I have bought 3 cars in total from SG Petch and the 3rd one will be the last. I was contacted by the Middlesbrough Branch to see if I would like to upgrade my car as there was equity in it. I didn't really need to so said I would think about it. A few days later I was called again and said I would if it was a Hybrid and it was possible, so we agreed the sale of my car and a purchase of a new 2022 plate. I love the car, but when I got home I realised i didn't have any car matts. very trivial I know, but with 4 kids, it's important as I want to keep the car looked after. I was told I couldn't have any!!! I would have to buy them! I even asked for the ones from the car I had sold them back. It's like pulling teeth. I have been offered some at cost. A £35k Car and I have to buy the matts. So, I won't be buying a car from SG Petch again. Which is a shame as I must have referred half a dozen customers to them also.