Login
Start Free Trial Are you a business? Click Here
JOHN STORRY
Just before Xmas I contacted your service dept to have a damaged wheel replaced on my 208. Parts were contacted and a replacement wheel ordered for fitting on Dec 17th. I was told to have the vehicle there for 0900. 4 hours later I am told that the wheel cannot be fitted because some panel on the old wheel were damaged and couldn't be used on the new. I was told to leave it until the new year when the necessary parts would be available. In January I arranged another appointment and followed through with a further call to ensure that everything was ok. Today (11/01) I spent 3 hours waiting for the job to be done only to be told that the replacement wheel did not match the old and that a new wheel will have to be ordered. Why was this not spotted on the initiaI abortive visit in December? I have been given assurances that this time you'll get it right though I have to say my confidence in the competence of your organisation has almost hit rock bottom. If you cannot manage a simple wheel replacement how will you manage to do a more complicated service? Seven hours of my time has been wasted through the inept handling of this job.
3 years ago
Read SG Petch Reviews
SG Petch has a 4.8 average rating from 5,365 reviews