I appreciate that car dealership operations have been greatly affected by the COVID restrictions. However this does not excuse the limited vehicle information I received on collecting the car, specifically the electric handbrake "auto hold." Not having been made aware of the "auto hold" function I experienced a near miss collision on my way home from the dealership when I had to make a hill start.
I would consider it essential that customers should be made familiar with the use of safety functions/features before they drive away from the dealership. I would point out that this was a 2021 new model Tucson that I had not previously physically seen or test driven due to COVID restrictions.
I would mention that this is the fifth car I have purchased from the SG Petch Dealership and following my last experience it will likely be the last
4 years ago
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