My son bought his first car from SG Petch Richmond recently, timescales advised throughout the purchase were not met. We were told there would be a 4 day turn around but it was 7, I mentioned mould on the sun visor and asked if the car would be valeted before handover, advised yes, yet the mould was still there upon handover. Collected the car on Friday and promised a call on Monday about gap insurance, this took approx a week before call was received, during the call he advised the woman that his locking wheel nut was missing, she was looking into it, yet he heard nothing back and has had to call again today, now he has to wait until Monday. Timescales should not be advised if they will not be met and after sales is clearly very poor which is a shame.