Inquired about a used car in November and arranged to visit the dealership. On arrival, it took me about 5 minutes to get anyone's attention. I was then handed the keys so I could have a look at the car and take it for a test drive. When I got back to the dealership I spoke to Emma and was given the paperwork to sign. On the day I collected the car, the car had not been taxed and had never been explained to me that it was not in with the price which I found very odd. I had to remind Emma about setting up the service plan and after that handed the keys to drive off, No sales or general manager to thank me for buying from them which I have had at other dealerships when I have brought a new or used car. I have also not had a follow-up call to see if everything is ok. I feel unvalued as a customer