SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

Write Your review

Tell us how SG Petch made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mark Hodgson has sold me 3 cars now and it’s always been a very positive experience. He listens to what I want and and worried about and does what he can to help. The only reason I wouldn’t go back to Mark would be because I want something other than Hyundai”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you so much for your kind words and continued support! We're delighted to hear that Mark has provided you with such a consistently positive experience over the years. It’s great to know he’s always taken the time to listen and help with what matters most to you.

Posted 1 month ago

“Wayne at SG Petch provided excellent customer service, supplying me with a new car purchase, great advice and thoroughly helpful, id highly recommend plus they do great fresh coffee ☕️”

SG Petch 5 star review on 18th July 2025

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that Wayne provided you with excellent service and great advice during your car purchase. We also agree—our fresh coffee is a nice bonus! Your recommendation means a lot to us.

Posted 1 month ago

“Great Motability Sales”

Helpful Report

(South Bank) - Posted 2 months ago

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our Motability sales. Your satisfaction is what drives us, and we're grateful for your kind words.

Posted 1 month ago

“I have always been more than happy with the service I have received at SG Petch from organising lease contract vehicles to servicing.”

Helpful Report

(Middlesbrough) - Posted 2 months ago

Thank you so much for your kind words, Samantha! We're delighted to hear that you are always happy with the service you've received at SG Petch, from leasing to servicing. Your satisfaction is our priority, and we truly appreciate your continued trust in us.

Posted 2 months ago

“Very happy with the service 😀 I was given”

Helpful Report

(Darlington) - Posted 2 months ago

Thank you for your lovely review, Kathleen! We’re thrilled to hear that you were happy with our service. It’s always our goal to provide a great experience for our customers, and your feedback means a lot to us!

Posted 2 months ago

“Brilliant service from Connor and the team from selecting the car to collection, cannot fault them, even after collecting the car they were there helping with any problems.”

Helpful Report

(Durham) - Posted 2 months ago

“Great communication and service from Daniel who went to great lengths to get us a deal to that we were happy, always a great service”

Helpful Report

(Darlington) - Posted 2 months ago

“Every member of staff was extremely helpful, polite and respectful. They all listened well and gave helpful advice to all my questions and queries. Andy, with whom I sealed the contract on my car, was so professional. He went out of his way to explain everything clearly to me and to answer in ways which I could understand. He fully took on board that this was a big step for me to take and he took great pains to ensure that he wasn't rushing me in any way. I thought he was excellent. My follow visit to ask a small question was handled with the same respectful regard and I left very happy and feeling that SG Petch was the right choice of dealership.”

Helpful Report

(South Bank) - Posted 2 months ago

“Very good customer service can’t do enough to help would definitely recommend it to anyone .”

SG Petch 5 star review on 14th July 2025

Helpful Report

(Durham) - Posted 2 months ago

“very friendly”

Helpful Report

(Middlesbrough) - Posted 2 months ago

“We ordered our new motability car through Daniel Court at SG Petch, he was brilliant with us from start to finish. Daniel was always friendly and professional and remembered that Robert struggled to come into the dealership because of his autism and always made sure that Robert was comfortable and happy to continue every step of the way.”

Helpful Report

(Darlington) - Posted 2 months ago

“Great service all round”

Helpful Report

(Sunderland) - Posted 2 months ago

“This is my 9th car from S G Petch and again I couldn’t be happier.Tony who I dealt with over the last few years helped a lot with choosing the right car and the deal that suited us. Becky was also very helpful on the inside of the deal and kept us informed throughout the process. Thanks to all at S G Petch see you again in a couple of years.”

Helpful Report

(Middlesbrough) - Posted 2 months ago

“Roy, Sales Executive was very knowledgeable, kept me informed all the way through and was in no way pushy. Worked around us. Showroom has been refurbished making it feel superior to your average showroom. Follow up was excellent. We stupidly thought there might be a problem with the car so rang Roy who called us back and he attempted to make me feel less stupid, new cars have alot more going on than we were used to, lane assist being one of them. Overall extremely satisfactory experience.”

Helpful Report

(Sunderland) - Posted 2 months ago

“Good communication and a great company to deal with and a good deal from Tony Hill, having baught a few cars from him through the years.”

Helpful Report

(Middlesbrough) - Posted 2 months ago

Thank you for your fantastic review, William! We're thrilled to hear that you enjoyed great communication and found a good deal with Tony Hill. It's always a pleasure to have loyal customers like you returning for their cars!

Posted 2 months ago

“Excellent service, I was listened to and felt valued. This is my 6th car from SGPetch - I’ll keep going back”

Helpful Report

(Darlington) - Posted 2 months ago

Thank you so much for your wonderful review, Sally! We're thrilled to hear that you felt valued and listened to during your visits. It's fantastic to know that you've returned to us multiple times, and we can’t wait to welcome you back for your seventh car!

Posted 2 months ago

“Very friendly straight forward service, nothing was a problem for them. A lot of extras thrown in the deal.”

Helpful Report

(South Bank) - Posted 2 months ago

Thank you for your fantastic review, John! We're so pleased to hear that you enjoyed our friendly service and that we could make the experience a smooth one for you. We're always happy to provide those extra touches!

Posted 2 months ago

“Customer service very good, every thing explained, overall satisfactory.”

Helpful Report

(Durham) - Posted 2 months ago

Thank you for your wonderful review, Anthony! We're delighted to hear that our customer service met your expectations and that everything was clearly explained. Your satisfaction is our priority, and we can't wait to assist you again in the future!

Posted 2 months ago

“Helpful friendly would recommend”

Helpful Report

(Darlington) - Posted 2 months ago

Thank you for your kind review, Demi-Leigh! We're thrilled to hear that you found our team helpful and friendly. Your recommendation means a lot to us, and we look forward to welcoming you back!

Posted 2 months ago

“On going to sg petch darlington barry sullivan told me there was no puncture kit with the new car, but I managed to source one so you wont have to buy one ? alsoI went back to petches to pick up my 3 year service plan and while I was waiting I noticed a black identicle car in the showroom,in the boot was a parcel shelf with a handle (I didnt have one in my car) ?I contacted stellantis and spoke to a man called tho who stated yes you should have one in your car When I asked barry sullivan about this he said he sold another car the same and that didnt hae one So he gave me the shelf out of the black car .?”

Helpful Report

(Darlington) - Posted 2 months ago

Thank you for your review, Robert! We're glad to hear that Barry was able to assist you with the parcel shelf situation. It's great that you were able to source a puncture kit as well. Your feedback helps us improve our service, and we're here to support you with any future needs.

Posted 2 months ago

SG Petch is rated 4.8 based on 5,365 reviews