SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were very helpful and friendly”

Helpful Report

(South Bank) - Posted 3 months ago

Thank you for your lovely review, Denise! We're so happy to hear that our staff made a positive impression with their helpfulness and friendliness. Your kind words mean a lot to us, and we look forward to seeing you again!

Posted 3 months ago

“Callum was amazing with us! Thank you so much for everything and keeping us updated constantly. The team here are amazing too! We were offered a drink while we waited for callum to finish with another person. Thank you to use all for being amazing!”

Helpful Report

(South Bank) - Posted 3 months ago

Thank you for your amazing review, Kacie! We're thrilled to hear that Callum and the team provided such a positive experience for you. We appreciate your kind words and hope to welcome you back in the future!

Posted 3 months ago

“Great service kept us updated and could not do enough for us”

Helpful Report

(Darlington) - Posted 3 months ago

Thank you for your wonderful review, Matthew! We're delighted to hear that you felt well-informed and well taken care of. Your satisfaction is our top priority, and we hope to assist you again in the future!

Posted 3 months ago

“Went above and beyond to help with my perticular circumstances especially Gareth Wood”

Helpful Report

(Middlesbrough) - Posted 3 months ago

Thank you for your fantastic review, David! We're thrilled to hear that Gareth went above and beyond to assist you. Your feedback means a lot to us, and we hope to see you again soon!

Posted 3 months ago

“Excellent.”

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(Darlington) - Posted 4 months ago

Thank you so much for your review Susan, its great to get some feedback!

Posted 4 months ago

“Excellent service”

Helpful Report

(Middlesbrough) - Posted 4 months ago

Thank you for leaving us a review, we really appreciate your feedback.

Posted 4 months ago

“Very good resolved any delay quickly and without fuss.”

Helpful Report

(South Bank) - Posted 4 months ago

Thank you for your great review, Jeffrey! We're glad to hear that our team resolved any delays quickly and without fuss. Providing a smooth experience for our customers is our priority. We appreciate your feedback and hope to see you again soon!

Posted 4 months ago

“They where so help full and shown me every thing on car before I left and we looked round the car”

Helpful Report

(Middlesbrough) - Posted 4 months ago

Thank you so much for your fantastic review, Natalie! We’re thrilled to hear that our team was helpful and took the time to show you everything about your new car. We hope you enjoy your vehicle and look forward to seeing you again soon!

Posted 4 months ago

“Very good customer service”

Helpful Report

(Durham) - Posted 4 months ago

Thank you so much for your wonderful review, Deborah! We’re thrilled to hear that you experienced very good customer service during your visit. We look forward to welcoming you back soon!

Posted 4 months ago

“Kind patient and polite. Nothing was to much bother even when being ill. Would recommend 100%”

Helpful Report

(Durham) - Posted 4 months ago

Thank you so much for your kind review, Nichola! We’re delighted to hear that you found our team kind, patient, and polite during your experience with us. Making sure our customers feel supported, even during tough times, is very important to us. Your recommendation means a lot, and we look forward to assisting you again in the future!

Posted 4 months ago

“Excellent service, staff were very helpfully with my requirements. Did notbintend purchasing a car that day, but l did, because the offer was very good.”

Helpful Report

(Middlesbrough) - Posted 4 months ago

Thank you so much for your excellent review, James! We’re delighted to hear that our staff were able to assist you with your requirements and that you found a great offer that led to your purchase. Your satisfaction is our priority, and we look forward to serving you again in the future!

Posted 4 months ago

“I love the Hyundai 10 it's just big enough for me”

Helpful Report

(Durham) - Posted 4 months ago

Thank you for your fantastic review, Patricia! We’re so glad to hear that you love the Hyundai 10 and that it’s the perfect fit for you. Your satisfaction means the world to us, and we’re here to help with anything you need in the future.

Posted 4 months ago

“Having had a problem with a rattle coming from the front of my new vehicle i arranged to book my car in the MIddlesbrough branch urgently . Having booked it in with the service advisor Holly she was very understanding about my predicament she went out of her way to make sure my car was booked in the next day and i expressed my thanks, (that day,for me Holly went the extra mile to make sure the problem was resolved quickly). Also Adam the other service advisor help to keep me up to date with the progress. Excellent and all so the technicians in the back ground. as well. i will give 11 out of ten”

Helpful Report

(Middlesbrough) - Posted 4 months ago

Thank you so much for your wonderful review, Michael! We’re thrilled to hear that Holly and Adam provided you with exceptional service during your visit to our Middlesbrough branch. Going the extra mile for our customers is what we strive for, and it’s fantastic to know that our team was able to resolve your issue quickly. Your shout-out to the technicians in the background is also greatly appreciated! We look forward to helping you again in the future.

Posted 4 months ago

“I was really impressed by the service I received from the staff at SG Petch when I bought my car recently. The guy who sold me my car was incredibly helpful c nothing was too much bother for him. I was genuinely impressed by all the staff in the garage.”

Helpful Report

(Durham) - Posted 4 months ago

Thank you so much for your kind words, Pauline! We’re thrilled to hear that you were impressed with the service from our staff at SG Petch. It’s fantastic to know that our team was helpful and made your experience enjoyable. Your feedback means a lot to us, and we can’t wait to assist you again in the future!

Posted 4 months ago

“Was not totally sure if I wanted to buy a new, used or any car but got an offer too good to refuse”

Helpful Report

(Durham) - Posted 4 months ago

Thank you for your amazing review, George! We're delighted to hear that you found an offer too good to refuse. It’s always our goal to provide great deals to our customers. If you have any questions or need assistance in the future, feel free to reach out. We look forward to seeing you again!

Posted 4 months ago

“No complaints at all”

Helpful Report

(South Bank) - Posted 4 months ago

Thank you for your fantastic review, Raymond! We’re thrilled to hear that you have no complaints at all. Your satisfaction means a lot to us, and we look forward to serving you again soon!

Posted 4 months ago

“Very knowledgeable and helpful sales persons. Only issue is shortage of customer parking spaces.”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for your wonderful review, David! We're glad to hear that you found our sales team knowledgeable and helpful. We appreciate your feedback about the customer parking situation and will definitely work on improving that for everyone. We look forward to welcoming you back soon!

Posted 4 months ago

“Very happy with service I received from start to finish, only complaint I have is there is not enough customer parking.”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for your review, Janet! We're thrilled to hear that you were happy with the service from start to finish. We appreciate your feedback regarding customer parking and will certainly look into ways to improve this for our visitors. We look forward to seeing you again soon!

Posted 4 months ago

“I was very pleased with my purchase of a CX5. I was kept informed on the progress of my order, and the hand over was excellent. I was given a full demonstration of the features on the vehicle and my tech was set up for me.”

Helpful Report

(Durham) - Posted 4 months ago

Thank you for your amazing review, Robert! We're delighted to hear that you were pleased with your CX5 purchase and that we could keep you informed throughout the process. We look forward to assisting you again in the future!

Posted 4 months ago

“Helpful and efficient service making a new car purchase very enjoyable.”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for your fantastic review, Anthony! We're so pleased to hear that you found our service helpful and efficient. Making your car purchase enjoyable is our top priority, and we can't wait to assist you again in the future!

Posted 4 months ago

SG Petch is rated 4.8 based on 5,365 reviews