SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I approached SGPetch for a new I10 No problem Took delivery 10 days later Imagine my horror when a card was sent to me, inviting me to an open day, where I could get a new car, together with a number of freebie’s ( not included in my sale 2 weeks earlier )”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for sharing your experience! We’re glad to hear you were happy with your I10 delivery. We understand it can be frustrating to receive communications that don’t align with your recent purchase. Your feedback is invaluable to us, and we appreciate you bringing this to our attention.

Posted 1 month ago

“Upon initial collection, the presentation of the vehicle was below expectations. This vehicle was presented to me on a grass verge? not in a showroom? After raising my concerns with the manager, it was agreed that an additional two days would be required to resolve the issues. Following this, the turnaround was exceptional. The presentation of the vehicle was faultless, and I would like to personally commend Kerian and Daniel. Both went above and beyond to deliver a level of service and attention to detail that truly enhanced the overall buying experience. Their professionalism and commitment were greatly appreciated. Best Reards Bob Collinson”

SG Petch 4 star review on 23rd July 2025

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your valuable feedback, Bob! We sincerely apologise for the initial presentation of the vehicle not meeting your expectations. We're glad to hear that after voicing your concerns, Kerian and Daniel were able to provide you with an exceptional turnaround and service. Your commendation for their professionalism and attention to detail is truly appreciated, and it motivates us to keep striving for excellence.

Posted 1 month ago

“Excellent service thankyou”

Helpful Report

(Darlington) - Posted 1 month ago

“Helpful friendly would recommend”

Helpful Report

(Darlington) - Posted 2 months ago

Thank you for your kind review, Demi-Leigh! We're thrilled to hear that you found our team helpful and friendly. Your recommendation means a lot to us, and we look forward to welcoming you back!

Posted 2 months ago

“On going to sg petch darlington barry sullivan told me there was no puncture kit with the new car, but I managed to source one so you wont have to buy one ? alsoI went back to petches to pick up my 3 year service plan and while I was waiting I noticed a black identicle car in the showroom,in the boot was a parcel shelf with a handle (I didnt have one in my car) ?I contacted stellantis and spoke to a man called tho who stated yes you should have one in your car When I asked barry sullivan about this he said he sold another car the same and that didnt hae one So he gave me the shelf out of the black car .?”

Helpful Report

(Darlington) - Posted 2 months ago

Thank you for your review, Robert! We're glad to hear that Barry was able to assist you with the parcel shelf situation. It's great that you were able to source a puncture kit as well. Your feedback helps us improve our service, and we're here to support you with any future needs.

Posted 2 months ago

“X xxxxxssss”

Helpful Report

(South Bank) - Posted 3 months ago

Thanks for your review Sam. We appreciate your feedback and look forward to welcoming you back.

Posted 3 months ago

“Great service kept us updated and could not do enough for us”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for your wonderful review, Matthew! We're delighted to hear that you felt well-informed and well taken care of. Your satisfaction is our top priority, and we hope to assist you again in the future!

Posted 3 months ago

“Very happy with service I received from start to finish, only complaint I have is there is not enough customer parking.”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for your review, Janet! We're thrilled to hear that you were happy with the service from start to finish. We appreciate your feedback regarding customer parking and will certainly look into ways to improve this for our visitors. We look forward to seeing you again soon!

Posted 4 months ago

“Managed to get a deal I was happy with on both the new car and my p/ex. It seems that delivery dates are only very estimated as cars are built to order and Kia build and delivery timescales are completely out of the dealers hands. The only small thing for me was the lack of communication re delivery of the new car once it got past the given delivery date. It seemed I had to do all the chasing. Happy overall though with everything.”

Helpful Report

(Darlington) - Posted 5 months ago

Thank you for your thoughtful review, Simon! We're glad to hear that you were able to strike a deal you’re happy with regarding your new car and your p/ex. We understand the importance of clear communication, especially around delivery times, and we appreciate your feedback as we strive to improve in that area. Overall, we're pleased to hear you’re happy and look forward to serving you again in the future!

Posted 5 months ago

“Excellent service, as always, from the Richmond Branch. Tegan took over responsibility for my order when Les retired, and kept me in touch with every development. She gave a meticulous hand-over of the new Niro, which enabled me to drive off with confidence. Although still learning about the car me and my wife are very happy with our purchase and have confidence that future servicing will be handled with the same attention to detail and courtesy I've come to expect over the years in dealing with the company.”

Helpful Report

(Richmond) - Posted 6 months ago

Thank you for your fantastic review, Peter! We’re so pleased to hear that Tegan provided you with the excellent service you’ve come to expect from our Richmond Branch. It’s great to know that her meticulous hand-over of the new Niro gave you and your wife the confidence to drive away happy. We look forward to continuing to serve you in the future, ensuring that every aspect, from purchases to servicing, is handled with the same level of care and attention. Enjoy your new car!

Posted 6 months ago

“No, I'd rather not.”

Helpful Report

(Darlington) - Posted 7 months ago

Thank you for your feedback, Michael! If there's anything specific we can improve or assist you with, please don’t hesitate to reach out.

Posted 7 months ago

“APART FROM A LONG WAIT (29WEEKS) TO GET MYNEW HYUNDAI i10 I AM VERY PLEASED WITH MY NEW MODEL. PETCH GAVE ME A GOOD DEAL ON MY PART EXCHANGE AND HAVE CONTACTED ME TO CHECK IF I HAVE ANY QUERIES WITH MY NEW CAR.”

Helpful Report

(Durham) - Posted 10 months ago

Hi there, Thank you for your 4-star review! We appreciate your patience during the long wait for your Hyundai i10; it’s great to hear you’re pleased with your new model. If you have any further questions or need assistance, feel free to reach out. Enjoy driving your new car!

Posted 10 months ago

“No problems with the car everything working fine.”

Helpful Report

(Middlesbrough) - Posted 10 months ago

Hi Norman, Thank you for your great 4-star review! We're glad to hear that everything is working fine with your car. If you ever need assistance or have any questions, feel free to reach out.

Posted 10 months ago

“I have been impressed with the service provided in the past although there has been some changes in personnel in the 3 years I have been a customer”

Helpful Report

(South Bank) - Posted 11 months ago

Hi Denis, Thank you so much for your fantastic 4-star rating of SG Petch! We truly appreciate your support and your loyalty as our customer for the past three years. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know.

Posted 11 months ago

“I had an issue with the service advisor Dominic M and his manner and would not want to have anything to do with him on any future visits”

Helpful Report

(Darlington) - Posted 11 months ago

“I couldn't fault sg my only issue was the delivery time which I know is out of your hands but overall I am very happy with my purchase thanks.”

Helpful Report

(Sunderland) - Posted 11 months ago

Thank you so much for taking the time to rate SG Petch with 4 stars. We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 11 months ago

“I have completed a review 2 weeks ago however I will do it again”

Helpful Report

(York) - Posted 11 months ago

Thank you so much for your four-star rating of SG Petch! We truly appreciate your continued support and feedback. Once again, thank you for choosing SG Petch and for taking the time to share your thoughts. We look forward to serving you again soon!

Posted 11 months ago

“Very good.”

Helpful Report

(Durham) - Posted 11 months ago

Thank you, James, for taking the time to rate SG Petch with 4 stars. We really appreciate your positive feedback.

Posted 11 months ago

“Great service. Little disappointed at their insistence in taking out loan with Mazda. No fees etc. but there are if you repay/settle early. 56 days interest charge.”

Helpful Report

(South Bank) - Posted 11 months ago

Dear Rebeca,Thank you so much for taking the time to leave a 4-star rating for SG Petch. We truly appreciate your feedback and are thrilled to hear that you had a great experience with our service. Regarding your comment about our insistence on taking out a loan with Mazda, we apologise if this was not communicated clearly. We will make sure to review our processes and find ways to improve our communication about these terms. Once again, we appreciate your feedback and for choosing SG Petch. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us.

Posted 11 months ago

“Was not in the market for a new car as I was happy with the car I had. Was persuaded that a new model was a good deal and I would not be paying any higher price than I was at present”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Ian, Thank you for taking the time to rate SG Petch with 4 stars! We truly appreciate it. We're glad to hear that you were satisfied with your overall experience. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.

Posted 1 year ago

SG Petch is rated 4.8 based on 5,365 reviews