyundai i10 I've had a few of them so far but I'm afraid I do not like this idea of the alarm keep going off , I think it's quite dangerous and distracting , when driving through town where the schools are some of them have flashing lights so when the lights flash we drive at 20 but the car doesn't understand that and it flashes when we are doing 30 because it's seen the sign telling us to do 20 , now the schools are on holidays we still have the alarms going off to do 20 , so very very annoying”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for your thoughtful review, Evelyn! We truly appreciate your loyalty over the years and are thrilled to hear you enjoy your Hyundai i10. We understand your concerns about the speed alarm system, and your feedback is invaluable to us. We will certainly pass it on to Hyundai to ensure we continue to improve your driving experience.

Posted 1 month ago

“Excellent garage from viewing and ordering the Jaecoo 7.The information i received on delivery date then the great handover of the car including the information about the car and it's features. The team consisting of Simon, Sara ,Derrick and Adam who all helped me with my purchase I'm very grateful and looking forward to future years with SG Petch.”

SG Petch 5 star review on 22nd July 2025

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your amazing review, Gary! We're thrilled to hear that our team, including Simon, Sara, Derrick, and Adam, made your experience with the Jaecoo 7 so enjoyable and informative. Your appreciation means a lot to us, and we look forward to supporting you in the years to come!

Posted 1 month ago

“EVERYTHING WENT VERY SMOOTHLY ONCE WE HAD DECIDED TO BUY A NEW CAR”

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(Darlington) - Posted 1 month ago

“Mark Hodgson has sold me 3 cars now and it’s always been a very positive experience. He listens to what I want and and worried about and does what he can to help. The only reason I wouldn’t go back to Mark would be because I want something other than Hyundai”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you so much for your kind words and continued support! We're delighted to hear that Mark has provided you with such a consistently positive experience over the years. It’s great to know he’s always taken the time to listen and help with what matters most to you.

Posted 1 month ago

“Wayne at SG Petch provided excellent customer service, supplying me with a new car purchase, great advice and thoroughly helpful, id highly recommend plus they do great fresh coffee ☕️”

SG Petch 5 star review on 18th July 2025

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that Wayne provided you with excellent service and great advice during your car purchase. We also agree—our fresh coffee is a nice bonus! Your recommendation means a lot to us.

Posted 1 month ago

“Great Motability Sales”

Helpful Report

(South Bank) - Posted 2 months ago

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our Motability sales. Your satisfaction is what drives us, and we're grateful for your kind words.

Posted 1 month ago

“I have always been more than happy with the service I have received at SG Petch from organising lease contract vehicles to servicing.”

Helpful Report

(Middlesbrough) - Posted 2 months ago

Thank you so much for your kind words, Samantha! We're delighted to hear that you are always happy with the service you've received at SG Petch, from leasing to servicing. Your satisfaction is our priority, and we truly appreciate your continued trust in us.

Posted 2 months ago

“Very happy with the service 😀 I was given”

Helpful Report

(Darlington) - Posted 2 months ago

Thank you for your lovely review, Kathleen! We’re thrilled to hear that you were happy with our service. It’s always our goal to provide a great experience for our customers, and your feedback means a lot to us!

Posted 2 months ago

SG Petch is rated 4.8 based on 5,365 reviews