I visited Durham branch to collect some pre-ordered parts. I was actively ignored and walked past by half a dozen staff, however two did ask if I was being attended to. There seemed to be a lot of 'that's not my job' thinking going on. 20 minutes to pick up a few parts. Shame because I like this dealership and have a service plan for my car here. I might not look an affluent type that would ever be in the market for a new car - trust me, looks are deceptive. Please don't let this dealership go the way of many others who care only for the signature on a sales agreement.