The whole process of buying a car can be stressful, but this experience was way beyond normal. I ordered a car with some factory fitted options and I was given a strong impression that this would include a drivers electric seat as part of the electrically heated leather upgrade, which are absolutely essential for me. This turned out to be incorrect and the drivers seat was manual. Whilst this was not a deal breaker, it left me feeling anxious and stressed, over the 5 month period, as I felt I could not entirely trust that the car would be delivered to the specification I need and had ordered. At no point was there any communication during the whole process unless I initiated it. The only call from SG Petch was to tell me the car had arrived at the dealership. With both my previous two cars, a Mercedes and a Volvo, communication was regular and informative, without me having to chase it. Having said that the handover process was smooth and the car itself is exceeded expectations.